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Review of the Direct Line, Pet Insurance:

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Deceased Dog

Insured with DL for 14 years. Premiums increased annually and paid in full. Our dog had an accident resulting in slipped disks and unable to walk. Vet advised less than 10% chance of surviving operation due to severity & age. Inevitably, he was put to sleep. DL advised us it was our choice and would not cover any aspect of event. DL also advised age prevented payout. They don’t tell you that when the premium increases to £110 per month! DL are misguiding and lack any care towards owners. The staff were unresponsive to our plight and the emotional distress. A poor service, a waste of money, and finally I would recommend owners look elsewhere. DONT USE DIRECT LINE Reviewed on: 30th March 2023

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