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Review of the Close Brothers, Car Finance:

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Very unprofessional service from Close Brothers don'...

Very unprofessional service from Close Brothers don't have corporate ethicks Lorraine from Complain team has least experience to handle customer, Close Brothers Motor Finance poor managment system cant be trusted at all. also they have all dodgy dealers, broker plus support all dodgy car dealer she will go at any label for her greed. a finance to purchase a BMWX5 YC65TZM on 21/2/24 car was with full of serious fault 1. Drivetrain Engine Failure 2. Brocken suspension 3. Break does not work at all I inform her and rejected this car on 23/2/24 within 3 days of purchase close brother Lorraine refuse to listen to me even force me to take that faulty car I have requested her to inspect or arrange the repair evidence bill receipts etc she just bang phone on my face, after 3 weeks I have collect the vehicle on 20/3/24 again on 25/03/24 the same fault Drivetrain and poor Breaks I have send all evidence audio, Video and emails but still to close brothers finance and dodgy broker choose my finance or choose my car they simply refuse to cooperate. Very unprofessional attitude I am not sure what was their personal interest on forcing me to buy this car else in UK as per law if there is fault in the vehicle can reject within 6 months but they force me all the way to collect this car now I have collected the car and sent it to BMW main Dealer to inspect the car. I was socked when I got the report from BMW there are more than 8 serious faults including drive train, main battery does not work attached mileage wise fault on the top of that I have not even received V5C after 5 Weeks. this was very disappointing for a customer the dealer, broker and the finance company does not cooperate at all I spent another £2000 on my taxi bills etc which is they have to compensate, to get fair justice in the UK now I am seeking legal advise to sue all of them for selling faulty vehicle, forcing customer to drive a faulty car and mental harassment from last 6 weeks. Reviewed on: 28th March 2024

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