Smart Money People Logo

Voting in the British bank awards 2025 is open - Vote here

Share this page

The Insurance Factory reviews

The Insurance Factory logo
Rated Good 3.80/5

The Insurance Factory reviews

Verified business

Review summary

People rate this company as Good based on 4 product reviews

Average score of 3.80/5
5 star
75%
4 star
0%
3 star
0%
2 star
0%
1 star
25%

Latest positive rating

5/5

Helpful, good price and considerate

I was recently involved in a car accident, the lady on the claims line; Lisa, was so helpful but not only that she was very... I was recently involved in a car accident, the lady on the claims line; Lisa, was so helpful but not only that she was very genuine. I have had no issues with this insurance and the price was also very good especially as a young driver! Read more Read less

{"display":"Dani","full_name":"Dani","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Insurance Broker
Dani 3rd July 2020

Latest negative rating

1/5

Extremely frustrating experience

Extremely frustrating experience, called to make a complaint about bad service and got passed around on the phone until I gave up. I would hate... Extremely frustrating experience, called to make a complaint about bad service and got passed around on the phone until I gave up. I would hate to have to make an actual claim. I notice all the good reviews are from people who have just taken out insurance and the bad reviews are given after customers need help when they encounter a problem. So it looks like this company is ok as long as you don`t need to alter your policy or make a claim. Read more Read less

{"display":"Paul Daniels","full_name":"Paul Daniels","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Insurance Broker
Paul Daniels 27th November 2018

About The Insurance Factory

The Insurance Factory are an insurance broker, selling a wide range of insurance policies. If you're looking for a broker, read our The Insurance Factory reviews to see what people are saying about The Insurance Factory’s service. Already used The Insurance Factory? Share your experiences via a review and help out others who are looking for a good insurance broker!

The Insurance Factory at a glance

Reviews for The Insurance Factory

Showing 4 of 4 company reviews

Helpful, good price and considerate

Insurance Broker 3rd July 2020

I was recently involved in a car accident, the lady on the claims line; Lisa, was so helpful but not only that she was very... I was recently involved in a car accident, the lady on the claims line; Lisa, was so helpful but not only that she was very genuine. I have had no issues with this insurance and the price was also very good especially as a young driver! Read more Read less

Rated Excellent 5/5
Read more product reviews

Extremely frustrating experience

Insurance Broker 27th November 2018

Extremely frustrating experience, called to make a complaint about bad service and got passed around on the phone until I gave up. I would hate... Extremely frustrating experience, called to make a complaint about bad service and got passed around on the phone until I gave up. I would hate to have to make an actual claim. I notice all the good reviews are from people who have just taken out insurance and the bad reviews are given after customers need help when they encounter a problem. So it looks like this company is ok as long as you don`t need to alter your policy or make a claim. Read more Read less

Rated Terrible 1/5
Read more product reviews
  • 5/5

    EXCELLENT PRICE FOR FULL COVER

    THE ONLY COMPANY PREPARED TO INSURE MY HUSBAND AND ME; WITH OUR EXISTING MEDICAL CONDITIONS; AT A REASONABLE, FAMILY FRIENDLY COST.

  • 5/5

    cheap car insurance

    cheap car insurance customer service is good

    The Insurance Factory are low on reviews. Used one of their products? Why not write a review.

    Products from The Insurance Factory

    Showing all products offered by The Insurance Factory

    We are Smart Money People

    Join 2 million active users who make better financial decisions with the power of reviews.

    Create an account

    Protecting trust by verifying companies and reviewers

    The only site that specialises in financial services

    Providing everyday people with a voice