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Bedford Insurance: Broker Services reviews

Name: Broker Services
Rating: 4.74 (1179 reviews)

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4.73

Based on 1,179 reviews, last reviewed 10th Jul 2019

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

80%

16%

Latest highest rating:

5

All good Have had a buy to let portfolio with them, cost effective and good customer service Reviewed on: 10th July 2019

Latest lowest rating:

1

RACIST AND DISCRIMINATING this company and especially the customer service agent JOE no surname given are racist and discriminating and need to be avoided at all costs!! Reviewed on: 8th September 2018

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About this product

Bedford Insurance is an insurance broker who offer car, home, bike, and van insurance via their panel of brokers. If you're deciding if Bedford Insurance is right for you, read our reviews first to help you get a better feel for what the company is like. Already using Bedford Insurance for one or more of your policies? Post a quick review to Smart Money People and your review will help others find the best insurance brokers on the market.

Bedford Insurance Broker Services reviews (1179)

Review of the Bedford Insurance, Broker Services:

took £144 deposit no cover in return

My insurance was cancelled after one of their call handlers had a hissy fit Ok thankyou for the update i didnt know i had insurance because ive not received any confirmation i am now complaining to the ombudsman and will leave back feedback on your websites this is my complaint to start against your company. I bought insurance at 12.30 7/01/2018 £144 deposit ive received only the receipt on the morning. contact mid all day to check insurance Said "no insurance all day. I ring this morning and a rude person gave me abuse started shouting at me and then cancelled my insurance of which i have now received a 2nd email saying your insurance is cancelled i wish this to be treated as a complaint.... Also to add I have emailed your company no response, i have sent messages via facebook no response, I have phoned 3 times no help.i have responded to your request on here and guess what nothing ... are you just keeping my £144 ? cause the only response ive received is on here ....im sure its not difficult to find the emails for the share holders and start emailing them directly...... take my money not one email regarding my vehicle being issured i contact m.i.d and shows no insurance .... and for your record ive also complained to the brokers too about you see what Wednesday brings. Wednesday brought zero responses. Reviewed on: 10th January 2018

Reply from Bedford Insurance Dear Mr Thompson, We have seen your complaint across multiple review platforms and it has been passed over to the New Business Manager. The issue is being investigated and we will be in contact shortly. Unfortunately this is taking longer that usual as all individual complaints must be documented as well as the duplicated and updated versions. Kind regards, Bedford Insurance. Response date: 12th January 2018

All good

Have had a buy to let portfolio with them, cost effective and good customer service Reviewed on: 10th July 2019

Iordache Peteica

These people are real professionals. Hats off! Reviewed on: 20th November 2018

RACIST AND DISCRIMINATING

this company and especially the customer service agent JOE no surname given are racist and discriminating and need to be avoided at all costs!! Reviewed on: 8th September 2018

Reply from Bedford Insurance Dear Ms. Allen, We apologise for any confusion, as you are aware we have referred your case to the underwriters who have now provided us with a quote that you are happy with. We will await your no claims bonus, if you have any other queries in the meantime, please get in touch. Kind regards, Bedford Insurance. Response date: 10th September 2018

Great service

You can always speak to a 'real' person when you call and they are always pleasant and helpful. Reviewed on: 5th September 2018

Great customer service

Whenever you ring Bedfordshire you can always speak to a 'real' person who you can understand. They always seem to be able to put your mind at rest and are always pleasant and helpful. Reviewed on: 5th September 2018

Good insurance

It's been quick and easy and friendly people Reviewed on: 5th September 2018

Neat easy to use website

House insurance set up with no problems and at a much better price than my renewal quote from elsewhere Reviewed on: 17th August 2018

Sooo easy

And best price.Look forward to review of home insurance next year Reviewed on: 15th August 2018

get the experts

Always ready to help in any matter Reviewed on: 14th August 2018

VALUE FOR MONEY

Friendly ,organised , reasonably priced and easy to deal with Reviewed on: 14th August 2018

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