I bought a Ford Ranger for my husband using Oodle on 26th March 2022, the very next day my husband died, the relevance of this is that the car was not used from then until after the funeral the first time I went out in the car the engine management light came on I called the garage up and they told me to take the car to a garage but unfortunately they were too busy to look at the car so I took it to a garage that I always used and they said that there was a fault on the engine and that it could be reset but the problem would keep recurring also the underneath of the car was very badly corroded which was not in relation to the age and mileage which was under 35,000 miles.I called the car sales people and they never returned a call so I called Oodle up and they said that I was within my rights to return the vehicle and they would get a the garage to refund the money to them. This I did the next day. To cut a long story short this has been back and forth as Oodle said that the car sales people had refused to refund the money. This I later discovered was a lie. I have been trying to get the transcripts of the calls I made regarding this matter using the freedom of information act but this has never been sent to me. They have told me that I would have to maintain the payments to them or it would adversely affect my credit rating and with me know being a widow. I am forced to keep the payments up so not only have I not had my car for over 12 months I have paid over £6000.00 for the privilege of not having this car. I have been bullied and mistreated by Oodle I would give zero stars if I could
Reviewed on: 2nd June 2023
