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Brightside Reviews

Ratings based on 677 reviews Last review 6 days ago
4.46 / 5Great overall rating

Brightside reviews at Smart Money People can help you to find out more about life as a Brightside policy holder. Read and write your Brightside reviews today, and together we can help increase trust and transparency in financial services.

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Your Brightside Reviews (677)

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6th August 2018

Stay away from the Darkside...

Shockingly dishonest and potentially fraudulent company. I am currently in the process of making a compliant to the Financial Ombudsman about their practices. I accepted a motorcycle quote from them of 365 GBP for 12 months for 3rd party liability...

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Shockingly dishonest and potentially fraudulent company. I am currently in the process of making a compliant to the Financial Ombudsman about their practices. I accepted a motorcycle quote from them of 365 GBP for 12 months for 3rd party liability insurance and some of their add-ons. I answered their questionaire honestly.

Only after I paid, the paperwork stated the no-claims was supposed to be in the last two years. I told them immediately that my last insurance policy was 2 years and 2 months ago. They waited until after the 14 day cooling off period to inform me they are raising the rate by 119 GBP since my last insurance policy was just over 2 years old. I looked around and realized there were a lot more competitive quotes than that. I cancelled less then 14 days after I recieved the notice of increase. After ignoring the request for cancellation for 7 days, they inform me that they are charging me over 200 GBP for an insurance policy that lasted less than one month when the orginal 12 month policy that was quoted at 365 GBP (484 when they raised it)! Darkside claims that I have to pay the full 12 months additional add-ons, which was not the way they representated them at all at purchase.

--> Stay away: Darkside may seem like a good deal from the initial quote, but just wait....

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20th July 2018

Comment

I have try to cover my car had a talk someone in cover departmant she was really really had a talk to me very snop and spoilly. I tald her pls give someone else that you Really frustrated me. Then she transfered me others but could not goes true. And...

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I have try to cover my car had a talk someone in cover departmant she was really really had a talk to me very snop and spoilly. I tald her pls give someone else that you Really frustrated me. Then she transfered me others but could not goes true. And ı call second time so far now but can not reach anymore. I beileve she banned my phone call
Also waiting time wasting Money and time.

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15th May 2018

Never received documents online, no one answers phone, impossible to set up website account.

Policy was a far price and RAC cover was excellent. Polite emails, but no phone calls answered ( gave up after 15 minutes of repetitive music) And I don’t seem to have any emailed documents. Really wished I had requested paper copies through the post.

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Policy was a far price and RAC cover was excellent.
Polite emails, but no phone calls answered ( gave up after 15 minutes of repetitive music)
And I don’t seem to have any emailed documents. Really wished I had requested paper copies through the post.

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21st March 2018

Over double the price of other insurer's

We had been with brightside/ecar for 7 years as they were always really competitive with their renewal price. This year their renewal quote was over double that of other insurer's so we went with another insurance company. They were brilliant when...

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We had been with brightside/ecar for 7 years as they were always really competitive with their renewal price. This year their renewal quote was over double that of other insurer's so we went with another insurance company. They were brilliant when they were ecar but since changing to brightside they have been awful.

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29th January 2018

Very bad

Had insurance with brightside since August 2017. On friday ask for a quote for a potential new car and realized they canceled my insurance without me...

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Had insurance with brightside since August 2017. On friday ask for a quote for a potential new car and realized they canceled my insurance without me asking.
If police stopped me that would be a very expensive mistake on their part.
Avoid this company at all costs.
Asked what can I do know and been told I have to pay £ 175.00 because off their mistake.
Go straight to the
Financial Ombudsman services.
Very poor customer services.

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3rd January 2018

Great Value and Service

I searched for the best value I could find and in the end saved around a third on my renewal, a couple of days after taking out the policy I received a phone call thanking me for my business and to make sure my policy met my needs. I was told the...

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I searched for the best value I could find and in the end saved around a third on my renewal, a couple of days after taking out the policy I received a phone call thanking me for my business and to make sure my policy met my needs. I was told the exact day payment would be taken from my bank and where all my documents could be downloaded from. I never received service like this from my previous ensurer

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3rd December 2017

Appalling

One Insurance Solution is part of Brightside. They let me down badly to the cost of approximately £1500 by claiming I was not covered. It turns out I was covered but now they are disputing they are liable for the recovery etc costs because of their ...

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One Insurance Solution is part of Brightside. They let me down badly to the cost of approximately £1500 by claiming I was not covered. It turns out I was covered but now they are disputing they are liable for the recovery etc costs because of their telephone voice recordings not being clear. The investigation continues after about a month. I would not recommend Brightside as a consequence.

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28th November 2017

Read the Terms and conditions

I never received notification of an "Auto renewal" But managed to cancel the policy within 3 days . Brightside still charged me over £70. When I refused to pay they passed the alleged debt to a collection agency within 14 ...

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I never received notification of an "Auto renewal" But managed to cancel the policy within 3 days . Brightside still charged me over £70. When I refused to pay they passed the alleged debt to a collection agency within 14 days!
I phoned to explain that I had 4 valid reasons as to why I was in the right and was told very rudely that I should have read their T&c's.

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24th October 2017

Be careful be very careful.

Brightside once called eCars, had bad publicity published in the Sun when called eCars check the papers archives, also once disclosed on Rip Off Britain and then changed their name to Brightside, ignore the reviews that have been sent in by people...

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Brightside once called eCars, had bad publicity published in the Sun when called eCars check the papers archives, also once disclosed on Rip Off Britain and then changed their name to Brightside, ignore the reviews that have been sent in by people who have just taken out insurance, take notice of the ones that for whatever reason have further dealings with them they are the people to listen to, you will have a better chance of talking to the pope than speaking to someone on the phone, I’m giving you this advice free because they ripped me off ignore it at your peril.
Honest Dave.

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