I had a simple claim. Our return home flight was cancelled as the pilot was sick. We returned home a day later. It’s simple £100 is payable. First they demanded the actual boarding cards of the two flights and a message from B A confirming the delay and giving the reason. “Operational” was not an acceptable reason, but even though I told BA that, the reason came back as operational. It shouldn’t matter. There was a delay. Then having sent that, they questioned me about the length of my trip. I needed to send details of the outgoing flight to prove I was not away more than 30 days. Then I waited, getting messages saying how busy they were.i then sent them a note to say I was complaining to the insurance ombudsman and they had 8 weeks to deal with this..They paid me the £200 next day. I have no confidence in this company. They make it as difficult as they possibly can, hoping you will give up and go away, just like the airlines do. Next time I’ll pay a little more and get insured by someone other than the Post office. Let’s face it, with their current reputation what else did I expect.
Reviewed on: 13th March 2024
