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Judy

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Review of the HSBC, Business Banking:

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Terrible business banking

Had to order a new security device and get code to activate device. Call up and was told they will text it over within 1 hr. Never happened. Trying to reset security details filled in form and uploaded to them which was supposed to be processed in 2 hrs and email will be sent to inform us. That did not happen either. So filled in form a second time still no response. Went in branch to make a call and was told the signatures are not corrected. Then was told the forms was signed wrong. So had to update signatures and will have to wait 2 days for that to be be updated in their system. So have ti sign the form for the reset after they updated the signatures. So if they say the signatures are wrong again then what? There’s no other way. Just stay away from this bank it’s a waste of time, stressful, can’t understand them in the phone. Branch staff can’t do much. They there to verify your ID for you to the person on the line that’s it. Stay away! Reviewed on: 28th November 2022

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