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118 118 Money: Personal loan reviews

Name: Personal loan
Rating: 4.88 (1811 reviews)

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4.90

Based on 1,811 reviews, last reviewed 14th Sep 2025

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Pleasurable experience,no hassle Pleasurable experience,no hassle Reviewed on: 14th September 2025

Latest lowest rating:

1

Dreadful to deal with. Awful if you miss/delay payment you will be hounded with texts, emails & phone calls if you answer the phone all you get is a recorded message telling... Read more Reviewed on: 1st August 2025

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About this product

118 118 Money offer personal loans from £1,000 to £5,000 over 12 to 36 months.

You can check your eligibility for a 118 118 Money loan with no impact to your credit score. If you’re approved, you can receive funds within 15 minutes of checking your offer and agreeing to the Direct Debit.

118 118 Money personal loan reviews help you find out what it’s really like to be a customer. If you’ve used 118 118 Money before, you can also leave a review and share your experience.

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118 118 Money Personal loan reviews (1811)

Pleasurable experience,no hassle

Pleasurable experience,no hassle Reviewed on: 14th September 2025

Goo experience

Got my loan the day I applied, very good customer service! Had no problens Reviewed on: 5th September 2025

Dreadful to deal with.

Awful if you miss/delay payment you will be hounded with texts, emails & phone calls if you answer the phone all you get is a recorded message telling you to phone back. The supposed live chat is a robot which does not understand phrases. Do yourself a favour and go elsewhere Reviewed on: 1st August 2025

Honest and hard-working.

118118 Money helped me in a time of need. I am still repaying the provided loan. The company's communication is straightforward, yet meaningful, with an air of positivity attached to its interactions. My communication with customer service, when necessary is always positive and it genuinely feels non-transactional and understanding of people who may need a personal loan. Their interest rates could be lower, but that could be said of everyone else in the industry. Reviewed on: 15th June 2025

Considerate company, considers those with bad credit

Considerate company, considers those with bad credit Reviewed on: 30th May 2025

Please do NOT use 118 for anything!

Please do NOT use 118 for anything! They are a vile organisation that lies to their customers to trick them out of money. I had a temporary agreement in place to replay my loan when I was going through financial difficulty. What they didn't tell me was that they expected the full amount at the end of the agreement. I received no letters in the post and I have the audio call records to prove that they lied to me. When I complained they ignored me. I will never use this awful company again for anything. PLEASE choose someone else! Reviewed on: 23rd May 2025

Very easy and straightforward to receive my loan mon...

Very easy and straightforward to receive my loan money was in my account within minutes Reviewed on: 23rd May 2025

Fast resolution twice via online chat

I’ve only needed to contact twice regarding address change. Perfect and fast service via online chat Reviewed on: 11th May 2025

Great!Great! Very good. Thanks.

Great! Very good. Thanks.Great! Very good. Thanks. Reviewed on: 4th May 2025

Good service, easy process

It was very easy to apply for and get my loan approved Reviewed on: 4th May 2025

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