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True Traveller: Travel Insurance reviews

Name: Travel Insurance
Rating: 4.8 (61 reviews)

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4.74

Based on 61 reviews, last reviewed 26th Aug 2022

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

90%

3 star

2 star

Latest highest rating:

5

Slow travelers Very convenient for slow travelers Reviewed on: 14th August 2019

Latest lowest rating:

1

years of stress with these guys! the service is now quite efficient, but the staff and company culture are awful. my full review of my personal experience is on trustpilot. Reviewed on: 26th August 2022

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About this product

Looking for travel insurance which caters for backpackers for your next trip away? Read our True Traveller reviews to get a feel for what this company is really like. Our reviews are written previous customers and present policyholders, so they can give you the heads-up on what life is like as a True Traveller customer. Already had a policy with True Traveller? Write a review yourself and help others who are looking for guidance on their next trip!

True Traveller Travel Insurance reviews (61)

Review of the True Traveller, Travel Insurance:

AVOID AT ALL COSTS!

AVOID AT ALL COSTS! Beware that if you need to make a claim, you will discover that your insurance is in fact held with a disingenuous Czech company, NOT a London based insurer as it appears unless you delve deep into the fine print. They will seek any excuse in the book not to reimburse you and when you debunk their excuses, they'll pull a different excuse out of the hat. I have had an ongoing policy with Truetraveller AKA Inter Partner Assistance S.A. of the Czech Republic since 2018 and had never made a claim until a couple of weeks ago. A lump appeared on my skin in Oct 2021 which was diagnosed by a doctor as a completely harmless cyst and that no further action was necessary. Fast-forward to May 2022 and I got the presumed cyst rechecked on the 14th May and the doctor gave the same diagnosis. I decided to get the presumed cyst removed for aesthetic purposes on the 21st May and the surgeon sent it to a lab for a histology report as per standard protocol. I collected the results from the lab on the 3rd June and to my horror, I discovered that it was in fact an extremely rare type of skin cancer. I immediately contacted an oncologist (first available appointment 6th June) who sent me for an MRI the same day. When I received the results of the MRI (8th June), I returned to the oncologist and who sent me to a surgeon the same day due to the urgency of the matter. The surgeon advised operating ASAP to remove the surrounding tissue where the previous excision occurred to prevent further invasion of the cancerous cells. According to the MRI, the cells were in contact with the muscle, if the operation were not performed in time, the cancer would invade the muscle. If muscle is removed, it does not regrow, so it would leave me with permanent mobility damage. The next day (9th of June) I underwent pre-surgery standard tests to ensure that I was fit enough to recover. All was fine, so the surgeon booked the surgery for the next available opportunity (12th June). I called Truetraveller AKA Inter Partner Assistance S.A. of the Czech Republic before surgery to inform them of the costs. The agent claimed that my condition didn't constitute a medical emergency, even though diagnosis to surgery was over a period of 9 days with a medical event every single day unless the next step was dependent on results of a test. He also bizarrely stated that "it was of course necessary to perform the operation as soon as possible" but at the same time said that it wasn't "necessary and urgent care". The agent also advised that they would cover a flight home the next day. The shortest and cheapest flight available according to Skyscanner was £1,161 and with taxi, luggage and other costs added, this amount would exceed £1,500. A free flight home and free treatment on the NHS surrounded by my family would obviously have been my preferred option. However, the doctors had instructed urgency in operating and returning home would have cost valuable time and ran a high risk of further deterioration of my health. The cost of the surgery was approximately £2,400, so I logically proceeded with next day surgery on both a health and financial basis rather than taking a £1,500 trip home to begin the pre-surgery process again and risk the condition worsening during travel. I sent Truetraveller AKA Inter Partner Assistance S.A. of the Czech Republic a solid timeline of events with supporting evidence which proved the urgency of the matter. The response I received was disgusting. Zero tact or understanding (or feigned understanding). The response looks like a copy and paste template, not even addressing me by name. The policy states a list of pre-existing conditions that don't have to be declared at policy renewal inc. acne which is essentially an accumulation of cysts and much worse conditions such as diabetes and prostate and breast cancer. They will clutch at straws to find any excuse not to pay out genuine claims. I'd hate to imagine being in a place like the USA with this joke of a company as my insurer. Reviewed on: 20th June 2022

years of stress with these guys!

the service is now quite efficient, but the staff and company culture are awful. my full review of my personal experience is on trustpilot. Reviewed on: 26th August 2022

Slow travelers

Very convenient for slow travelers Reviewed on: 14th August 2019

Quite steep but reliable

True Traveller are one of very few insurance companies that provide IEC two year coverage. I would have given a full star rating across the board but, I find it slightly unfair that none of their policies include Baggage, Money & Documents or Travel Disruption as a standard part of the policy as other travel insurers traditionally do. Reviewed on: 7th August 2019

Good quality price ratio, good conditions and easy to claim

I chose true traveller because of the comprehensive customisation options, good price and availablento anyone in the EU. They have a quick service and communicatie clearly. There is a lot of information in FAQ section of the website. Reviewed on: 6th August 2019

Pleasure to deal with!

Great prices, great customer service! Reviewed on: 6th August 2019

Comprehensive, Efficient, Friendly

True Traveller is second to none when it comes to travel insurance, particularly for backpackers. I had read and heard of so many good things about TT that I just knew I had to use them for my 2 year IEC visa experience. At first the price of the policies were a bit scary compared to other companies but their reviews were nowhere near as scary as their competitors. If you want 100% hassle free no stress number 1 customer service, then look no further than than True Traveller. The policy pays for itself. Reviewed on: 6th August 2019

Easy to use, good value!

Great insurance for my trip to Canada. Really put me at ease and were there for any concerns or questions. Reviewed on: 6th August 2019

TOP! :)

I think that True Traveller is the best option for travelers! They offer great service for good price! I compared a lot companies but True Traveller offer is the best, 100% winner for me! :) Reviewed on: 6th August 2019

Great value and trustworthy

Always easy to deal with, used them for several trips all around the world and always found them to be the best value. Reviewed on: 6th August 2019

Easy to set up with good sports cover

The website made the policy very easy to understand and I had a good choice of what coverage I wanted for sports Reviewed on: 6th August 2019

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