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Rhiannon Alwen

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All reviews (3)

Review of the HSBC, Bank Account:

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A good mix of secure and simple.

Unlike many these days that seem to push endlessly towards apps for security or rely solely on passwords HSBC gives you a little keypad doodad which generates a code for you to log in with. Fortunately if the doodad breaks or gets lost you can still do basic banking, checking your balance and (I think) paying existing payees. But you can't set up new payees. To me, this is the best of both worlds. Outside of address changes (which went smoothly) I've never had to contact cus... Reviewed on: 9th August 2015

Review of the Santander, Basic Current Account:

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Patchy customer support, but mainly okay.

I've been an account holder with Santander since before they were Santander. And mostly it's been fine. General transactions work, though I don't use it as my main bank since setting up new payees requires mobile phone contact (no signal) or landline phone (expensive and annoying). The real area it falls down is customer support. I was opted into paperless statements quite some time ago and never noticed until I suddenly needed a paper statement for proof of account ownership... Reviewed on: 9th August 2015

Review of the Tesco Bank, Clubcard Credit Card:

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Overzealous security forgets we're not all urban.

I initially applied for this card because I liked the idea of getting clubcard points on everything. Sounds like a fair deal to me, no faffing around with other reward schemes, just good old clubcard. I was accepted and after putting in seemingly endless permutations of passwords I was told that if I needed to "change computer" I would have to receive a text message with a code. All very well, and probably reasonable to most people but out here not so much. There's no signal.... Reviewed on: 22nd April 2015

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