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118 118 Money reviews

118 118 Money logo
Rated Excellent • 4.88/5

118 118 Money reviews

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Review summary

People rate this company as Excellent based on 2,910 product reviews

Average score of 4.88/5
5 star
91%
4 star
6%
3 star
1%
2 star
0%
1 star
2%
Reviews for 118 118 Money have trended negatively over the past 90 days

Latest positive rating

5/5

Honest and hard-working.

118118 Money helped me in a time of need. I am still repaying the provided loan. The company's communication is straightforward, yet meaningful, with an... 118118 Money helped me in a time of need. I am still repaying the provided loan. The company's communication is straightforward, yet meaningful, with an air of positivity attached to its interactions. My communication with customer service, when necessary is always positive and it genuinely feels non-transactional and understanding of people who may need a personal loan. Their interest rates could be lower, but that could be said of everyone else in the industry. Read more Read less

{"display":"Daniel H","full_name":"Daniel H","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1172629.png"}}'s avatar
Personal loan
Daniel H 15th June 2025

Latest negative rating

1/5

Dreadful to deal with.

Awful if you miss/delay payment you will be hounded with texts, emails & phone calls if you answer the phone all you get is a... Awful if you miss/delay payment you will be hounded with texts, emails & phone calls if you answer the phone all you get is a recorded message telling you to phone back. The supposed live chat is a robot which does not understand phrases. Do yourself a favour and go elsewhere Read more Read less

{"display":"Lynn b","full_name":"Lynn b","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Personal loan
Lynn b 1st August 2025
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About 118 118 Money

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118 118 Money at a glance

Reviews for 118 118 Money

Showing 11 of 2910 company reviews

Dreadful to deal with.

Personal loan • 1st August 2025

Awful if you miss/delay payment you will be hounded with texts, emails & phone calls if you answer the phone all you get is a... Awful if you miss/delay payment you will be hounded with texts, emails & phone calls if you answer the phone all you get is a recorded message telling you to phone back. The supposed live chat is a robot which does not understand phrases. Do yourself a favour and go elsewhere Read more Read less

{"display":"Lynn b","full_name":"Lynn b","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Terrible • 1/5
Read more product reviews

Honest and hard-working.

Personal loan • 15th June 2025

118118 Money helped me in a time of need. I am still repaying the provided loan. The company's communication is straightforward, yet meaningful, with an... 118118 Money helped me in a time of need. I am still repaying the provided loan. The company's communication is straightforward, yet meaningful, with an air of positivity attached to its interactions. My communication with customer service, when necessary is always positive and it genuinely feels non-transactional and understanding of people who may need a personal loan. Their interest rates could be lower, but that could be said of everyone else in the industry. Read more Read less

{"display":"Daniel H","full_name":"Daniel H","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1172629.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Credit card

    Excellent service and an excellent application very easy to use,would recommend them to my family and friends.

    {"display":"Phillip m","full_name":"Phillip m","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Credit Card
    Phillip m 12th June 2025
  • 5/5

    Considerate company, considers those with bad credit

    Considerate company, considers those with bad credit

    {"display":"raekwon r","full_name":"raekwon r","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1237611.png"}}'s avatar
  • 1/5

    Please do NOT use 118 for anything!

    Please do NOT use 118 for anything! They are a vile organisation that lies to their customers to trick them out of money. I had... Please do NOT use 118 for anything! They are a vile organisation that lies to their customers to trick them out of money. I had a temporary agreement in place to replay my loan when I was going through financial difficulty. What they didn't tell me was that they expected the full amount at the end of the agreement. I received no letters in the post and I have the audio call records to prove that they lied to me. When I complained they ignored me. I will never use this awful company again for anything. PLEASE choose someone else! Read more Read less

    {"display":"David B","full_name":"David B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Personal loan
    David B 23rd May 2025
  • 5/5

    Very easy and straightforward to receive my loan mon...

    Very easy and straightforward to receive my loan money was in my account within minutes

    {"display":"Lola","full_name":"Lola","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Personal loan
    Lola 23rd May 2025
  • 5/5

    Able to seek support when needed

    Able to seek support when needed

    {"display":"A N","full_name":"A N","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Credit Card
    A N 16th May 2025
  • 5/5

    Fast resolution twice via online chat

    I’ve only needed to contact twice regarding address change. Perfect and fast service via online chat

    {"display":"Steve B","full_name":"Steve B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Personal loan
    Steve B 11th May 2025
  • 5/5

    Great!Great! Very good. Thanks.

    Great! Very good. Thanks.Great! Very good. Thanks.

    {"display":"Paulo Mota","full_name":"Paulo Mota","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Good service, easy process

    It was very easy to apply for and get my loan approved

    {"display":"Andy J","full_name":"Andy J","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Personal loan
    Andy J 4th May 2025
  • 5/5

    Deffinetly top service

    Everythink is clear and simple. Agent are nice and polite, high recommended ;)

    {"display":"Bart","full_name":"Bart","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Personal loan
    Bart 4th May 2025

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