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True Traveller: Travel Insurance reviews

Name: Travel Insurance
Rating: 4.8 (61 reviews)

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4.74

Based on 61 reviews, last reviewed 26th Aug 2022

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

90%

3 star

2 star

Latest highest rating:

5

Slow travelers Very convenient for slow travelers Reviewed on: 14th August 2019

Latest lowest rating:

1

years of stress with these guys! the service is now quite efficient, but the staff and company culture are awful. my full review of my personal experience is on trustpilot. Reviewed on: 26th August 2022

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About this product

Looking for travel insurance which caters for backpackers for your next trip away? Read our True Traveller reviews to get a feel for what this company is really like. Our reviews are written previous customers and present policyholders, so they can give you the heads-up on what life is like as a True Traveller customer. Already had a policy with True Traveller? Write a review yourself and help others who are looking for guidance on their next trip!

True Traveller Travel Insurance reviews (61)

Review of the True Traveller, Travel Insurance:

AVOID AT ALL COSTS!

AVOID AT ALL COSTS! Beware that if you need to make a claim, you will discover that your insurance is in fact held with a disingenuous Czech company, NOT a London based insurer as it appears unless you delve deep into the fine print. They will seek any excuse in the book not to reimburse you and when you debunk their excuses, they'll pull a different excuse out of the hat. I have had an ongoing policy with Truetraveller AKA Inter Partner Assistance S.A. of the Czech Republic since 2018 and had never made a claim until a couple of weeks ago. A lump appeared on my skin in Oct 2021 which was diagnosed by a doctor as a completely harmless cyst and that no further action was necessary. Fast-forward to May 2022 and I got the presumed cyst rechecked on the 14th May and the doctor gave the same diagnosis. I decided to get the presumed cyst removed for aesthetic purposes on the 21st May and the surgeon sent it to a lab for a histology report as per standard protocol. I collected the results from the lab on the 3rd June and to my horror, I discovered that it was in fact an extremely rare type of skin cancer. I immediately contacted an oncologist (first available appointment 6th June) who sent me for an MRI the same day. When I received the results of the MRI (8th June), I returned to the oncologist and who sent me to a surgeon the same day due to the urgency of the matter. The surgeon advised operating ASAP to remove the surrounding tissue where the previous excision occurred to prevent further invasion of the cancerous cells. According to the MRI, the cells were in contact with the muscle, if the operation were not performed in time, the cancer would invade the muscle. If muscle is removed, it does not regrow, so it would leave me with permanent mobility damage. The next day (9th of June) I underwent pre-surgery standard tests to ensure that I was fit enough to recover. All was fine, so the surgeon booked the surgery for the next available opportunity (12th June). I called Truetraveller AKA Inter Partner Assistance S.A. of the Czech Republic before surgery to inform them of the costs. The agent claimed that my condition didn't constitute a medical emergency, even though diagnosis to surgery was over a period of 9 days with a medical event every single day unless the next step was dependent on results of a test. He also bizarrely stated that "it was of course necessary to perform the operation as soon as possible" but at the same time said that it wasn't "necessary and urgent care". The agent also advised that they would cover a flight home the next day. The shortest and cheapest flight available according to Skyscanner was £1,161 and with taxi, luggage and other costs added, this amount would exceed £1,500. A free flight home and free treatment on the NHS surrounded by my family would obviously have been my preferred option. However, the doctors had instructed urgency in operating and returning home would have cost valuable time and ran a high risk of further deterioration of my health. The cost of the surgery was approximately £2,400, so I logically proceeded with next day surgery on both a health and financial basis rather than taking a £1,500 trip home to begin the pre-surgery process again and risk the condition worsening during travel. I sent Truetraveller AKA Inter Partner Assistance S.A. of the Czech Republic a solid timeline of events with supporting evidence which proved the urgency of the matter. The response I received was disgusting. Zero tact or understanding (or feigned understanding). The response looks like a copy and paste template, not even addressing me by name. The policy states a list of pre-existing conditions that don't have to be declared at policy renewal inc. acne which is essentially an accumulation of cysts and much worse conditions such as diabetes and prostate and breast cancer. They will clutch at straws to find any excuse not to pay out genuine claims. I'd hate to imagine being in a place like the USA with this joke of a company as my insurer. Reviewed on: 20th June 2022

Great, reliable and swift

my GoPro was stolen from me while I was abroad and the people at TT were quick to respond and reimburse me a fraction of its cost. The forms you fill in to claim are easy to understand and complete. The website design is simple and comprehensive. I would so recommend TT because I had a positive and relatively stress-free interaction with them. (the loss of equipment was the stressful part!) Reviewed on: 5th August 2019

Great service

They provided reasonably priced insurance with plenty of coverage for all our needs. Would 100% use again Reviewed on: 5th August 2019

Trust With My Life- Literally!

I've used True Traveller for medical coverage in Canada for the past two years. I've made two claims in that time- both skiing related incidents, and sent many many emails asking all kinds of questions, and they've been great! I've never had to chase them and there's never been any quibbling over payments. Their customer service is fantastic and I'll continue to use them whenever I travel, and recommend them to anyone who will listen! Reviewed on: 5th August 2019

True Traveller feedback

Easy to use website, decent options & flexibility, great customer service. Would highly recommend! Reviewed on: 5th August 2019

Simple, effective and helpful!

My partner and I both took out (separate) policies with True Traveller in August 2018 to cover us on a 24-month trip to Canada. Both of us found the process of getting a quote and signing up very easy, with everything laid out very well. The proof in the pudding with insurance is what happens when you need to make a claim. Both of us have had to make claims within our first 6 months and True Traveller were exceptionally easy to deal with, completely fuss-free and by taking their zero excess option when signing up, we were reimbursed for every penny. I cannot recommend TT enough. Reviewed on: 5th August 2019

Excellent service with fantastic prices.

Not had to use them yet but thought I might have to. So rang them up and they were so helpful. Also when I wanted to add extra ski cover they updates so quickly Reviewed on: 5th August 2019

Great Cover

I never had to use it, but the insurance itself was very comprehensive! Reviewed on: 5th August 2019

Amazing company

Researched true traveller for my whv to Canada in 2014, liked them as they have a policy to suit your budget. The unlimited trips home was great, as you never know what can happen. Some companies only allowed 2 trips home and you had to have proof of a return ticket before taking out the policy. Had to make a claim while I was in Canada and it was so straight forward and stress free, would recommend them to friends and will be using them in the future for my future travels. Reviewed on: 5th August 2019

Easy and simple

Great insurance. My mind is at ease as I know I'm always coverd ! Reviewed on: 5th August 2019

Excellent and very help

True traveller were so easy to deal with, when I made a mistake on our policy our contacted them right away and situation was sorted within a day! Absolutely brilliant customer service and I would highly recommend them to anyone!! Reviewed on: 5th August 2019

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