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Kieran Brennan

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Review of the ERV, Travel Insurance:

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A Nasty Bunch of Con Artists

ERV firstly rejected my claim for holiday cancellation due to the unexpected death of my father 3 days before our departure date, telling me to go away and take it up with the ombudsman if I didn’t agree. Their tone and attitude was disgusting. I was treated like an imbecile and a ‘chancer’ for even asking for them to cover the lost holiday. Initially the ombudsman found in my favour but ERV once again rejected their findings and asked me to go back to my late father’s GP a THIRD time to obtain his medical records for the two years prior to his death. A really dirty trick in the hope they could latch onto something else to use as excuse not to pay anything. They really are an uncaring bunch of thugs. Finally the ombudsman once again found in my favour and added damages of £250 to my claim for their behaviour and the distress they caused by their delaying tactics. The moral of the story is refer any such issues to the ombudsman but be prepared for 8 months of hell as ERV throw every conceivable hurdle in your way and seek to make you doubt the legitimacy of you making a claim in the first place. In my opinion ERV should have their fitness to practice revoked as they bring the insurance industry into disrepute. FYI - ERV act as the underwriters for Staysure, so be aware that if you buy a holiday insurance policy with Staysure and you ever need to claim against it, you won’t deal with Staysure (Dr Jekyll) but be passed to their Mr Hyde colleagues- ERV. Reviewed on: 24th June 2018

Review of the ERV, Travel Insurance:

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A truly appalling company

In my experience ERV are a very unprofessional company and the policies they provide little or no actual cover as they are riddled with vague get-out clauses. Their default position is not to pay any claim regardless of the circumstances. Events such as the unexpected death of a parent or the cancellation of a flight will all be rejected. In my case my father died 3 days before our departure date and we obviously had to cancel our planned holiday. After asking for all manner of paperwork and constantly chasing my claim was rejected because he was effectively old and taking some pills. The level of service I experienced from them was non existent. They were rude, dismissive and set out to make you feel like an idiot for even asking the question. ‘Reasonableness’ doesn’t even feature in their vocabulary, preferring instead to lead you down a path into some pre-prepared, vaguely worded elephant traps so they can ‘decline’ your claim. I wouldn’t take a policy from them if it was free, as you would only be deluding yourself that you had valid cover in the event of an emergency. Reviewed on: 24th February 2018

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