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Karim Hemani

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Review of the NatWest Group - Cora, Digital Assistant:

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Simply Appalling

It is the worst service I can think of. It often doesn’t work and when it does, it takes a lot of effort to get to a human The humans who respond are worse than Cora and close the conversations before sorting anything From my rewards I cashed £100 in September for vouchers. These never arrived and they are asking me to change my e mail address which I can’t see why I need to do. Then they close the conversation and tell me it has been escalated, who to I don’t know and it ends there and then they go quiet So I have to start all over again and after 3 months of trying, no movement at all In fact, it’s like monopoly , go back to start do not collect £100 Humans who sign off don’t give their names and you can’t phone anyone to get it sorted and it goes on and on Reviewed on: 15th December 2023

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