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Deborah S

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Review of the WPA Health Insurance, Health Insurance:

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Horrible experience -- avoid, avoid, avoid.

Horrible experience -- avoid, avoid, avoid. We as a family (2 adults, 3 children) joined WPA in May. Every single claim has been an absolute nightmare. For example, a claim which has been approved and then -- after seeing the consultant -- retracted unless we could submit a copy of the full medical record (is that even legal?). I've had someone from WPA calling me about my son, and after authentication, and then being put on hold for a while, being told that after all they cannot talk to me about my son since my husband is the main policy holder and that the form of authority that he signed does not include access to my children's information (??). And the latest: I've asked for some osteopathy sessions after I hurt my back. 4 sessions were approved after I was referred by a doctor. However to get the other 6 sessions on the policy, you need to: have the osteopath fill in a 2-page form called a therapist report. This takes 7 days to review. After the 7 days, I was told I also need a full copy of my medical records for the past 5 years plus an NHS GP referral letter. Not a private GP. Not a NHS physio. It has to be an NHS GP. It takes weeks to get either. It takes precious time from NHS doctors which frankly could be put to better use. Any claim takes a minimum of 4 days to reviewed, even the urgent ones. Avoid. Reviewed on: 31st January 2024

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