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118 118 Money reviews

118 118 Money logo
Rated Excellent • 4.86/5

118 118 Money reviews

Verified business Last reviewed within 7 days
Write a review
  • FCA approved and regulated
    FCA approved and regulated
  • Fully digital service with no in-person branches
    Fully digital service with no in-person branches
  • On-line application and approval process
    On-line application and approval process
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 10,155 product reviews

Average score of 4.86/5
5 star
90%
4 star
8%
3 star
1%
2 star
0%
1 star
1%
Reviews for 118 118 Money have trended positively over the past 90 days

118 118 Money makes borrowing simple and quick, with money often in your account within hours. Their app and customer service are easy to use and friendly, helping you stay on top of repayments. However, some find the interest rates high and the call centre less helpful, with occasional app glitches and persistent payment reminders.

Positive themes

  • Personal loan is quick and easy with money often in your account within hours.
  • Customer service for personal loans and credit cards is friendly and helpful.
  • The app is easy to use for managing loans and credit cards.

Negative themes

  • Interest rates on credit cards and loans are often seen as too high.
  • Call centre service can be unhelpful with long waits and poor communication.
  • Some users find the app glitchy or frustrating to use at times.
Summarised by AI
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About 118 118 Money

118 118 Money’s mission is to provide fair and accessible credit for those often overlooked by traditional lenders.

Once you’ve taken credit from 118 118 Money via a loan or credit card, you can manage your account via the website or mobile app.

118 118 Money offer a range of loans and credit cards.

118 118 Money at a glance

Contact details

Phone
02920 548 118
Social media

Reviews for 118 118 Money

Showing 11 of 10155 company reviews • Last reviewed within 7 days

Good card

Credit card • 24th April 2026

Nothing to state, it’s a credit card

{"display":"Kris","full_name":"Kris","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Average • 3/5
Read more product reviews

Excellent service and good support

Personal loan • 24th April 2026

Excellent service and good support

{"display":"LJ","full_name":"LJ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
LJ
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    It was very easy tpply and fast decision for my c...

    It was very easy to apply and fast decision for my credit card and fast delivery of it also nice low APR

    {"display":"Tracy ","full_name":"Tracy ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Credit card
    Tracy 24th April 2026
  • 5/5

    Hey i really appreciate this company for providing h...

    Hey i really appreciate this company for providing help in needy times, however the interest rate is way too high, I am not happy with... Hey i really appreciate this company for providing help in needy times, however the interest rate is way too high, I am not happy with that, I will be very honest with everyone. Read more Read less

    {"display":"Jamal khan","full_name":"Jamal khan","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Personal loan
    Jamal khan 24th April 2026
  • 5/5

    Great experience, interest well explained

    Great experience, interest well explained

    {"display":"Salam Adekunle","full_name":"Salam Adekunle","avatar":{"url":"\/assets\/uploads\/avatars\/users\/103648.png"}}'s avatar
  • 5/5

    Not the best Apr but not sure if that’s based on per...

    Not the best Apr but not sure if that’s based on personal circumstances.

    {"display":"Stephg","full_name":"Stephg","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Credit card
    Stephg 24th April 2026
  • 4/5

    Easy to use

    Easy to use & nice to have a card I'm able to use abroad without any charges for when I'm on holiday. Would be nice... Easy to use & nice to have a card I'm able to use abroad without any charges for when I'm on holiday. Would be nice if in the app I could see my card details though Read more Read less

    {"display":"Jack D","full_name":"Jack D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Credit card
    Jack D 24th April 2026
  • 5/5

    Very good , nice customer service

    Very good , nice customer service

    {"display":"Nimat A","full_name":"Nimat A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Credit card
    Nimat A 24th April 2026
  • 4/5

    This is my first time with 118 188 money personal lo...

    This is my first time with 118 188 money personal loan, but i am really impressed with their way comunicating with me. I am regularly updated

    {"display":"Antoine K","full_name":"Antoine K","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Personal loan
    Antoine K 24th April 2026
  • 5/5

    I was struggling with money and these were super hel...

    I was struggling with money and these were super helpful with me they have been brillilliant with me no problems at all

    {"display":"Ieuan D","full_name":"Ieuan D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Personal loan
    Ieuan D 24th April 2026
  • 5/5

    Helpful and honest took a chance on me and I am grat...

    Helpful and honest took a chance on me and I am grateful

    {"display":"C","full_name":"C","avatar":{"url":"\/assets\/uploads\/avatars\/users\/860272.png"}}'s avatar
    Personal loan
    C 24th April 2026

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