Absolutely awful company please avoid at all costs.
Not one to usually leave reviews, Infact this is my first review however this truly is one of the worst companies I have ever had to deal with.
I purchased my car insurance with them and for the first 7 days all seemed fine, however after 7 days I was contacted to say they needed a picture of my driving license (I have just moved house and it got lost in the move). So I contacted them and they said not to worry - I had 28 days to send the picture. No one made any note of my call.
Another few days later I got a notification to say if I didn’t upload the driving license within 7 days the policy would be cancelled. So I called again - I was trying to move house and run a company so I did unfortunately not have much time to stay on hold so I pressed option 1 for a call back 3 days in a row and got nothing until day 4 (have offered to send my phone bill as proof of this and to the company but they didn’t want to know) I also emailed every day which they are claiming they didn’t receive (again have offered to forward these but they didn’t want to know). Eventually when I spoke to someone I had been so worried I had obviously had to take out a new insurance policy with another company as I was to worried I wouldn’t get hold of someone in time.
When someone eventually called me back they wanted to charge me £220 cancellation on top of the £220 deposit I had already paid, £440 for essentially two weeks car insurance. I asked to speak to the manager as I thought this was extremely unfair, they assured me the manager would call me back at 10am the following day but nothing happened.
So I requested more call backs and emailed several times until the following Wednesday I eventually got a call back and got through to a manager who was quite honestly the rudest man I have ever spoken too, I have never felt so belittled. He told me if it was urgent ‘i should have waited on hold’ when I said I hadn’t had any call backs as requested - why have a press 1 for a call back option?
He refused to help in any way even when I said I physically don’t have the money and now I have had an email saying if they can’t collect the £220 out of my bank (which they can’t because I don’t have it) it will be passed into bailiffs and more charges will be incurred - more money I don’t have after having to re start a whole company.
I am just so disheartened by the whole thing and feel very let down by this company, I am so sad to have to do this, I have contacted trading standards and they are going to look through my evidence but it could take weeks and god knows what the charges will be by then.
I have the names of the people I dealt with at the company but don’t feel it’s fair to post as maybe they are just in a position where they can’t help, but I just feel they could have been kinder given I was in tears on the phone over the whole thing.
Reviewed on: 20th April 2023
