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Review of the Right Choice Insurance, Insurance Broker:

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Please avoid

Absolutely awful company please avoid at all costs. Not one to usually leave reviews, Infact this is my first review however this truly is one of the worst companies I have ever had to deal with. I purchased my car insurance with them and for the first 7 days all seemed fine, however after 7 days I was contacted to say they needed a picture of my driving license (I have just moved house and it got lost in the move). So I contacted them and they said not to worry - I had 28 days to send the picture. No one made any note of my call. Another few days later I got a notification to say if I didn’t upload the driving license within 7 days the policy would be cancelled. So I called again - I was trying to move house and run a company so I did unfortunately not have much time to stay on hold so I pressed option 1 for a call back 3 days in a row and got nothing until day 4 (have offered to send my phone bill as proof of this and to the company but they didn’t want to know) I also emailed every day which they are claiming they didn’t receive (again have offered to forward these but they didn’t want to know). Eventually when I spoke to someone I had been so worried I had obviously had to take out a new insurance policy with another company as I was to worried I wouldn’t get hold of someone in time. When someone eventually called me back they wanted to charge me £220 cancellation on top of the £220 deposit I had already paid, £440 for essentially two weeks car insurance. I asked to speak to the manager as I thought this was extremely unfair, they assured me the manager would call me back at 10am the following day but nothing happened. So I requested more call backs and emailed several times until the following Wednesday I eventually got a call back and got through to a manager who was quite honestly the rudest man I have ever spoken too, I have never felt so belittled. He told me if it was urgent ‘i should have waited on hold’ when I said I hadn’t had any call backs as requested - why have a press 1 for a call back option? He refused to help in any way even when I said I physically don’t have the money and now I have had an email saying if they can’t collect the £220 out of my bank (which they can’t because I don’t have it) it will be passed into bailiffs and more charges will be incurred - more money I don’t have after having to re start a whole company. I am just so disheartened by the whole thing and feel very let down by this company, I am so sad to have to do this, I have contacted trading standards and they are going to look through my evidence but it could take weeks and god knows what the charges will be by then. I have the names of the people I dealt with at the company but don’t feel it’s fair to post as maybe they are just in a position where they can’t help, but I just feel they could have been kinder given I was in tears on the phone over the whole thing. Reviewed on: 20th April 2023

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