Brightside Reviews

They charged me twice for cancelling.

They charged me twice for...

They charged me twice for cancelling.

When I cancelled my policy I found out that Brightside wanted to charge me £60 and the insurer also wanted to charge me £60.

This is a scam.

I filed a complaint with Brightside at which time I was told I would have a response within seven days. No response but they have taken the money, £120.

Do not use this broker, they are a con.

ALevel 1

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I would give them 0 stars if I could!

I would give them 0 stars if I...

I would give them 0 stars if I could!
I NEVER write reviews but I felt the need to share this. Let’s list the problems shall we...
When I changed my vehicle using their online service, they decided to also change the overnight location of the car without me telling them to do so, almost invalidating my insurance policy and preventing me from claiming when I needed to.
Never sent me copies of my policy handbook - so when I had to claim and the Underwriters tried to impose a ridiculous term I had never been told about they shifted the blame saying it was in my handbook... which I had never been given!
Ignored the complaint I raised regarding the above issue, I’m still yet to get a response so have logged it with FOS.
Charged me MORE than what was owed on the policy after my car was written off.
Took a payment unlawfully from my husbands card when we had explicitly told them they did not have our permission to do so.
Continue to ignore all and any communication made with them to resolve the issues.

Do yourself a favour and don’t insure with them. A friend of mine has had almost identical issues. They simply don’t give a f...

The mildly cheaper premiums are not worth the hassle.

Emily GregoryLevel 1

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Woe betide if someone writes your car off

Woe betide if someone writes your car off, as has recently happened to me. They have charged me an exit insurance fee of £107.48. I didn't ask for my car to be hit. When I pointed this out they became robots "Read the Terms and Conditions". I won't be ...

Woe betide if someone writes your car off, as has recently happened to me. They have charged me an exit insurance fee of £107.48. I didn't ask for my car to be hit. When I pointed this out they became robots "Read the Terms and Conditions". I won't be going back there when I find a new car. Rip off merchants.

GeoffLevel 1

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Disgusting money grabbing company

If your a day late paying the payment doubles absolutely disgusting. Try and pay online can't seem to do it terrible company.

A Bambridge Level 1

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good service

It was very easy and simple,was very friendly and totally.

Iveta DzalbaLevel 1

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Excellent service

Excellent services and good communication skills

Zwelithini NkomoLevel 1

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Top off renewal quote

Increased renewal premium 3 fold. Went elsewhere for a quarter of their price. Seems there strategy is to loose lots of customers in second year but make money from the few that remain. These cowboys won’t be around for long.

PhilLevel 1

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Good, reasonably priced policy.

This truly brings a bright side to the car insurance world. Reasonable prices, good customer service, online documents and help available. Would definitely recommend to other car owners.

MikeLevel 1

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Reasonable prices, good customer service, online documents available

Reasonable insurance prices, good customer service, online documents available, email updates. Surely can recommend to every vehicle owner.

MikeLevel 1

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Great car insurance

Anything I’ve had problems with they have sorted it with an instant phone call very helpful and recommend if your looking for great car insurance this is the place .

Adam gerrardLevel 1

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Car insurens

Amazing comunication good price best offert

Petre Level 1

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Quick and easy

Cheap and easy to purchase an insurance policy, no hidden fees.

HelenaLevel 1

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Quick and easy

Very quick and easy to arrange online insurance. Recommend.

ajlibLevel 1

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Cheap car insurance

It's one of the cheapest and higher rated car insurance companies. I never had any claims in my life, so I can't tell how are they dealing with it. But so far so good.

MartaLevel 1

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Cheap car insurance

It's one of the cheapest and higher rated car insurance companies. I never had any claims in my life, so I can't tell how are they dealing with claims. But so far so good.

MartaLevel 1

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Competitive price

Thought my quote was a good price for the cover I need. Also the website is easy to use.

MrLevel 1

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Excellent customer service

My switch to Brightside was hassle free and the quote was much more competitive than my previous insurer.

Rob Level 1

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Easy

Been driving a long time but never had my own insurance and and Brightside made taking my insurance out very easy and fare

Maxine howmanLevel 1

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20 minute standard wait time to get though on telephone

The long wait times to be connected to a customer service agent is the worst I’ve ever experienced. 20 minutes to get through and even then if you’ve got the wrong department another 10-15 minutes for someone to pick up the transferred call. ...

The long wait times to be connected to a customer service agent is the worst I’ve ever experienced. 20 minutes to get through and even then if you’ve got the wrong department another 10-15 minutes for someone to pick up the transferred call.
Poor advice given when I phoned to check if I’d filled in the online comparison quote properly - as a result it cost me an additional premium to change and, of which they didn’t identify £35 was for admin fees!

Mrs SLevel 1

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Best value I could find

Easy to set-up online but wasn’t clear that taking the monthly payment option meant setting up a credit agreement with a third party

RichardLevel 1

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