XPS Pension Group reviews
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XPS Pension Group reviews
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Review summary
People rate this company as Average based on 5 product reviews
Wondering how this rating works?
This score is generated using our own unique scoring method. It combines the 1-5 star ratings left by verified reviewers, when those reviews were submitted and other meaningful data from the reviews.
Across our website, we use the same consistent method and scores which update in real time as new reviews come in.
Review XPS Pension Group
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Write a reviewAbout XPS Pension Group
XPS Pensions Group is a leading pensions consulting and administration business fully focussed on UK pension schemes. XPS combines expertise, insight and technology to address the needs of over 1,500 pension schemes and their sponsoring employers on an ongoing and project basis.
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Reviews for XPS Pension Group
Showing 5 of 5 company reviews • Last reviewed within 14 days
Terrible provider that is slow and creates paperwork
Terrible provider that is slow and creates more and more unnecessary and finicky paperwork to force members to stay longer. I just want to leave... Terrible provider that is slow and creates more and more unnecessary and finicky paperwork to force members to stay longer. I just want to leave the scheme and move to a more digital and streamlined provider Read more Read less
Extemely Slow and Unresponsive
I have been trying to transfer my pension away from them for 7 months. They have been extremely slow at every stage and raised incorrect... I have been trying to transfer my pension away from them for 7 months. They have been extremely slow at every stage and raised incorrect objections to delay the transfer. They are quite polite on the phone but do not reply to emails, They are a very useless firm and all the other complainants have my sympathy. Read more Read less
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1.00/5
Polite front end staff that have no power to answer...
Polite front end staff that have no power to answer questions and a processing system that is utterly devoid of feedback to customers on critical... Polite front end staff that have no power to answer questions and a processing system that is utterly devoid of feedback to customers on critical matters. I cannot recommend this organisation to anyone. Do NOT put your money with them. Use one of the reputable companies. Read more Read less
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1.00/5
The worst company I have ever dealt with.
The worst company I have ever dealt with. Fueled with ego and attitude along with a patronising I don't care. Compared to legal and general,... The worst company I have ever dealt with. Fueled with ego and attitude along with a patronising I don't care. Compared to legal and general, well, legal and general take ownership of their responsibilities and get things done. XPS on the other hand constantly put blame on everything and everyone else,and in their incompetence they are not capable of taking ownership of the their responsibilities. Read more Read less
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1.00/5
6 months & no pension, no sign of it ever starting.
Pension should have started mid – September 2024, it’s now 6 months and nothing at all except forms received in February 2025, 5 months AFTER... Pension should have started mid – September 2024, it’s now 6 months and nothing at all except forms received in February 2025, 5 months AFTER the pension should have commenced. Forms are intrusive, full of obscure gibberish and XPS have refused since early February to answer basic questions before I sign anything to commit myself e.g. will the pension increase annually?. Should it be even necessary to have to ask something so essential as that as this should have been made clear LONG ago? They expect people to e-mail full bank details, identity documents e.g. passport, to a central & general e-mail address that they refuse to even respond to. 8 e-mails and a posted letter since 7 weeks ago and no reply. I am now sending the same e-mail everyday now; still no reply. For a year now, have had problems with getting information on pensions held by XPS and clarifying things. So, 6 months on, no income to pay bills with, XPS refuse to reply to e-mails and posted letters, and XPS find this acceptable. I suppose receiving forms 5 months AFTER it all should have been fully arranged is good going by XPS standards. So how do I live with NO INCOME after 6 months and no sign of XPS ever answering vital questions? Read more Read less
Products from XPS Pension Group
Showing all products offered by XPS Pension Group
Pension Consulting
by XPS Pension GroupXPS Pensions Group offers comprehensive pension consulting services, focusing on actuarial advice, pension administration, investment consulting, and scheme governance. Their approach is tailored to support both trustees and corporate sponsors...
Pension Consulting
by XPS Pension GroupXPS Pensions Group offers comprehensive pension consulting services, focusing on actuarial advice, pension administration, investment consulting, and scheme governance. Their approach is tailored to support both trustees and corporate sponsors...
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