I received another postal letter with decision closed in Yourcause favour, which is ridiculous, JAJA finance used a print out from merchant system on the 15th Nov. but the charity organization FQMS I want to donate to confirmed that they have not received the money on the 18th Jan, that is more than 2 month and funding hasn't paid to FQMS. The only reason I paid through Yourcause.com is that they claim to provide 1:1 matching on the donation amount, but they rejected the 1:1 matching with unexpectable reasons in the first place, and even worse that my money hasn't been paid to FQMS. How can ASDA MONEY and JAJA Finance act like this?
I'm totally upset about what I have come through with all these, even calling JAJA finance last week, it took me 1 and half hour to wait on the call before reaching someone. This is the worst financial service company I've ever experienced.
Reviewed on: 24th February 2024
