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Review of the Lloyds Bank, Car insurance:

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Took money despite my having told them I was not renewing

My policy renewal was due on 12 December 2022. I received the renewal notice in good time, but found another policy with a reputable company at £50 cheaper for the same cover. I called Lloyds to tell them not to renew and was assured by the operator that she would make sure it did not renew. On 11 December I got two e-mails saying they were renewing the policy. It was a Sunday and they were closed. I called at 8 am on 12th. Spoke to someone else who apologised said I would not be subject to a cancellation fee (Oh thanks!)and would make sure it was corrected. Later that day I checked my bank account only to find they had taken the money! Called them again, another operative, eventually to a complaints team member. She promised to look at what had happened and said she would call me back on 13th. Guess what? No phone call. So I called them again. Another operative. This one also promised to help, I have to wait another three days before I can even get any sort of answer. I need the money back. I have bills to pay! What a shambles of an office. Are they all working from home in their Disney onesies. What a Mickey Mouse firm (apologies to Walt Disney). Reviewed on: 13th December 2022

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