Do not use they're service for any circumstances... They write terms and policies in a manner unclear and then they charge you for commission if... Do not use they're service for any circumstances... They write terms and policies in a manner unclear and then they charge you for commission if you cancel insurance, and you don't get any refund back, absolute scammers and thiefs, you get only into trouble with them !!! Do not insure with them!!! Stay safe !!!!!! Read more Read less

They add premiums to your policy based on unfounded info. I then used the same info they said drove up the premium - the price... They add premiums to your policy based on unfounded info. I then used the same info they said drove up the premium - the price is within a few pounds. Awful service - wouldn't even recommend them to my worst enemy. I've wasted £100 calling these jokers from abroad and then a further £90 calling other companies to get a replacement policy in place. Avoid at all costs, I'd give them zero stars if I could - I've never dealth with a company that is so underhand in their approach. Good luck if you choose to use them. Read more Read less

3 emails, numerous phonecalls (to there customer service or lack of) and all I got was the chance to speak to them through a weblink,... 3 emails, numerous phonecalls (to there customer service or lack of) and all I got was the chance to speak to them through a weblink, they should be seriously looked at. Trying to rip people off, £162 they wanted for an exit fee, then I told them I'm within my 14 day cooling off period/credit consumer act then all of a sudden it was £1.65. I ended up screenshotting It, I never thought I'd be on a page like this but they are a disgrace Read more Read less

Actually disgusting. Accepted my policy, took my money, cancelled policy for 'unacceptable occupation ' (I'm a stay at home carer for my disabled son) I... Actually disgusting. Accepted my policy, took my money, cancelled policy for 'unacceptable occupation ' (I'm a stay at home carer for my disabled son) I rang up and asked them to explain, they said they can't tell me any more than what has already been said to me, which was nothing! So now, because I'm classed as having a policy cancelled, I'm red flagged from other insurers and have to pay much more for a new policy. How about don't accept me at all as soon as I've declared my occupation?! Absolutely abhorrent treatment of people Read more Read less

BE CAREFUL ADMIN FEE £35! Please do not get a car insurance! I took insurance under a year ago and oh my what I did... BE CAREFUL ADMIN FEE £35! Please do not get a car insurance! I took insurance under a year ago and oh my what I did not realise this company was about and thank God that my policy is ending soon. Story was that we moved house and my address changed. So as being a lawful citizen I went straight to Brightside to update my address. They advise that policy changes can be done on online account and be assured it cannot! They have no option to do changes on the account. Then I tried to message their online chat support and they cannot do address changes there and referred me to a number to call. Calling was an absolute nightmare. I was calling almost every day and call would take 30-50 mins for my patience to rin out. They have option to leave number for a call back but rest assured that never happens. I must have called 4 times with no luck in a week. This morning I have finally manged to get through to a different line to cancel renewal (as no way I am renewing with Brightside oh nooo!) that they sent over during the weekend and asked agent to put me through for address change. And this is how I managed to change my details. But wait, they charge £35 admin fee for address renewal!!! YES £35 to change address. Not like other normal companies that may refund you for moving to a safer area (like actually my partner did) but charging admin fee for just a change. As I complained on call that I did not manage to get through their calls and was very dissapointed with service this nice lady (she was actually really helpful so people that work there is not a problem) on call waived the fee. But OMG stay away from them as God forbid if you need to claim if they are such a nightmare to get hold off and charge admin fees! Read more Read less

Brightside , you trust this company at your peril they were originally called Ecars some years ago, they had to change to Brightside after so... Brightside , you trust this company at your peril they were originally called Ecars some years ago, they had to change to Brightside after so many bad reviews and a damaging story in The Sun news paper, a Leopard doesn't change it's spots. Read more Read less

What a company not all highway robbers wear masks, 6 months to go on my policy that I paid in full, so about £100 not... What a company not all highway robbers wear masks, 6 months to go on my policy that I paid in full, so about £100 not used and they still charge me £24 to cancel, and no refund of policy, this is a joke if I had not done the right thing and said nothing it would have just expired and cost nothing. Refuse to pay and they cancel anyway and put a black mark on insurance data base that you have had insurance canceled, Brightside and Churchill I will never be using your company again Read more Read less

Shocking service. Was told my car policy would automatically renew. Then get a text today saying they omitted to renew due to oversight with system.... Shocking service. Was told my car policy would automatically renew. Then get a text today saying they omitted to renew due to oversight with system. Asked me to call them to sort it out. So turns out I have been insured for a week , wouldn't have been covered had I been in accident and had the audacity to tell me they would offer a new policy but as the old one had lapsed - due to their fault remember - the new policy would increase by 25% . No apology and no offer for a reduction so went elsewhere Read more Read less

Unfortunately, I had to cancel my car insurance 6 months into my policy with Brightside due to having an unexpected seizure and not being able... Unfortunately, I had to cancel my car insurance 6 months into my policy with Brightside due to having an unexpected seizure and not being able to drive. I paid £341.42 outright for my insurance and they offered me a refund of £22 for the remaining 6 months of my policy. Absolute con men! Read more Read less