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Ellie

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Review of the Drive 24-7, Breakdown Cover:

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Absolutely terrible service resulting in stressful experience

The first time I broke down at around 8pm in January my car was in a dangerous position on a junction and I was unable to budge the car an inch. I phoned up Drive 24-7... no answer. I phoned up again and 2-3 mins later I got an 'answer' but was promptly disconnected. After this going on for about 20 mins I eventually got through to someone. The man was actually very sympathetic and genuinely wanted to help me but was struggling to arrange anything. 2 hours later I got a call back but no one was able to come and help. It was unclear why not! I was freezing and I had to phone my neighbour for a lift and arrange for my car to be picked up the next day. The SECOND time I had to phone them my back box had fallen off. I phoned Drive 24-7 several times with no answer. Thankfully my local garage was still open and very kindly picked me up. I've since arranged alternative cover and will never use this service again! I would say you get what you pay for but it wasn't even that cheap. Reviewed on: 8th June 2018

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