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ryszard urbielewicz

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Review of the Lloyds Bank, Home Insurance:

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Has anyone got common sense

Mum's insurance runs out soon, she's 90 years old has a bit of dementia, deaf and does not like talking to people on the phone but still they wanted to speak to her even though i have power of attorney due to the data act all i wanted was a better deal for her as they lloyds insurance wanted to charge her £270 more than what she paid the previous year. I explained she does not live with me and would have to travel a few miles to see her, with diesel so expensive but they insisted they needed to to talk to her due to the data act, i said what security questions do you need i have them all here including i am on her bank account at lloyds but no they want to speak to her even though i explained mum is deaf and has a bit of dementia. The lloyds employee spoke to mum for about 15 minutes but mum couldn't understand the question and my mum said that she didn't want to speak to the chap can i deal with him, he heard this but no he insisted that my mum 90 year old deaf woman speaks to him and he stopped the call after 15 minutes because i gave my the answer which was what type of insurance do you have building only, contents only or building & contents. Has the world gone mad they have data up their arxxxx who in their right mind is going to scam my mum she doesn't have a computer or knows how to use a cordless phone i will have to look elsewhere where some insurance company as common sense all i wanted was not to change anything on mum's policy but just a better deal Reviewed on: 24th October 2022

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