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Stephanie Jayne

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Review of the Octagon Insurance, Car Insurance:

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The worst company I have ever dealt with in my life.

Where to begin... first of all they charged me £170 just to change my address when I moved house. Then I had a fraudulent insurance claim against me. I pay Octagon £600 to represent and protect me, I had to arrange an engineer to come out and confirm I hadn't been in an accident myself, even then they couldn't close the claim until the third party had responded - they give them an SLA of a year to respond and if it hasn't closed down on my account by the time my insurance renewal is due, I will lose all my no claims even though I've done nothing wrong. Then someone scuffed my car and damaged it. Rang octagon who told me not to worry and that they will contact the other persons insurer to deal with it, was assured it will be claimed from their insurance not mine. So I left them to deal with it. An hour later I get a phone call about my £600 excess I have to pay and my claim. Turns out they've accidentally opened the claim on my policy, ask to speak to a manager who tells me unless I'm willing to pay £600 and have a claim against my policy, they can't help me. Seriously avoid this company. They may be the cheapest on the comparison site, but they're the cheapest for a reason. You get what you pay for and if anything ever did happen to you, you'll wish you opted for a better company, trust me. They've stressed me out the the point of actually getting ill. Horrible company. Reviewed on: 28th October 2016

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