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True Traveller: Travel Insurance reviews

Name: Travel Insurance
Rating: 4.8 (61 reviews)

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4.74

Based on 61 reviews, last reviewed 26th Aug 2022

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

90%

3 star

2 star

Latest highest rating:

5

Slow travelers Very convenient for slow travelers Reviewed on: 14th August 2019

Latest lowest rating:

1

years of stress with these guys! the service is now quite efficient, but the staff and company culture are awful. my full review of my personal experience is on trustpilot. Reviewed on: 26th August 2022

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About this product

Looking for travel insurance which caters for backpackers for your next trip away? Read our True Traveller reviews to get a feel for what this company is really like. Our reviews are written previous customers and present policyholders, so they can give you the heads-up on what life is like as a True Traveller customer. Already had a policy with True Traveller? Write a review yourself and help others who are looking for guidance on their next trip!

True Traveller Travel Insurance reviews (61)

Review of the True Traveller, Travel Insurance:

AVOID AT ALL COSTS!

AVOID AT ALL COSTS! Beware that if you need to make a claim, you will discover that your insurance is in fact held with a disingenuous Czech company, NOT a London based insurer as it appears unless you delve deep into the fine print. They will seek any excuse in the book not to reimburse you and when you debunk their excuses, they'll pull a different excuse out of the hat. I have had an ongoing policy with Truetraveller AKA Inter Partner Assistance S.A. of the Czech Republic since 2018 and had never made a claim until a couple of weeks ago. A lump appeared on my skin in Oct 2021 which was diagnosed by a doctor as a completely harmless cyst and that no further action was necessary. Fast-forward to May 2022 and I got the presumed cyst rechecked on the 14th May and the doctor gave the same diagnosis. I decided to get the presumed cyst removed for aesthetic purposes on the 21st May and the surgeon sent it to a lab for a histology report as per standard protocol. I collected the results from the lab on the 3rd June and to my horror, I discovered that it was in fact an extremely rare type of skin cancer. I immediately contacted an oncologist (first available appointment 6th June) who sent me for an MRI the same day. When I received the results of the MRI (8th June), I returned to the oncologist and who sent me to a surgeon the same day due to the urgency of the matter. The surgeon advised operating ASAP to remove the surrounding tissue where the previous excision occurred to prevent further invasion of the cancerous cells. According to the MRI, the cells were in contact with the muscle, if the operation were not performed in time, the cancer would invade the muscle. If muscle is removed, it does not regrow, so it would leave me with permanent mobility damage. The next day (9th of June) I underwent pre-surgery standard tests to ensure that I was fit enough to recover. All was fine, so the surgeon booked the surgery for the next available opportunity (12th June). I called Truetraveller AKA Inter Partner Assistance S.A. of the Czech Republic before surgery to inform them of the costs. The agent claimed that my condition didn't constitute a medical emergency, even though diagnosis to surgery was over a period of 9 days with a medical event every single day unless the next step was dependent on results of a test. He also bizarrely stated that "it was of course necessary to perform the operation as soon as possible" but at the same time said that it wasn't "necessary and urgent care". The agent also advised that they would cover a flight home the next day. The shortest and cheapest flight available according to Skyscanner was £1,161 and with taxi, luggage and other costs added, this amount would exceed £1,500. A free flight home and free treatment on the NHS surrounded by my family would obviously have been my preferred option. However, the doctors had instructed urgency in operating and returning home would have cost valuable time and ran a high risk of further deterioration of my health. The cost of the surgery was approximately £2,400, so I logically proceeded with next day surgery on both a health and financial basis rather than taking a £1,500 trip home to begin the pre-surgery process again and risk the condition worsening during travel. I sent Truetraveller AKA Inter Partner Assistance S.A. of the Czech Republic a solid timeline of events with supporting evidence which proved the urgency of the matter. The response I received was disgusting. Zero tact or understanding (or feigned understanding). The response looks like a copy and paste template, not even addressing me by name. The policy states a list of pre-existing conditions that don't have to be declared at policy renewal inc. acne which is essentially an accumulation of cysts and much worse conditions such as diabetes and prostate and breast cancer. They will clutch at straws to find any excuse not to pay out genuine claims. I'd hate to imagine being in a place like the USA with this joke of a company as my insurer. Reviewed on: 20th June 2022

True Traveller insurance is the best!

Perfect for traveling, includes everything major and necessary. Best price offer compared to other companies. Reviewed on: 5th August 2019

Quick, easy and reasonably affordable

Recommended through facebook. Website easy to use. Reviewed on: 5th August 2019

Quick, easy, comprehensive

True Traveller were great when selling me and my fiancee travel insurance for our trip to Canada, we highly recommend them! Reviewed on: 5th August 2019

Amazing

Fantastic customer service!! Great people skills and nothing is a problem when you ask. They will do everything and anything possible to accommodate! Reviewed on: 5th August 2019

The best travel insurance for long stay travel!

I have used True Traveller for 3 years now. I am travelling long term from the UK to Canada, on an IEC working holiday permit. This company came highly recommended by others so I decided to use them, and not only was taking out the policy easy and user friendly but the claims process was the easiest i have experienced in 12 years of various types of insurance. They are friendly and forthcoming. The terms and conditions and policy documents are easy to access and easy to understand. The online chat feature is unique in allowing users to make sure they are covered in advance of seeking treatment. I have needed to use my insurance 3 times, and all 3 times my experience was first class. I am now a lifelong customer of True Traveller and recommend them anytime anyone needs insurance, especially those who are travelling long term like me. I believe your health and well being are not things that you should gamble with, and with True Traveller its a sure bet every time. They will take care of you. Reviewed on: 5th August 2019

Highly recommended

I found the sales process for TT to be very transparent and providing detailed explanations of what each extra endorsement would cover and why the customer should consider it given their specific travel plans. I haven’t had to submit a claim myself, but I’ve heard from others that the process is relatively simple, which is always a plus with insurance. Reviewed on: 5th August 2019

Great service

Had to submit a couple of claims to true traveller, and they made the whole process easy, with great customer service providing assistance with any queries I had. Would definitely recommend Reviewed on: 5th August 2019

Easy to make a claim

Used True Traveller for my 2 year work visa to Canada and been able to make claims with ease which some of my friends were not able to with other providers! Thanks True traveller for being genuine and easy to use! Reviewed on: 5th August 2019

Brilliant customer service and thorough coverage

true travellers insurance really gets what people need on the IEC working holiday and is so tailored to that in a way that no other company can compare Reviewed on: 5th August 2019

Review

Cheap Insurance perfect for 2 year Canadian VISA Reviewed on: 5th August 2019

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