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Name: Terry Bellamy

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Steer clear of this company

While on holiday in Turkey my partner had a fall and in addition to head and body injuries suffered a dislocated shoulder. Contacted emergency number and then followed all of the instructions. Paid for scans, medication and policy excess whilst on holiday but trying to recover tgese is a nightmare, even with all receipts, e mails from emergency service, hospital report and photographic evidence of the injuries they are still disputing the claim.They use every excuse saying they did not receive certain documents despite these being sent. When you resend they start again from the beginning. Will no doubt finish up with the Ombudsman service. Best advice is GO SOMEWHERE ELSE. This company is not really wirth 1 star and would not recommend them to an enemy. Reviewed on: 14th September 2023

Reply from Hello Terry, I have spoken to the insurer and the claims company, and I understand this claim has been paid and you were happy with the resolution. With this in mind, we would appreciate it if you could amend this review, please? Response date: 10th October 2023