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12th April 2019
Use this number
Their usual customer service number is useless To speak to Customer Relations call 01454 636940, they picked up straight away when I called. Staff were actually quite helpful.
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10th April 2019
I have been scammed
I purchased a vehicle and used a well known price comparison website. Found Brighside and was happy with the quote. When i attempted to purchase the insurance, at the point of payment i received an error. "Please try...
Read more I purchased a vehicle and used a well known price comparison website. Found Brighside and was happy with the quote. When i attempted to purchase the insurance, at the point of payment i received an error. "Please try later".
I gave it 2 hours for document to be sent, i received my login information that didn't work. Stuck in the middle of nowhere i was forced to buy insurance from elsewhere, i just didn't know if i was insured and i couldn't call them because they were closed over the weekend. The following monday i tried ot call them for hours on end and nobody answered. I tried again the next day over and over. In the end i ended up contacting close brother finance and cancelling with them (as i had received the esigner document but still no cover). Having checked online if the vehicle was insured, it wasn't. I emailed all of this to them and eventuality somebody replied. They want £78 from to to cancel a policy that went wrong during setup. Disgusting. They took the deposit too of £63. Their phone lines are premium rate too. Stay away from these people and be careful when using price comparison websites.
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6th April 2019
Completely a waste of time
My experience with Brightside has thrown my anxiety through the roof, it should have been easy but Brightside required headed paper of NO CLAIMS PROOF even when it was sent by a company that had forwarded my no claims proof, they declined to accept...
Read more My experience with Brightside has thrown my anxiety through the roof, it should have been easy but Brightside required headed paper of NO CLAIMS PROOF even when it was sent by a company that had forwarded my no claims proof, they declined to accept it!! The insurance company is a legally registered British Car insurance company but Brightside gave me 7 days to prove that I was not a criminal trying to defraud them!! I sent the original email from my last insurance company but because of their abysmal email replying I was left in 'no man's land' to confirm my no claims to them...
My original insurers do not insure for private leasing so I had to look elsewhere.
Adding to this and the fact that I had to act on their threat of cancellation of my policy, I have successfully gained another insurer for the same price without having to give them proof of my licence from the DVLA and my ability to drive plus the protected No claims I have had, this insurer has asked no questions and has already given me a policy.
Through Brightsides inability to accept an honest approach I am now in debt having paid for two insurance policies.
DO NOT HAVE ANYTHING TO DO WITH THIS COMPANY AS THEY WILL CAUSE YOU PROBLEMS IN THE FUTURE!!
I was worried that through their stance on receiving a headed letter that if I ever had the misfortune to require a claim from them I would have to go through the same timewasting proceedures..
Leave them alone.....
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23rd November 2018
Terrible - confusing
They keep requesting information for the underwriter, which I provide. I then get repeated letters cancelling my insurance in 7 days. I ring them up; they answer after about 20 minutes. They say I can ignore these letters, as the underwriter is still...
Read moreThey keep requesting information for the underwriter, which I provide. I then get repeated letters cancelling my insurance in 7 days. I ring them up; they answer after about 20 minutes. They say I can ignore these letters, as the underwriter is still considering it. I have repeatedly sent them what they asked for, and then have received another cancellation notice. I have rung them about 6 times, as each time they ask for different information. They are absolutely appalling - stay well clear.
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12th October 2018
APPALLING SERVICE. IN FACT NO SERVICE.
It is a con. They use a premium phone number and leave you hanging on in order to enhance income. Tried for 2 days to get them to answer. e.mailing did not help as they did not reply. Never again. A victim.
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11th October 2018
Unwilling to communicate until they have extorted their clients
I have now sent required information (Proof of No Claims) to 7 different e-mail addresses all of which retrun undelivered; their 'online service system' doesn't even accept my e-mail address never mind try to login; And I've spent 6 days calling their...
Read more I have now sent required information (Proof of No Claims) to 7 different e-mail addresses all of which retrun undelivered; their 'online service system' doesn't even accept my e-mail address never mind try to login; And I've spent 6 days calling their premium rate telpehone numbers to listen to 'on-hold music' for 10 minutes each time before I give up.
This is not SERVICE - it is EXTORTION.
Had I chosen a better and more expensive supplier I would still have paid less than I have paid between my premium and premium rate telephone calls to Brightside Insurance.
Quite positively the worst experience I have ever had with an insurance company.
I would urge anyone else who has had a similar experience to get in touch with me as I am now considering legal action for breach of contract. These monkeys are failing to provide adequate service or avenues to allow clients to communicate with them which is unacceptable.
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25th September 2018
Don't use them -
You cannot get hold of them, if you ring, you get transferred around 5 different departments and no-one can help. They do not answer emails. They completely ripped my off - would not touch them with a barge pole. My previous insurance company sent...
Read more You cannot get hold of them, if you ring, you get transferred around 5 different departments and no-one can help. They do not answer emails. They completely ripped my off - would not touch them with a barge pole. My previous insurance company sent me a letter confirming 9 years no claims bonus, Brightside would not accept it. Kept informing me by no-reply email that needed no claims certificate, we kept up-loading details and the DVLA licence, but still got emails saying would cancel policy if not received. You couldn't speak to anyone, they would not deal with all the emails I sent, and in the end I cancelled the policy and went back to previous insurance company. After more emails and phone calls, Brightside said they would not refund my money as there was a fee of £68.00 just to change policy + fees for cancellation. DO NOT TOUCH THIS COMPANY
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11th September 2018
Tried there luck to rip me off even after NCB!!
After a no claim year, they decided to charged me more for the second year. It really gets under my skin when companies try to rip you off but not only by £100 but by £400-600!! Called to complain and they couldn’t bring the price down. Advise against ...
Read moreAfter a no claim year, they decided to charged me more for the second year. It really gets under my skin when companies try to rip you off but not only by £100 but by £400-600!! Called to complain and they couldn’t bring the price down. Advise against them. There is a lot cheaper insurance out there! Disappointed!!
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29th August 2018
Confusing, contradictory, unhelpful
Frustrating, irritating and dilatory. The no reply e mail system combined with a ten minute wait on the phone still unanswered with no feed back sums up a rubbish service.
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20th August 2018
Unprofessional
Three months after renewing my policy for a year with Brightside, I received a letter from the Motor Insurers' Bureau, informing me that my motorbike was not insured. I checked the database. It turned out that both of the motorcycles on that policy...
Read more Three months after renewing my policy for a year with Brightside, I received a letter from the Motor Insurers' Bureau, informing me that my motorbike was not insured. I checked the database. It turned out that both of the motorcycles on that policy were shown as not insured.
After a total of 30 minutes spent waiting on the telephone, I spoke to someone who did not apologise, gave no explanation, but promised to correct the error. He gave me only his first name and no reference number.
It now turns out that nothing has happened and that I cannot pay my road tax.
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13th August 2018
Good people to deal with
Good pricing, low on jargon with clear documentation and a simple admin process take the sting out of the annual renewal.
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6th August 2018
Stay away from the Darkside...
Shockingly dishonest and potentially fraudulent company. I am currently in the process of making a compliant to the Financial Ombudsman about their practices. I accepted a motorcycle quote from them of 365 GBP for 12 months for 3rd party liability...
Read more Shockingly dishonest and potentially fraudulent company. I am currently in the process of making a compliant to the Financial Ombudsman about their practices. I accepted a motorcycle quote from them of 365 GBP for 12 months for 3rd party liability insurance and some of their add-ons. I answered their questionaire honestly.
Only after I paid, the paperwork stated the no-claims was supposed to be in the last two years. I told them immediately that my last insurance policy was 2 years and 2 months ago. They waited until after the 14 day cooling off period to inform me they are raising the rate by 119 GBP since my last insurance policy was just over 2 years old. I looked around and realized there were a lot more competitive quotes than that. I cancelled less then 14 days after I recieved the notice of increase. After ignoring the request for cancellation for 7 days, they inform me that they are charging me over 200 GBP for an insurance policy that lasted less than one month when the orginal 12 month policy that was quoted at 365 GBP (484 when they raised it)! Darkside claims that I have to pay the full 12 months additional add-ons, which was not the way they representated them at all at purchase.
--> Stay away: Darkside may seem like a good deal from the initial quote, but just wait....
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20th July 2018
Comment
I have try to cover my car had a talk someone in cover departmant she was really really had a talk to me very snop and spoilly. I tald her pls give someone else that you Really frustrated me. Then she transfered me others but could not goes true. And...
Read more I have try to cover my car had a talk someone in cover departmant she was really really had a talk to me very snop and spoilly. I tald her pls give someone else that you Really frustrated me. Then she transfered me others but could not goes true. And ı call second time so far now but can not reach anymore. I beileve she banned my phone call
Also waiting time wasting Money and time.
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17th July 2018
Cancelled before insurance started
I had a problem logging to view documents. When called them to inquire got connected to their Italian branch.
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8th June 2018
Impossible to contact
There is no way to cancel a policy online. I waited for an hour in their holding system. Just don't use.
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15th May 2018
Never received documents online, no one answers phone, impossible to set up website account.
Policy was a far price and RAC cover was excellent. Polite emails, but no phone calls answered ( gave up after 15 minutes of repetitive music) And I don’t seem to have any emailed documents. Really wished I had requested paper copies through the post.
Read more Policy was a far price and RAC cover was excellent.
Polite emails, but no phone calls answered ( gave up after 15 minutes of repetitive music)
And I don’t seem to have any emailed documents. Really wished I had requested paper copies through the post.
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10th April 2018
Brightside is the Rightside
very good company at affordable prices and being a loyal person as long as they keep their prices competitive I will stay away from the Dark Side and stay on the Brightside!
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8th April 2018
Good all round for insurance. Good customer service and calls answered promptly.
Great deals. Services. Friendly staff
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26th March 2018
Expensive
Far too expensive when I changed cars had to stay with them thou as couldn't afford to cancel ...
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25th March 2018
Monthly payment reduced
My monthly payment was £125 as i had an open case when i took the insurance. When i was found not at fault, i had my no claims discount back and Brightside reduced my premium to £112. Thanks
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