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Rob Curtis

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Review of the Scottish Widows, Pension:

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Disgraceful

I am trying to opt out after being auto-enrolled and have not had any correspondence hence no policy number. The phone line won't put you through without a ploicy number so i spent hours making them up in order to get through. The rep i spoke to said he would trnafer me to the right team and i spent nearly an hour with him coming back to me whilst on hold to tell me we were still on hold, once we got through he could hear the other team but i couldn't, then sounding frustrated with it, he hung up!!!!!! Now I'm back to square one, you're taking my money but won't speak to me as I don't have a policy number as you haven't sent any documents. ABSOLUTE TOTAL DISGRACE - I guess you'l be taking my money now for the rest of my career and I'll never be able to speak to you about it and just accept it's gone forever!!! Reviewed on: 30th October 2023

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