I have been with perfect pet insurance for 6 years & never missed a payment & never claimed until October 2023. My vets fees came to £700. I put my claim in & was not kept informed or upto date on my claim. I rang multiple times on one occassion the man on the phone seemed to have no idea what was going on either. 4 months later I recieve £248 back. I rang them to see where the rest of the claim was as I was expecting £600 back after excess. They informed me that I would only be getting £248 back because my vet trip was deemed 'not life threatening' (my dog was stryggling to breathe & violently shaking) I then asked to cancel my policy which I was told I could not do! Until the policy ends in 6 months. So not only did this company who I have paid every month for 6YEARS refuse to pay out on the 1 claim I made but then tell me I have to carry on paying them £35 a month until my policy ends. I am a single hoisehold & something like this hits financially hard. I am disgusted that this is legal & allowed to go on. Please do not go with perfect pet insurance I am devastated that I now not only have to struggle without the claims money back but pay them for the pleasure for the next 6 months. It is daylight robbery & needs to be boycoted.
Reviewed on: 4th March 2024
