118 118 Money Personal Loan Reviews

  Ratings based on 47 reviews       Last review 2 months ago    
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Are you trying to determine whether 118 118 Money Personal Loans offer good value for money? At Smart Money People, we collect reviews of 118 118 Money Personal Loan in order to help you make an informed decision. If you're an existing 118 118 Money...

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Are you trying to determine whether 118 118 Money Personal Loans offer good value for money? At Smart Money People, we collect reviews of 118 118 Money Personal Loan in order to help you make an informed decision. If you're an existing 118 118 Money customer, please share your experience and let others know what you thought of their Personal Loan.

Overall Rating

Great

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118 118 Money Review Insight

What are people saying in their reviews?

Customer Service

33% of feedback is Process related

Customer profile

Top Age Profile: 25-34

Top Channel Preference: App

Your Personal Loan Reviews

47 reviews

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They pre approved your loan and then

They pre approved your loan and once you put in for it they are unable to provide. + the app does not work.

Reviewed on 10th February 2021
robbie garratt's avatar
robbie garratt
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Easy to understand

Searching through pages of “the need to read “ when thinking of applying can be daunting. 118 loan paperwork is easy to follow

Reviewed on 7th July 2020
Andy Alton's avatar
Andy Alton
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Not the best

Hard work, not great rates or terms

Reviewed on 12th June 2020
samuel winskill's avatar
samuel winskill
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helpful

when I signed up for 118 118 money i was excepted in a matter of weeks. the money i loaned helped me and my family i am so thankful

Reviewed on 10th June 2020
Mackenzie Metcalfe 's avatar
Mackenzie Metcalfe
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Brilliant customer service

Provided a final outcome on minutes with detailed information into how thinks would proceed

Reviewed on 27th April 2020
Welsh Wiz's avatar
Welsh Wiz
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Early settlement - denied!

I have contacted them multiple times over the past month ( via chat ) requesting a quote to settle the loan early. They are unable to help because of some "issues" on their end. Well, this isn't really my problem is it? They told me to call them... Read more

I have contacted them multiple times over the past month ( via chat ) requesting a quote to settle the loan early. They are unable to help because of some "issues" on their end. Well, this isn't really my problem is it? They told me to call them instead... well i did try, nobody picking the phone!

From the loan agreement:

"Pursuant to Section 94 of the Consumer Credit Act 1974, You have a right to repay the loan early at any time in full or in part."

Since i am bying denied the right to repay it early and therfore lose money because now i have to pay more... I am going to contact trading standards. I will also leave the very same review on every possible review site i can find them on. People need to be aware of how they treat their customers!

Reviewed on 9th April 2020
Anna Tywoniuk's avatar
Anna Tywoniuk
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Thanks for not caring

Shame you can't give a 0 stars review. Absolutely stay away from this company. Loans are given out fast and easily but if you have any issues there customer services is scripted and uncaring and the terms and conditions are unethical. I was in a nasty... Read more

Shame you can't give a 0 stars review. Absolutely stay away from this company. Loans are given out fast and easily but if you have any issues there customer services is scripted and uncaring and the terms and conditions are unethical. I was in a nasty vehicle accident, I went out of my way despite being in hospital injured to notify them I would have 0 income for 2+ months as I'd be on sick leave, for them to be the only company I've ever met who continues to default you and add arrears. Complains go nowhere and you get the response it's policy allot and you even get defaults if your on a payment plan so even when you go back to normal payments your never out of arrears. I have worked with other companies and I've never known a back handed view like this.. Ever. IF YOU FALL ON ANY HARD TIMES THEY WILL MAKE YOUR LIFE HELL. You'll spend most of your time stressed. Ill... Pay us..... Lost you job... Pay us.... Nearly died... Who cares pay us. I'm not exajerating this has been my experience since my accident dealing with this company. My advice go somewhere else for your loan, they dont care about you or any accidental circumstance changes. Unsympathetic and disgusting

Reviewed on 11th February 2020
Taz Barnes's avatar
Taz Barnes
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Bad

Closed account early without letting me know sent debt more then I owed to Carr’s recovery

Reviewed on 10th February 2020
Angela 's avatar
Angela
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Fantastic service

Great service, quick and easy , great customer service too

Reviewed on 9th February 2020
Sarah Morris's avatar
Sarah Morris
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Terrible Company

I have had an awful experience with 118 118 Money. Their customer services is extremely poor and offer contradictory advice on matters such as default notices, which is wholly unacceptable. The FCA should review their licence! Please NEVER use this... Read more

I have had an awful experience with 118 118 Money. Their customer services is extremely poor and offer contradictory advice on matters such as default notices, which is wholly unacceptable. The FCA should review their licence! Please NEVER use this company!!

Reviewed on 18th October 2019
David Gregory 's avatar
David Gregory
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poor

terrible service. would not use again

Reviewed on 2nd September 2019
noni's avatar
noni
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Helped in hour of need

Application quick and easy, no stress. Fair repaying options.

Reviewed on 9th June 2019
Daniel 's avatar
Daniel
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Barclays are very goood

I've banked with Barclays for many years and wouldn't bank anywhere else

Reviewed on 6th June 2019
Richard james's avatar
Richard james
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Easy sign up

Easy to make application. got a quick answer back and monies in bank on the same day. thanks!

Reviewed on 7th May 2019
lisasmith1965's avatar
lisasmith1965
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The best

Sunteti cea mai tare si buna banca din uk pînă în momentul de față bravoo

Reviewed on 30th January 2019
danzlatariu73@gmail.com 's avatar
danzlatariu73@gmail.com
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5stele

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Reviewed on 30th January 2019
Calin Ilea's avatar
Calin Ilea
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Very nice

Is good service at all And I like this account

Reviewed on 30th January 2019
Ardian's avatar
Ardian
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Very good

Very good for my ,very good for transfer bank

Reviewed on 30th January 2019
Titita's avatar
Titita
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Awesome!

The best online bank,Moneze! I haven't the best experience whit them. They are correctly and have good offerts.

Reviewed on 30th January 2019
Laura-Elena Cimpoiesu's avatar
Laura-Elena Cimpoiesu
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Very good

Is the best , i am glead to have the posibiliti to work whit them

Reviewed on 30th January 2019
Tinu Gabriela Masalina's avatar
Tinu Gabriela Masalina
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