The worst company I have ever dealt with. Fueled with ego and attitude along with a patronising I don't care. Compared to legal and general,... The worst company I have ever dealt with. Fueled with ego and attitude along with a patronising I don't care. Compared to legal and general, well, legal and general take ownership of their responsibilities and get things done. XPS on the other hand constantly put blame on everything and everyone else,and in their incompetence they are not capable of taking ownership of the their responsibilities. Read more Read less

Pension should have started mid – September 2024, it’s now 6 months and nothing at all except forms received in February 2025, 5 months AFTER... Pension should have started mid – September 2024, it’s now 6 months and nothing at all except forms received in February 2025, 5 months AFTER the pension should have commenced. Forms are intrusive, full of obscure gibberish and XPS have refused since early February to answer basic questions before I sign anything to commit myself e.g. will the pension increase annually?. Should it be even necessary to have to ask something so essential as that as this should have been made clear LONG ago? They expect people to e-mail full bank details, identity documents e.g. passport, to a central & general e-mail address that they refuse to even respond to. 8 e-mails and a posted letter since 7 weeks ago and no reply. I am now sending the same e-mail everyday now; still no reply. For a year now, have had problems with getting information on pensions held by XPS and clarifying things. So, 6 months on, no income to pay bills with, XPS refuse to reply to e-mails and posted letters, and XPS find this acceptable. I suppose receiving forms 5 months AFTER it all should have been fully arranged is good going by XPS standards. So how do I live with NO INCOME after 6 months and no sign of XPS ever answering vital questions? Read more Read less