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Richard Bointon

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Review of the Direct Line, Car Insurance:

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Consistent performance

Normally competitive quote but need to move away every other year to stop premium creep. Never had to claim so no opinion on performance Reviewed on: 24th February 2017

Review of the RAC, Car Insurance:

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administrative incompetence

Took out car insurance with RAC after finding their quote cheapest from "compare the market.com". Taking out the policy online was simple and straight forward. Problems started 3/4 of the way through the policy when we changed our bank account. Every direct debit was switched over automatically - or so we thought. We received a letter from RAC saying our policy would be cancelled immediately if we didn't pay. Rang up and made a direct payment by Credit Card and ensured they had the correct bank details and direct debit mandate - they had. Next month exactly the same thing happened! Another phone call and an apologetic reply. I thought everything was settled. Received another letter demanding payment. Paid the remainder of the policy by credit card and told them not to renew the policy at it's expiry. Found cheaper insurance with Direct Line. All done. I then find out the RAC policy had been renewed and money taken. Can't repeat the words used in the phone call. Total Incompetence, hate to think what would have happened if I had to make a claim! Reviewed on: 21st July 2016

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