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118 118 Money reviews

118 118 Money logo
Rated Excellent • 4.87/5

118 118 Money reviews

Verified business Last reviewed within 7 days
Write a review
  • FCA approved and regulated
    FCA approved and regulated
  • Fully digital service with no in-person branches
    Fully digital service with no in-person branches
  • On-line application and approval process
    On-line application and approval process
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 5,235 product reviews

Average score of 4.87/5
5 star
91%
4 star
7%
3 star
1%
2 star
0%
1 star
1%
Reviews for 118 118 Money have trended positively over the past 90 days

118 118 Money makes borrowing simple and quick, with money often in your account within hours. Their app and customer service are easy to use and friendly, helping you stay on top of repayments. However, some find the interest rates high and the call centre less helpful, with occasional app glitches and persistent payment reminders.

Positive themes

  • Personal loan is quick and easy with money often in your account within hours.
  • Customer service for personal loans and credit cards is friendly and helpful.
  • The app is easy to use for managing loans and credit cards.

Negative themes

  • Interest rates on credit cards and loans are often seen as too high.
  • Call centre service can be unhelpful with long waits and poor communication.
  • Some users find the app glitchy or frustrating to use at times.
Summarised by AI
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About 118 118 Money

118 118 Money’s mission is to provide fair and accessible credit for those often overlooked by traditional lenders.

Once you’ve taken credit from 118 118 Money via a loan or credit card, you can manage your account via the website or mobile app.

118 118 Money offer a range of loans and credit cards.

118 118 Money at a glance

Contact details

Phone
02920 548 118
Social media

Reviews for 118 118 Money

Showing 11 of 5235 company reviews • Last reviewed within 7 days

Very easy to use the app.

Credit card • 3rd April 2026

Very easy to use the app. Never had a problem with anything, had to ring customer service once about a potential fraud issue and they were brilliant.

{"display":"Daz D","full_name":"Daz D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

It was good, call centres was helpful

Credit card • 3rd April 2026

It was good, call centres was helpful

{"display":"Rashid ","full_name":"Rashid ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Good • 4/5
Read more product reviews
  • 5/5

    Very nice, professional and undestending.

    Very nice, professional and undestending.

    {"display":"Daniela D","full_name":"Daniela D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Credit card
    Daniela D 3rd April 2026
  • 5/5

    Great service fast and affordable

    Great service fast and affordable

    {"display":"Perry S","full_name":"Perry S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Personal loan
    Perry S 3rd April 2026
  • 4/5

    I was trying to get in touch regarding a late paymen...

    I was trying to get in touch regarding a late payment but could not through the app until it was late.

    {"display":"Rose M","full_name":"Rose M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Personal loan
    Rose M 3rd April 2026
  • 5/5

    It’s quick and easy process which help me in tough t...

    It’s quick and easy process which help me in tough time

    {"display":"Karthik B","full_name":"Karthik B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Personal loan
    Karthik B 3rd April 2026
  • 4/5

    Satisfaction and happiness , good customer Service

    Satisfaction and happiness , good customer Service

    {"display":"akinola akinpelu","full_name":"akinola akinpelu","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1425312.png"}}'s avatar
  • 5/5

    Fantastic

    Excellent service and everything I need in a credit card

    {"display":"Stephen","full_name":"Stephen","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Credit card
    Stephen 3rd April 2026
  • 5/5

    Just right for what I need when I need it

    Just right for what I need when I need it

    {"display":"Tamar Liverpool","full_name":"Tamar Liverpool","avatar":{"url":"\/assets\/uploads\/avatars\/users\/991176.png"}}'s avatar
  • 5/5

    Very good company I have had no problems with them a...

    Very good company I have had no problems with them and helped me out when I needed cash

    {"display":"John birch ","full_name":"John birch ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Amazing service

    Easy to apply..quick outcome application very good. All explain in details

    {"display":"Ana M","full_name":"Ana M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Personal loan
    Ana M 3rd April 2026

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