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Nationwide: FlexAccount reviews

Name: FlexAccount
Rating: 4.4 (879 reviews)

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4.39

Based on 879 reviews, last reviewed 25th Mar 2025

1767% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

70%

17%

Latest highest rating:

5

Been with nationwide for decades. Been with nationwide for decades. Love the cash rewards. Reviewed on: 22nd March 2025

Latest lowest rating:

1

So far an absolute joke of an establishment. So far an absolute joke of an establishment. I'm honestly stunned this is the same bank that is supposed to be regarded so highly for customer service... Read more Reviewed on: 27th February 2025

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About this product

Nationwide’s FlexAccount is a current account with no monthly fee.

If you’re eligible for an overdraft, the first £50 is interest free. Nationwide will open a savings account for you with your new current account. Taking a current account with Nationwide makes you eligible for access to exclusive savings accounts.

Nationwide FlexAccount reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

Nationwide FlexAccount reviews (879)

Review of the Nationwide, FlexAccount:

traumatising experience

The trauma was as a result of the freezing of my accounts due to the large bills i had to pay a builder for building a house for my adult. disabled daughter in our garden. it was legitimate, i was managing the build which was stressful enough. without warning they said i could be the victim of a scam. i had selected the builder myself with the architect from three quotations. i was without access to my funds for a month. The uncertainly of when i would be able to access funds added to the trauma. i had no other accounts. my Mastercard was stopped because of a 50p fraud on it so i could not even use that to pay for tiles, carpets, paint and all the various contractors involved. The staff were unempathic, unsupportive, unhelpful and absent from the phone lines for 90 per cent of the time. i spent 3 hours over 8 visits to the branch to try to resolve, they could not access the fraud squad either under 1.5hours. All my agency was taken away by their actions, I felt totally disempowered. I had to borrow thousands from family and friends to support every day expenses. I complained only to be told i was unable to visit the branch nor have my accounts any more adding insult to injury. the pittance in compensation offered does not even cover the trauma informed counselling i am receiving. Furthermore, their apology was unconvincing. I DO NOT RECOMMEND THIS BANK/BUILDING SOCIETY TO ANYONE, NOT VEN MY WORST ENEMY. SUGGEST YOU SWTCH IMMEDIATELY TO ANTHER BANK. THEY HAVE TOO MUCH POWER AND THE LEGISLATION ON MONEY LAUNDERING NEEDS REVISING SO THE SO-CALLED 'VICTIM' IS NOT VICTIMISED AND TRAUMATISED BY THE BANK ACTIONS. Reviewed on: 23rd October 2022

Wholly disappointing.

Wholly disappointing. If they spent as much on their ads as they did on modernising their approach to banking the whole process would be far more satisfactory. Online banking is too old-skool, customer service leaves something to be desired. I can see why those under 40 turn to digital banks. Reviewed on: 25th March 2025

Been with nationwide for decades.

Been with nationwide for decades. Love the cash rewards. Reviewed on: 22nd March 2025

Fantastic!

The customer service is amazing, the app is easy to use and has great features (including a map attached to each payment so you can see exactly where your money went). I have never had a problem with this bank. I also get monthly interest and a yearly bonus. Reviewed on: 19th March 2025

Gave me 50quid just for loyalty.

Received an email a week ago from Nationwide stating they will give me £50 just for being a loyal customer. No other bank has done this in the history of me banking! Thank you for your generosity. They have improved the simplicity of their security system a lot, and there is much less need for that stupid log in machine, so much more convenient to bank with them nowadays. I orginally signed up because of other perks they were handing out many years ago. Reviewed on: 19th March 2025

I like banking with Nationwide.

I like banking with Nationwide. I'm particularly pleased with the return on the Flex Regular Savers. Great interest rate. Reviewed on: 18th March 2025

Easy to use and access

The app is easy to use plus it was easy to open the account. It's really helpful to access a branch when I need coins and I love the ownership structure, Big Nationwide Thank You, etc. The staff are also very friendly and helpful. Reviewed on: 18th March 2025

They always give free money I love that

They always give free money I love that Reviewed on: 18th March 2025

Outstanding customer service!

I have been a customer of Nationwide for 20 years - they are amazing, customer service is second to none! Reviewed on: 18th March 2025

They offer bonuses to customers and are soon to give...

They offer bonuses to customers and are soon to give £50 to customers. They also just picked up a possible fraudulent transaction, are issuing a new card and claiming the transaction back, all before we had even noticed. Reviewed on: 16th March 2025

They are the best on various areas like both Mobile...

They are the best on various areas like both Mobile Application and Customer Value. Reviewed on: 11th March 2025

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