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C A L

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Review of the StepChange, Debt Management:

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Stepchange saved my life.

Stepchange saved my life. Drowning in debt due to unmanaged mental health I didn’t know where to turn, I was being harassed by debtors and my mental health was at rock bottom. Stepchange helped me set up breathing space and a DMP to get me back on track and now I’m almost done and debt free. Reviewed on: 1st May 2024

Review of the Ageas, Home Insurance:

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Started out great but quickly became a shambles.

I requested to put in a claim on Saturday 8th July 2023. After speaking with the claim handler Rowan, and providing photos of my iPad, I was advised that he was happy with my claim along with the evidence submitted. I was then told that he would be putting forward a cash settlement for my item and that all that was left to do was for his manager to sign off on the release of funds on Monday (10th July). After having no contact following that I called up on Wednesday (12th July) and spoke to a lady called Jess who assured me that everything that needed to be done was complete and I just had to wait for the team leader to release the funds. Due to needing my iPad for work and confident that I would receive my pay out in the next few days I pooled my funds to purchase a new one. This afternoon I received a call from Rowan advising me that my claim was no longer being paid out and that I needed to speak to another company to verify the damage, the damage that I had already provided evidence of to Ageas. He couldn't tell me how long it will be before this company is able to speak with me nor how long the process will take or whether I'm even going to receive the payout I've been assured I would receive by 2 separate members of Ageas staff. Nothing was mentioned to me about having to deal with a third party company during either call and I was told by both Rowan and Jess there was nothing further I needed to do but wait. I'm nearly £1500 out of pocket as I'm unable to cancel the order I've placed for a replacement and have no guarantee I'll even be reimbursed as promised. The whole situation is quite disappointing and doesn't fill me with any confidence in Ageas or for the process going forward. Reviewed on: 14th July 2023

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