Brightside Reviews

Never received documents online, no one answers phone, impossible to set up website account.

Policy was a far price and RAC cover was excellent. Polite emails, but no phone calls answered ( gave up after 15 minutes of repetitive music) And I don’t seem to have any emailed documents. Really wished I had requested paper copies through the post.

Policy was a far price and RAC cover was excellent.
Polite emails, but no phone calls answered ( gave up after 15 minutes of repetitive music)
And I don’t seem to have any emailed documents. Really wished I had requested paper copies through the post.

jaykayLevel 1

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Brightside is the Rightside

very good company at affordable prices and being a loyal person as long as they keep their prices competitive I will stay away from the Dark Side and stay on the Brightside!

David NicholsonLevel 1

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Good all round for insurance. Good customer service and calls answered promptly.

Great deals. Services. Friendly staff

Marie Level 1

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Expensive

Far too expensive when I changed cars had to stay with them thou as couldn't afford to cancel ...

SarahobdonLevel 1

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Monthly payment reduced

My monthly payment was £125 as i had an open case when i took the insurance. When i was found not at fault, i had my no claims discount back and Brightside reduced my premium to £112. Thanks

NaeemLevel 1

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Over double the price of other insurer's

We had been with brightside/ecar for 7 years as they were always really competitive with their renewal price. This year their renewal quote was over double that of other insurer's so we went with another insurance company. They were brilliant when...

We had been with brightside/ecar for 7 years as they were always really competitive with their renewal price. This year their renewal quote was over double that of other insurer's so we went with another insurance company. They were brilliant when they were ecar but since changing to brightside they have been awful.

Cb09Level 1

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Excellent

It's the first time I used Brightside really helpful, when I 'phoned to enquire about something, very good telephone manner

Patrick Cullen Level 1

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Value for money and no fuss

Felt it was an insurance company formed for the needs of the people

Kingston GurureLevel 1

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Very bad

Had insurance with brightside since August 2017. On friday ask for a quote for a potential new car and realized they canceled my insurance without me...

Had insurance with brightside since August 2017. On friday ask for a quote for a potential new car and realized they canceled my insurance without me asking.
If police stopped me that would be a very expensive mistake on their part.
Avoid this company at all costs.
Asked what can I do know and been told I have to pay £ 175.00 because off their mistake.
Go straight to the
Financial Ombudsman services.
Very poor customer services.

Andre Level 1

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Great Value and Service

I searched for the best value I could find and in the end saved around a third on my renewal, a couple of days after taking out the policy I received a phone call thanking me for my business and to make sure my policy met my needs. I was told the...

I searched for the best value I could find and in the end saved around a third on my renewal, a couple of days after taking out the policy I received a phone call thanking me for my business and to make sure my policy met my needs. I was told the exact day payment would be taken from my bank and where all my documents could be downloaded from. I never received service like this from my previous ensurer

BrettLevel 1

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Appalling

One Insurance Solution is part of Brightside. They let me down badly to the cost of approximately £1500 by claiming I was not covered. It turns out I was covered but now they are disputing they are liable for the recovery etc costs because of their ...

One Insurance Solution is part of Brightside. They let me down badly to the cost of approximately £1500 by claiming I was not covered. It turns out I was covered but now they are disputing they are liable for the recovery etc costs because of their telephone voice recordings not being clear. The investigation continues after about a month. I would not recommend Brightside as a consequence.

NicholasLevel 1

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Read the Terms and conditions

I never received notification of an "Auto renewal" But managed to cancel the policy within 3 days . Brightside still charged me over £70. When I refused to pay they passed the alleged debt to a collection agency within 14 ...

I never received notification of an "Auto renewal" But managed to cancel the policy within 3 days . Brightside still charged me over £70. When I refused to pay they passed the alleged debt to a collection agency within 14 days!
I phoned to explain that I had 4 valid reasons as to why I was in the right and was told very rudely that I should have read their T&c's.

Michael BlaikieLevel 1

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Be careful be very careful.

Brightside once called eCars, had bad publicity published in the Sun when called eCars check the papers archives, also once disclosed on Rip Off Britain and then changed their name to Brightside, ignore the reviews that have been sent in by people...

Brightside once called eCars, had bad publicity published in the Sun when called eCars check the papers archives, also once disclosed on Rip Off Britain and then changed their name to Brightside, ignore the reviews that have been sent in by people who have just taken out insurance, take notice of the ones that for whatever reason have further dealings with them they are the people to listen to, you will have a better chance of talking to the pope than speaking to someone on the phone, I’m giving you this advice free because they ripped me off ignore it at your peril.
Honest Dave.

Honest DaveLevel 1

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If could rate 0 I would!

Shocking bad service from the start...far too much to list here.. Legal action to follow. Excuse after excuse. DO NO USE THESE COWBOYS!!

Andrew parsonsLevel 1

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you are a exelent company your custermer service is exelent

i had no problems at all changing over from one car to my new car

Gareth HarriesLevel 1

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very helpful, fast, informative and good value

i just found everything easy and helpful to me and got all the information i need just how i want it and at the best price.

Justin BarlowLevel 1

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Quick Service. no Hassle.

We received a good Competitive Quote and the website we used was easy, It was fair and hassle free, and a phone call l received welcoming me after l joined was a personal touch,

Marjorie FletcherLevel 1

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Insurance review

Very easy communication and paperwork handling. Easy to insure vehicle - one point worth noting with rac insurance add on - only a 10 mile road side collection and drop off if lock in wheel nut isn't in car. Better off getting recovery privately and...

Very easy communication and paperwork handling. Easy to insure vehicle - one point worth noting with rac insurance add on - only a 10 mile road side collection and drop off if lock in wheel nut isn't in car. Better off getting recovery privately and reading the pros and cons through them. Otherwise great insurance

Katherine skedgell Level 1

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Great services

Friendly,helpful and overall really good service. Made getting insured non stressful! Thanks.

KatieLevel 1

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Great services

Friendly,helpful and overall really good service. Made getting insured non stressful! Thanks.

KatieLevel 1

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