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Samuel M

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Review of the SalaryFinance, Employee Benefit:

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From Poor To Concerning

You will be waiting MONTHS!!! Please do not waste your time or energy. You will not receive your requested amount at all!! You will be offered under 10% of your request. I was offered £250 a measly 6.25% of my request. Regardless for my high income and low expenditure, Regardless for my immaculate credit score. So called nationwide bank and applied for a loan at my desired amount and guess what? Im payed out 6 minutes ago!! ( 13:21 on 24th March 2023. ) Initially my area manager mentioned not to use this servise as "YOU will be waiting months" and continued to insist on using alternative services. While I pushed this to the side what I thought were jokes, it turns out he was actually spot on. You will be waiting months. Application sent on 27th February 2023. Payroll Confirmed 1st March. Credit score searched 14th March 2023. Currently no correspondence still to date being 23rd of March Reached back out to Salary Finance again today only to be provided identical correspondence as historically demonstrated. I was told it usually takes 5 to 7 days. My application is exceeding 3+ weeks. LIVE CHAT was not helpful far from adequate customer service. I have screenshot the live chat for all. I was told my application takes 5 to 7 days and once completed I will receive and email so keep and eye out. I have been everyday since 27th February. The process as a whole is far from open and transparent. I found so far to be the opposite. My employment payroll details verified and confirmed on the 1st March.??? Fast forward 3 weeks........ I feel very let down by Salary Finance. I'm not sure why Tesco have linked / joined up with them considering their support is genuinely demonstrably nonexistent and currently a direct cause for concern. Tesco support their colleagues and sadly this is far from supportive but provided additional stress to thousands of people as demonstrated not only here on Trust Pilot but thousands of colleagues have left clear feedback and comments also on OurTesco website under Colleague help and comments. Where sadly most if not all have mentioned Salary Finances Inability to assist fellow colleagues, where colleagues mentioned being made to wait Weeks, most cases months before corresponding with the applicant to notify their Inability to assist........ I can confirm there is nothing speedy or quick regarding the service from my experience. Predominately I have found other reviews to be accurate when detailing " Waiting Weeks " I am very concerned regarding this service and will provide further updates to this review amongst the reviews I have placed on other review sites. I promise to provide detailed updates of the journey with the final outcome shortly. (Tesco have mentioned they are addressing any issues with Salary Finance) Just short of 1 full month and finally got correspondence requesting further documentation. After sending this in I was offered only a laughable £250 a measly 6.25% of my original request. Disgraceful How I have a clear evidence 5+ year history of paying my bills on time everytime, the irrefutable, overwhelmingly evidence sent it demonstrating a high income and small outgoing yet I'm basically being told I can't afford and are not in a position to obtain credit. Its beyond comprehension how people are being told what they can and can not afford. Not to mention at this point of being made to wait a full month, I just ended up using a small portion of my savings to make my purchase. This company is genuinely from poor to concerning. I will not only be complaining, I look to ensure these overwhelmingly concerns are addressed by the Ombudsman. A complete stressful experience to say the least which has provided detrimental affects on my mental health. Along with the initial large inconvenience being provided from The Salary Finance with delayed correspondence. I personally will provide an update shortly. I am looking to have a resolution / rectification provided. Many Thanks Kind Regards Samuel Reviewed on: 24th March 2023

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