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Miss Lovett

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Review of the Coverbox, Car Insurance:

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£50 charge for 1 missed call!

I’m currently disputing a £50 charge from CoverBox I had an appointment with them on the 14th of July at anytime in the morning. The appointment was for a engineer to fit a black box device to my car. I completely intended on keeping this appointment and stayed in till 1pm. However, I missed a phone call around 9am but I didn’t see this missed until later. CoverBox have a second number for me which is my partners number for if I can’t get to the phone as I have a toddler and a two month old I’m not always available. I’m basically being charged £50 for missing that phone call. I was informed on the phone and I agreed that I would be charged if this appointment was missed which is why I didn’t want to miss it. I disputed the charge because I was told that the engineer had called my phone once, left me a voicemail, rang my bell and waited outside for around 20 minutes. I have never had a voicemail option set up on my phone (and I believe that I can get that verified by my phone provider). He did not call my bell because I was in and either me or my partner would have heard it. And I just feel like if the engineer had been outside for 20 minutes, why didn’t he call me again? I do believe he was there but him calling my bell and leaving me a voicemail is a out right LIE. Also, why take a second phone number from me if it doesn’t get used? A lot doesn’t add up here. How do I know that he didn’t just ring and put the phone down immediately thus not giving me enough time to get to my phone? I feel I’ve been treated unfairly by them! They’ve taken the engineers side (who just couldnt be bothered in my opinion) over a loyal customer. From my part, I kept to our agreement and I waited in for him! I’m only guilty of not calling the unknown number back which I’m sorry, is not my job to do. I’m unemployed on benefits with two babies and £50 is a lot of money for us and the response I got was “well, it’s still chargable” Disgusting! Don’t trust! Reviewed on: 5th September 2018

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