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Janice Thomas

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Review of the NEST, Workplace Pensions:

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Good luck getting your money

Absolute nightmare if you are ever enrolled into this company cancel. I have asked for my pension pot to be paid and all they have done is attempt to make the process as difficult as possible. From the first contact the call centre told me I hD not been with them since 2022 and had £200. They were still taking money and I had over £2000. I provided all of the documents requested kept contacting them asking what the delay was. My other pension companies had paid out. I was told a code would be sent out by post. ( that day of course!!!!). I knew by now this would not happen and it didn't. I put in an official complaint. Next they have refused to pay into my Starling bank account even though no one else has a problem with it. I have no other account and they keep resending the same email and ignoring all of my emails. This company is a nightmare. Avoid them at all costs. Reviewed on: 1st October 2024

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