David's community profile page - Smart Money People

Write a review

Viewing profile for,

David

Total reviews written

Helpful marks given to their reviews

Times reviews seen

All reviews (1)

Review of the The People's Pension, Workplace Pensions:

View on product page

Utter rubbish customer service. AVOID.

Paying your money in, no problem. But getting your money back, it's utter, utter rubbish customer service. Having been told my cash download would take 'up to 20 working days' to process, and given a completion date, it wasn't. On complaining in a call, I was told bluntly that 'other customers were in the queue before me', so I had to be patient. Despite reminding them I was actually a customer, and this was MY money, they had no mechanism in place to discuss and escalate the issue, unless I started an 'official' complaint with the company which they would then respond to 'within another 3 days'. Dinosaur companies like this should have been forced out of business ages ago. Reviewed on: 27th February 2024

David

1 user marked as helpful

We are helping 1000s to make smarter financial decisions

We use the power of consumer reviews to help increase trust and transparency in financial services and to deliver industry leading insight and events.