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Brightside Reviews

Ratings based on 663 reviews Last review 2 weeks ago
4.50 / 5Amazing overall rating

Brightside reviews at Smart Money People can help you to find out more about life as a Brightside policy holder. Read and write your Brightside reviews today, and together we can help increase trust and transparency in financial services.

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Your Brightside Reviews (663)

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3rd January 2018

Great Value and Service

I searched for the best value I could find and in the end saved around a third on my renewal, a couple of days after taking out the policy I received a phone call thanking me for my business and to make sure my policy met my needs. I was told the...

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I searched for the best value I could find and in the end saved around a third on my renewal, a couple of days after taking out the policy I received a phone call thanking me for my business and to make sure my policy met my needs. I was told the exact day payment would be taken from my bank and where all my documents could be downloaded from. I never received service like this from my previous ensurer

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3rd December 2017

Appalling

One Insurance Solution is part of Brightside. They let me down badly to the cost of approximately £1500 by claiming I was not covered. It turns out I was covered but now they are disputing they are liable for the recovery etc costs because of their ...

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One Insurance Solution is part of Brightside. They let me down badly to the cost of approximately £1500 by claiming I was not covered. It turns out I was covered but now they are disputing they are liable for the recovery etc costs because of their telephone voice recordings not being clear. The investigation continues after about a month. I would not recommend Brightside as a consequence.

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28th November 2017

Read the Terms and conditions

I never received notification of an "Auto renewal" But managed to cancel the policy within 3 days . Brightside still charged me over £70. When I refused to pay they passed the alleged debt to a collection agency within 14 ...

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I never received notification of an "Auto renewal" But managed to cancel the policy within 3 days . Brightside still charged me over £70. When I refused to pay they passed the alleged debt to a collection agency within 14 days!
I phoned to explain that I had 4 valid reasons as to why I was in the right and was told very rudely that I should have read their T&c's.

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24th October 2017

Be careful be very careful.

Brightside once called eCars, had bad publicity published in the Sun when called eCars check the papers archives, also once disclosed on Rip Off Britain and then changed their name to Brightside, ignore the reviews that have been sent in by people...

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Brightside once called eCars, had bad publicity published in the Sun when called eCars check the papers archives, also once disclosed on Rip Off Britain and then changed their name to Brightside, ignore the reviews that have been sent in by people who have just taken out insurance, take notice of the ones that for whatever reason have further dealings with them they are the people to listen to, you will have a better chance of talking to the pope than speaking to someone on the phone, I’m giving you this advice free because they ripped me off ignore it at your peril.
Honest Dave.

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12th October 2017

Insurance review

Very easy communication and paperwork handling. Easy to insure vehicle - one point worth noting with rac insurance add on - only a 10 mile road side collection and drop off if lock in wheel nut isn't in car. Better off getting recovery privately and...

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Very easy communication and paperwork handling. Easy to insure vehicle - one point worth noting with rac insurance add on - only a 10 mile road side collection and drop off if lock in wheel nut isn't in car. Better off getting recovery privately and reading the pros and cons through them. Otherwise great insurance

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8th October 2017

Simple the best online insurance.

I have been with bright side for a few years now... they have always been the best price for my fully comp car insurance. I have done price comparisons when my policy was coming to an end, but bright side always gave a better one. Even when I have...

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I have been with bright side for a few years now... they have always been the best price for my fully comp car insurance. I have done price comparisons when my policy was coming to an end, but bright side always gave a better one. Even when I have changed address or cars.. I simply go online, change my details and it's done automatically. So simple.

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8th October 2017

So far not good

Found you in Go compare and called. That part...

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Found you in Go compare and called. That part ok
I then received text to say send in no claims bonus and driving licence.
Tried calling and calling and callin and calling and at that point then wanted to leave as could not get through to anyone. Eventually I did and was told I need to contact my previous company to get the no claims certificate.
I asked if BRIGHTSIDE could do this and they said they try.
I then called my previous company to be told that BRIGHTSIDE had called and confirmed my 9 years no claims, but in the meantime I have received a cancellation from BRIGHTSIDE so not sure if I have insurance or not. There needs to be a better system for this.
My first impressions are terrible I'm afraid

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