Got my loan the day I applied, very good customer service! Had no problens

Awful if you miss/delay payment you will be hounded with texts, emails & phone calls if you answer the phone all you get is a... Awful if you miss/delay payment you will be hounded with texts, emails & phone calls if you answer the phone all you get is a recorded message telling you to phone back. The supposed live chat is a robot which does not understand phrases. Do yourself a favour and go elsewhere Read more Read less

118118 Money helped me in a time of need. I am still repaying the provided loan. The company's communication is straightforward, yet meaningful, with an... 118118 Money helped me in a time of need. I am still repaying the provided loan. The company's communication is straightforward, yet meaningful, with an air of positivity attached to its interactions. My communication with customer service, when necessary is always positive and it genuinely feels non-transactional and understanding of people who may need a personal loan. Their interest rates could be lower, but that could be said of everyone else in the industry. Read more Read less

Excellent service and an excellent application very easy to use,would recommend them to my family and friends.

Considerate company, considers those with bad credit

Please do NOT use 118 for anything! They are a vile organisation that lies to their customers to trick them out of money. I had... Please do NOT use 118 for anything! They are a vile organisation that lies to their customers to trick them out of money. I had a temporary agreement in place to replay my loan when I was going through financial difficulty. What they didn't tell me was that they expected the full amount at the end of the agreement. I received no letters in the post and I have the audio call records to prove that they lied to me. When I complained they ignored me. I will never use this awful company again for anything. PLEASE choose someone else! Read more Read less

Very easy and straightforward to receive my loan money was in my account within minutes

Able to seek support when needed

I’ve only needed to contact twice regarding address change. Perfect and fast service via online chat