HELEN PAYNE's community profile page

Write a review

Viewing profile for,

HELEN PAYNE

Total reviews written

Helpful marks given to their reviews

Times reviews seen

All reviews (1)

Review of the Nationwide, FlexAccount:

View on product page

traumatising experience

The trauma was as a result of the freezing of my accounts due to the large bills i had to pay a builder for building a house for my adult. disabled daughter in our garden. it was legitimate, i was managing the build which was stressful enough. without warning they said i could be the victim of a scam. i had selected the builder myself with the architect from three quotations. i was without access to my funds for a month. The uncertainly of when i would be able to access funds added to the trauma. i had no other accounts. my Mastercard was stopped because of a 50p fraud on it so i could not even use that to pay for tiles, carpets, paint and all the various contractors involved. The staff were unempathic, unsupportive, unhelpful and absent from the phone lines for 90 per cent of the time. i spent 3 hours over 8 visits to the branch to try to resolve, they could not access the fraud squad either under 1.5hours. All my agency was taken away by their actions, I felt totally disempowered. I had to borrow thousands from family and friends to support every day expenses. I complained only to be told i was unable to visit the branch nor have my accounts any more adding insult to injury. the pittance in compensation offered does not even cover the trauma informed counselling i am receiving. Furthermore, their apology was unconvincing. I DO NOT RECOMMEND THIS BANK/BUILDING SOCIETY TO ANYONE, NOT VEN MY WORST ENEMY. SUGGEST YOU SWTCH IMMEDIATELY TO ANTHER BANK. THEY HAVE TOO MUCH POWER AND THE LEGISLATION ON MONEY LAUNDERING NEEDS REVISING SO THE SO-CALLED 'VICTIM' IS NOT VICTIMISED AND TRAUMATISED BY THE BANK ACTIONS. Reviewed on: 23rd October 2022

We are helping 1000s to make smarter financial decisions

We use the power of consumer reviews to help increase trust and transparency in financial services and to deliver industry leading insight and events.