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Brightside Reviews

Ratings based on 1377 reviews Last review 20 hours ago
4.59 / 5Amazing overall rating

Brightside reviews at Smart Money People can help you to find out more about life as a Brightside policy holder. Read and write your Brightside reviews today, and together we can help increase trust and transparency in financial services.

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4 179
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Your Brightside Reviews (1377)

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17th January 2020

They charged me twice for cancelling.

They charged me twice for...

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They charged me twice for cancelling.

When I cancelled my policy I found out that Brightside wanted to charge me £60 and the insurer also wanted to charge me £60.

This is a scam.

I filed a complaint with Brightside at which time I was told I would have a response within seven days. No response but they have taken the money, £120.

Do not use this broker, they are a con.

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4th January 2020

I would give them 0 stars if I could!

I would give them 0 stars if I...

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I would give them 0 stars if I could!
I NEVER write reviews but I felt the need to share this. Let’s list the problems shall we...
When I changed my vehicle using their online service, they decided to also change the overnight location of the car without me telling them to do so, almost invalidating my insurance policy and preventing me from claiming when I needed to.
Never sent me copies of my policy handbook - so when I had to claim and the Underwriters tried to impose a ridiculous term I had never been told about they shifted the blame saying it was in my handbook... which I had never been given!
Ignored the complaint I raised regarding the above issue, I’m still yet to get a response so have logged it with FOS.
Charged me MORE than what was owed on the policy after my car was written off.
Took a payment unlawfully from my husbands card when we had explicitly told them they did not have our permission to do so.
Continue to ignore all and any communication made with them to resolve the issues.

Do yourself a favour and don’t insure with them. A friend of mine has had almost identical issues. They simply don’t give a f...

The mildly cheaper premiums are not worth the hassle.

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8th November 2019

Woe betide if someone writes your car off

Woe betide if someone writes your car off, as has recently happened to me. They have charged me an exit insurance fee of £107.48. I didn't ask for my car to be hit. When I pointed this out they became robots "Read the Terms and Conditions". I won't be ...

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Woe betide if someone writes your car off, as has recently happened to me. They have charged me an exit insurance fee of £107.48. I didn't ask for my car to be hit. When I pointed this out they became robots "Read the Terms and Conditions". I won't be going back there when I find a new car. Rip off merchants.

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13th September 2019

20 minute standard wait time to get though on telephone

The long wait times to be connected to a customer service agent is the worst I’ve ever experienced. 20 minutes to get through and even then if you’ve got the wrong department another 10-15 minutes for someone to pick up the transferred call. ...

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The long wait times to be connected to a customer service agent is the worst I’ve ever experienced. 20 minutes to get through and even then if you’ve got the wrong department another 10-15 minutes for someone to pick up the transferred call.
Poor advice given when I phoned to check if I’d filled in the online comparison quote properly - as a result it cost me an additional premium to change and, of which they didn’t identify £35 was for admin fees!

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