Help us to find the best credit providers & you could win £1000!
Help us to find the best credit providers & you could win £1000! Vote in the Consumer Credit Awards
Vote in the Consumer Credit Awards

Brightside Reviews

Ratings based on 50 reviews Last review 18 hours ago
2.98 / 5Good overall rating

Brightside reviews at Smart Money People can help you to find out more about life as a Brightside policy holder. Read and write your Brightside reviews today, and together we can help increase trust and transparency in financial services.

5 18
4 8
3 1
2 1
1 22

Your Brightside Reviews (50)

Write a review
27th May 2017

cheap,but not all good.

i took up my new insurance with brightside after a very shady service from goskippy.com,however, i was not prepaired for the constant hassle with text messages and threats of cancellation because i had not sent conformation of my NCB and photos of my...

Read more

i took up my new insurance with brightside after a very shady service from goskippy.com,however, i was not prepaired for the constant hassle with text messages and threats of cancellation because i had not sent conformation of my NCB and photos of my licence,even though i had sent it to them 4 times!!! they had also stated that i never declared an accident on my application witch was false and also that my NCB was not 5yrs but only 4,even though it was in actual fact 4yrs and 10 months, im not actually sure how insurance companys operate in that respect but my previous insurer did not hold the claim against me as it was the first claim i had made and also that my NCB was protected at the time, not happy with the constant text msg and the fact that the email address that was given as a way to reply did not actually exsist, i had to find a suitable email address myself to reply to them.

Write a review
11th May 2017

Excellent service!

I have been a longtime customer of another company for many years, as an older man, I wasn't very clued up on the many different insurance companies out there! My original insurance company was charging more and more, and after an absolutely...

Read more

I have been a longtime customer of another company for many years, as an older man, I wasn't very clued up on the many different insurance companies out there! My original insurance company was charging more and more, and after an absolutely ridiculous quote for my newer model car, I competed an online search to find, I could get an exact same deal for £900 less!!! I was a customer previously for 20 years!!! Immediately my phone started ringing, I answered to be greeted by a very nice person from Brightside! Within a few minutes I was insured! With exactly the same insurance and as I said previously, for £900 less! I received an email in minutes with all my documents, and 2 days later a copy through the post! All staff I've felt with have all been extremely helpful and friendly, I've received a very professional and efficient service and would absolutely recommend Brightside insurance company to everybody, and have done!

Write a review
9th May 2017

Operations should talk to Marketing.

I was very satisfied with the way the Brightside agent handled my renewal on the telephone. Although it was in his brief to sell more product he didn't become 'pushy' when I decided whether or not to enhance my policy with additional benefits. My...

Read more

I was very satisfied with the way the Brightside agent handled my renewal on the telephone. Although it was in his brief to sell more product he didn't become 'pushy' when I decided whether or not to enhance my policy with additional benefits. My only complaint is that since renewing my insurance, I have had about three emails and two paper mail reminders that it is time to renew and giving me quotes - it looks like the Marketing team have not been made aware that the deed is already done.

Write a review
5th May 2017

Saved money by renewing my car insurance with Brightside but did not get no claims protection which was clearly advertised on comparethemarket.com that it was included.

Overall I found the website easy to navigate and was pleased I saved money by renewing my car insurance with Brightside. However i felt somewhat mislead and a little cheated by your quote on Comparethemarket. com that clearly stated No Claims...

Read more

Overall I found the website easy to navigate and was pleased I saved money by renewing my car insurance with Brightside. However i felt somewhat mislead and a little cheated by your quote on Comparethemarket. com that clearly stated No Claims Protection was Encluded but actually it was not! Brightside, please check the details for my quote and correct the details of what is included with the policy. Not receiving the No Claims Protection has soured my experience and it puts a question mark on trust

Reply from Brightside
Good Afternoon Tim, Thank you for taking the time to provide us with feedback, it is greatly appreciated. I am sorry to hear of the circumstances relating to your policy and can see you have recently been in touch with our Customer Service Team who are currently looking into this issue for you. As soon as we have a response from Compare The Market regarding the quote you made online we will be in touch. Kind Regards, Emily
Write a review
29th April 2017

Excellent Car Insurers

Brightside Insurers are a most excellent and extremely competitive insurers. They came out the best to insure my car...

Read more

Brightside Insurers are a most excellent and extremely competitive insurers. They came out the best to insure my car from
a search of hundreds of online companies who didn't change the quote like the majority of companies do when I called them to confirm and go through my online quote. The team seem highly experienced and like most companies I didn't feel pressured to buy the extra add-ons.
This company makes me feel
Confident.
Eve Caro Wing, Teacher, London

Write a review
28th April 2017

Way too pushy on aftersales for extra services

On the day my insurance policy renewed I received a phone call from Brightside Addons. The man started trying to sell me legal cover straight away. I stated I was at work and too busy to talk and asked for a call back at 2pm the following day. I was...

Read more

On the day my insurance policy renewed I received a phone call from Brightside Addons. The man started trying to sell me legal cover straight away. I stated I was at work and too busy to talk and asked for a call back at 2pm the following day. I was busy at work the following day but was called by Brightside multiple times that day and the day following that one also. Very pushy to call multiple times on a daily basis. I would have entertained a conversation but decided against discussing after that level of pushy behaviour.

Reply from Brightside
Good Afternoon Ash, Thank you for taking the time to provide us with feedback, it is greatly appreciated. I am sorry that you felt the Agent was pushy, this is not the level of service we expect our customers to receive. I can confirm that this has been fed back to the Agent and the relevant team as a training issue. We do value your comments and will bare this in mind going forward. Kind Regards, Emily