Brightside Reviews

Sneaky hidden extortionate fees, robotic staff.

Poor communication resulting in unexpected, unjustifiable fees. If you insure with this company they won't explain hidden fees/"admin" charges for alterations in policies and pass the buck between them and their underwriters who do not compromise and...

Poor communication resulting in unexpected, unjustifiable fees. If you insure with this company they won't explain hidden fees/"admin" charges for alterations in policies and pass the buck between them and their underwriters who do not compromise and try to squeeze every last penny the can out of you. Better service from admiral and better quotes from many other companies. "There is no bright side to insuring with brightside insurance". Cancelled policy and got a better deal elsewhere.

S.O

(0)

• Share on Twitter
• Share on Facebook
• Embed Review

Car Insurance

Had insurance with them but had to cancel due to being laid off work due to covid=19, they would not pause insurance, I had been with them 5 months and paid monthly but they cancelled my insurance and charged me £121, then took it from my bank with no ...

Had insurance with them but had to cancel due to being laid off work due to covid=19, they would not pause insurance, I had been with them 5 months and paid monthly but they cancelled my insurance and charged me £121, then took it from my bank with no notice.

David Farnish

(0)

• Share on Twitter
• Share on Facebook
• Embed Review

Avoid! Never ever again

Avoid! Don't waste your time and money. Very bad experience with them and would not recommend to anyone. My car been written off 4 months ago but they still keep charging me for nothing and they not allowing you to cancel the policy. They saying if...

Avoid! Don't waste your time and money. Very bad experience with them and would not recommend to anyone. My car been written off 4 months ago but they still keep charging me for nothing and they not allowing you to cancel the policy. They saying if you want to you have to pay full amount! Customer service is rubbish. They just dropped the phone and not worried to call back. Never ever again! Keep away from this company

Aurimas

(0)

• Share on Twitter
• Share on Facebook
• Embed Review

They charged me twice for cancelling.

They charged me twice for...

They charged me twice for cancelling.

When I cancelled my policy I found out that Brightside wanted to charge me £60 and the insurer also wanted to charge me £60.

This is a scam.

I filed a complaint with Brightside at which time I was told I would have a response within seven days. No response but they have taken the money, £120.

Do not use this broker, they are a con.

A

(0)

• Share on Twitter
• Share on Facebook
• Embed Review

I would give them 0 stars if I could!

I would give them 0 stars if I...

I would give them 0 stars if I could!
I NEVER write reviews but I felt the need to share this. Let’s list the problems shall we...
When I changed my vehicle using their online service, they decided to also change the overnight location of the car without me telling them to do so, almost invalidating my insurance policy and preventing me from claiming when I needed to.
Never sent me copies of my policy handbook - so when I had to claim and the Underwriters tried to impose a ridiculous term I had never been told about they shifted the blame saying it was in my handbook... which I had never been given!
Ignored the complaint I raised regarding the above issue, I’m still yet to get a response so have logged it with FOS.
Charged me MORE than what was owed on the policy after my car was written off.
Took a payment unlawfully from my husbands card when we had explicitly told them they did not have our permission to do so.
Continue to ignore all and any communication made with them to resolve the issues.

Do yourself a favour and don’t insure with them. A friend of mine has had almost identical issues. They simply don’t give a f...

The mildly cheaper premiums are not worth the hassle.

Emily Gregory

(0)

• Share on Twitter
• Share on Facebook
• Embed Review

Woe betide if someone writes your car off

Woe betide if someone writes your car off, as has recently happened to me. They have charged me an exit insurance fee of £107.48. I didn't ask for my car to be hit. When I pointed this out they became robots "Read the Terms and Conditions". I won't be ...

Woe betide if someone writes your car off, as has recently happened to me. They have charged me an exit insurance fee of £107.48. I didn't ask for my car to be hit. When I pointed this out they became robots "Read the Terms and Conditions". I won't be going back there when I find a new car. Rip off merchants.

Geoff

(0)

• Share on Twitter
• Share on Facebook
• Embed Review

Disgusting money grabbing company

If your a day late paying the payment doubles absolutely disgusting. Try and pay online can't seem to do it terrible company.

A Bambridge

(0)

• Share on Twitter
• Share on Facebook
• Embed Review

good service

It was very easy and simple,was very friendly and totally.

Iveta Dzalba

(0)

• Share on Twitter
• Share on Facebook
• Embed Review

Excellent service

Excellent services and good communication skills

Zwelithini Nkomo

(0)

• Share on Twitter
• Share on Facebook
• Embed Review

Top off renewal quote

Increased renewal premium 3 fold. Went elsewhere for a quarter of their price. Seems there strategy is to loose lots of customers in second year but make money from the few that remain. These cowboys won’t be around for long.

Phil

(0)

• Share on Twitter
• Share on Facebook
• Embed Review

Good, reasonably priced policy.

This truly brings a bright side to the car insurance world. Reasonable prices, good customer service, online documents and help available. Would definitely recommend to other car owners.

Mike

(0)

• Share on Twitter
• Share on Facebook
• Embed Review

Reasonable prices, good customer service, online documents available

Reasonable insurance prices, good customer service, online documents available, email updates. Surely can recommend to every vehicle owner.

Mike

(0)

• Share on Twitter
• Share on Facebook
• Embed Review

Great car insurance

Anything I’ve had problems with they have sorted it with an instant phone call very helpful and recommend if your looking for great car insurance this is the place .

Adam gerrard

(0)

• Share on Twitter
• Share on Facebook
• Embed Review

Car insurens

Amazing comunication good price best offert

Petre

(0)

• Share on Twitter
• Share on Facebook
• Embed Review

Quick and easy

Cheap and easy to purchase an insurance policy, no hidden fees.

Helena

(0)

• Share on Twitter
• Share on Facebook
• Embed Review

Quick and easy

Very quick and easy to arrange online insurance. Recommend.

ajlib

(0)

• Share on Twitter
• Share on Facebook
• Embed Review

Cheap car insurance

It's one of the cheapest and higher rated car insurance companies. I never had any claims in my life, so I can't tell how are they dealing with it. But so far so good.

Marta

(0)

• Share on Twitter
• Share on Facebook
• Embed Review

Cheap car insurance

It's one of the cheapest and higher rated car insurance companies. I never had any claims in my life, so I can't tell how are they dealing with claims. But so far so good.

Marta

(0)

• Share on Twitter
• Share on Facebook
• Embed Review

Competitive price

Thought my quote was a good price for the cover I need. Also the website is easy to use.

Mr

(0)

• Share on Twitter
• Share on Facebook
• Embed Review

Excellent customer service

My switch to Brightside was hassle free and the quote was much more competitive than my previous insurer.

Rob

(0)

• Share on Twitter
• Share on Facebook
• Embed Review