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118 118 Money reviews

118 118 Money logo
Rated Excellent • 4.74/5

118 118 Money reviews

Verified business Last reviewed within 7 days
Write a review
  • FCA approved and regulated
    FCA approved and regulated
  • Fully digital service with no in-person branches
    Fully digital service with no in-person branches
  • On-line application and approval process
    On-line application and approval process
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 10,250 product reviews

Average score of 4.74/5
5 star
90%
4 star
8%
3 star
1%
2 star
0%
1 star
1%
Reviews for 118 118 Money have trended positively over the past 90 days

118 118 Money’s credit cards and personal loans are praised for their easy application, quick approvals, and helpful customer service. The app is often described as straightforward and convenient for managing accounts. However, many find the interest rates quite high, with some feeling the charges and communications can be overwhelming or frustrating.

Positive themes

  • 118 118 Money loans are quick to approve with fast money transfers and clear communication.
  • The 118 118 Money credit card app is easy to use and makes managing payments simple.
  • Customer service with 118 118 Money is friendly and helpful across loans and credit cards.

Negative themes

  • Interest rates on both loans and credit cards are often described as very high or extortionate.
  • Many users find customer service unhelpful or difficult to reach when problems arise.
  • The credit card app and system sometimes cause frustration due to bugs and poor functionality.
Summarised by AI
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About 118 118 Money

118 118 Money’s mission is to provide fair and accessible credit for those often overlooked by traditional lenders.

Once you’ve taken credit from 118 118 Money via a loan or credit card, you can manage your account via the website or mobile app.

118 118 Money offer a range of loans and credit cards.

118 118 Money at a glance

Contact details

Phone
02920 548 118
Social media

Reviews for 118 118 Money

Showing 11 of 10250 company reviews • Last reviewed within 7 days

Great customer service

Credit card • 12th June 2026

Really painless and friendly customer service needed to start credit building and I am very happy.

{"display":"Michelle ","full_name":"Michelle ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews

Nice quick simple decision.

Personal loan • 11th June 2026

Nice quick simple decision. Funds in my bank within a day. And the simple things every time you made a payment you got a thank you text

{"display":"David","full_name":"David","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    Excellent app and always easy to use

    Excellent app and always easy to use

    {"display":"mohammed","full_name":"mohammed","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Credit card
    mohammed 11th June 2026
  • 5.00/5

    Excellent customer service and being accessible to p...

    Excellent customer service and being accessible to people with lower credit scores.

    {"display":"Mirela T","full_name":"Mirela T","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Personal loan
    Mirela T 11th June 2026
  • 5.00/5

    10/10 - would recommend

    Taking the loan out was a very easy process and I was informed of the ts&cs from the get go. If I have ever been... Taking the loan out was a very easy process and I was informed of the ts&cs from the get go. If I have ever been behind with payments or needed advice the team have always been helpful and have always reassured me that I have there support Read more Read less

    {"display":"Chloe ","full_name":"Chloe ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Personal loan
    Chloe 3rd June 2026
  • 5.00/5

    Excellent service provider

    Cannot fault 118118 Money credit card excellent rates

    {"display":"Shaz R","full_name":"Shaz R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Credit card
    Shaz R 2nd June 2026
  • 5.00/5

    Please with ease!

    Never used a more reliable and fast loan company before. My experience was as seemless and straightforward, receiving my loan in minutes. Literally excellent. Thank... Never used a more reliable and fast loan company before. My experience was as seemless and straightforward, receiving my loan in minutes. Literally excellent. Thank you 118 118 Money for your help when i need it. Read more Read less

    {"display":"Mircea Puscasu (Mitch)","full_name":"Mircea Puscasu (Mitch)","avatar":{"url":"\/assets\/uploads\/avatars\/users\/695681.png"}}'s avatar
  • 5.00/5

    Would 100% Recommend 118 118 !

    I recently took out a personal loan with 118 118 Money and found the application process straightforward and easy to follow. Communication was clear throughout,... I recently took out a personal loan with 118 118 Money and found the application process straightforward and easy to follow. Communication was clear throughout, and I received updates at each stage. The funds were provided promptly once approved, and the overall experience was positive. I would recommend 118 118 Money to anyone looking for a simple and reliable personal loan service. Read more Read less

    {"display":"Claire mears","full_name":"Claire mears","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1618084.png"}}'s avatar
  • 5.00/5

    awesome experience

    awesome experience hope to do more

    {"display":"George Enwenezi ","full_name":"George Enwenezi ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    118118 great as an emergency back up

    Great to use in emergencies but the rates could be better then I might use it more often. Great as a back up though

    {"display":"Rick a","full_name":"Rick a","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Credit card
    Rick a 29th May 2026
  • 5.00/5

    So easy to apply for a credit card and offered me a...

    So easy to apply for a credit card and offered me a loan when nobody else would give me one. I would definitely recommend 118118... So easy to apply for a credit card and offered me a loan when nobody else would give me one. I would definitely recommend 118118 for credit card or loan. Second to none Read more Read less

    {"display":"Annmarie B","full_name":"Annmarie B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

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