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Olivia Bradley

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Review of the AA, Breakdown Cover:

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Stuck cold and helpless

Me and my mother broke down at 12.15 pm and we immediately rung the aa as my mum has the break down cover well what we thought was break down cover. After receiving the 1st if many times the as would reach us we were hopeful they would be quick and efficient but unfortunately we would be shown how daft we were to think that. After our time was pushed back for the 4th time we rung the number thats provided and the person on the phone did not seem bothered that we could be hit by another vehicle at any point as we were next to a rather busy road. After 3 and a half hours the person finally came and told us we needed to get towed as it wasn't something they could fix at the side of the road but if we were to use this service from the aa they would charge 300-400 pounds but luckily for us we had it sorted and we're able to get it alot cheaper. My mother and I are absolutely appalled the the lack of care and compassion these people have for their customers who pay money. My mother and I were freezing cold and our toes were numb from being sat still in a cold vehicle which we didn't dare turn on. So aswell as waiting a long time to have someone come out we had to then deal with the fact it was cold. As a result of this traumatic experience we have decided to cancel the direct debit for AA and gone to green flag which hopefully is alot better as well as alot cheaper than the AA Reviewed on: 25th January 2024

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