Brightside Car Insurance Reviews

Tried there luck to rip me off even after NCB!!

After a no claim year, they decided to charged me more for the second year. It really gets under my skin when companies try to rip you off but not only by £100 but by £400-600!! Called to complain and they couldn’t bring the price down. Advise against ...

After a no claim year, they decided to charged me more for the second year. It really gets under my skin when companies try to rip you off but not only by £100 but by £400-600!! Called to complain and they couldn’t bring the price down. Advise against them. There is a lot cheaper insurance out there! Disappointed!!

Michael HillLevel 1

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Confusing, contradictory, unhelpful

Frustrating, irritating and dilatory. The no reply e mail system combined with a ten minute wait on the phone still unanswered with no feed back sums up a rubbish service.

AdrianLevel 1

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Unprofessional

Three months after renewing my policy for a year with Brightside, I received a letter from the Motor Insurers' Bureau, informing me that my motorbike was not insured. I checked the database. It turned out that both of the motorcycles on that policy...

Three months after renewing my policy for a year with Brightside, I received a letter from the Motor Insurers' Bureau, informing me that my motorbike was not insured. I checked the database. It turned out that both of the motorcycles on that policy were shown as not insured.
After a total of 30 minutes spent waiting on the telephone, I spoke to someone who did not apologise, gave no explanation, but promised to correct the error. He gave me only his first name and no reference number.
It now turns out that nothing has happened and that I cannot pay my road tax.

BrightsideVictimLevel 1

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Good people to deal with

Good pricing, low on jargon with clear documentation and a simple admin process take the sting out of the annual renewal.

B AtkinsonLevel 1

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Stay away from the Darkside...

Shockingly dishonest and potentially fraudulent company. I am currently in the process of making a compliant to the Financial Ombudsman about their practices. I accepted a motorcycle quote from them of 365 GBP for 12 months for 3rd party liability...

Shockingly dishonest and potentially fraudulent company. I am currently in the process of making a compliant to the Financial Ombudsman about their practices. I accepted a motorcycle quote from them of 365 GBP for 12 months for 3rd party liability insurance and some of their add-ons. I answered their questionaire honestly.

Only after I paid, the paperwork stated the no-claims was supposed to be in the last two years. I told them immediately that my last insurance policy was 2 years and 2 months ago. They waited until after the 14 day cooling off period to inform me they are raising the rate by 119 GBP since my last insurance policy was just over 2 years old. I looked around and realized there were a lot more competitive quotes than that. I cancelled less then 14 days after I recieved the notice of increase. After ignoring the request for cancellation for 7 days, they inform me that they are charging me over 200 GBP for an insurance policy that lasted less than one month when the orginal 12 month policy that was quoted at 365 GBP (484 when they raised it)! Darkside claims that I have to pay the full 12 months additional add-ons, which was not the way they representated them at all at purchase.

--> Stay away: Darkside may seem like a good deal from the initial quote, but just wait....

BarryLevel 1

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Comment

I have try to cover my car had a talk someone in cover departmant she was really really had a talk to me very snop and spoilly. I tald her pls give someone else that you Really frustrated me. Then she transfered me others but could not goes true. And...

I have try to cover my car had a talk someone in cover departmant she was really really had a talk to me very snop and spoilly. I tald her pls give someone else that you Really frustrated me. Then she transfered me others but could not goes true. And ı call second time so far now but can not reach anymore. I beileve she banned my phone call
Also waiting time wasting Money and time.

SemihLevel 1

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Cancelled before insurance started

I had a problem logging to view documents. When called them to inquire got connected to their Italian branch.

monikaLevel 1

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Impossible to contact

There is no way to cancel a policy online. I waited for an hour in their holding system. Just don't use.

Paul LavenderLevel 1

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Never received documents online, no one answers phone, impossible to set up website account.

Policy was a far price and RAC cover was excellent. Polite emails, but no phone calls answered ( gave up after 15 minutes of repetitive music) And I don’t seem to have any emailed documents. Really wished I had requested paper copies through the post.

Policy was a far price and RAC cover was excellent.
Polite emails, but no phone calls answered ( gave up after 15 minutes of repetitive music)
And I don’t seem to have any emailed documents. Really wished I had requested paper copies through the post.

jaykayLevel 1

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Brightside is the Rightside

very good company at affordable prices and being a loyal person as long as they keep their prices competitive I will stay away from the Dark Side and stay on the Brightside!

David NicholsonLevel 1

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Good all round for insurance. Good customer service and calls answered promptly.

Great deals. Services. Friendly staff

Marie Level 1

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Expensive

Far too expensive when I changed cars had to stay with them thou as couldn't afford to cancel ...

SarahobdonLevel 1

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Monthly payment reduced

My monthly payment was £125 as i had an open case when i took the insurance. When i was found not at fault, i had my no claims discount back and Brightside reduced my premium to £112. Thanks

NaeemLevel 1

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Over double the price of other insurer's

We had been with brightside/ecar for 7 years as they were always really competitive with their renewal price. This year their renewal quote was over double that of other insurer's so we went with another insurance company. They were brilliant when...

We had been with brightside/ecar for 7 years as they were always really competitive with their renewal price. This year their renewal quote was over double that of other insurer's so we went with another insurance company. They were brilliant when they were ecar but since changing to brightside they have been awful.

Cb09Level 1

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Excellent

It's the first time I used Brightside really helpful, when I 'phoned to enquire about something, very good telephone manner

Patrick Cullen Level 1

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Value for money and no fuss

Felt it was an insurance company formed for the needs of the people

Kingston GurureLevel 1

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Very bad

Had insurance with brightside since August 2017. On friday ask for a quote for a potential new car and realized they canceled my insurance without me...

Had insurance with brightside since August 2017. On friday ask for a quote for a potential new car and realized they canceled my insurance without me asking.
If police stopped me that would be a very expensive mistake on their part.
Avoid this company at all costs.
Asked what can I do know and been told I have to pay £ 175.00 because off their mistake.
Go straight to the
Financial Ombudsman services.
Very poor customer services.

Andre Level 1

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Great Value and Service

I searched for the best value I could find and in the end saved around a third on my renewal, a couple of days after taking out the policy I received a phone call thanking me for my business and to make sure my policy met my needs. I was told the...

I searched for the best value I could find and in the end saved around a third on my renewal, a couple of days after taking out the policy I received a phone call thanking me for my business and to make sure my policy met my needs. I was told the exact day payment would be taken from my bank and where all my documents could be downloaded from. I never received service like this from my previous ensurer

BrettLevel 1

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Appalling

One Insurance Solution is part of Brightside. They let me down badly to the cost of approximately £1500 by claiming I was not covered. It turns out I was covered but now they are disputing they are liable for the recovery etc costs because of their ...

One Insurance Solution is part of Brightside. They let me down badly to the cost of approximately £1500 by claiming I was not covered. It turns out I was covered but now they are disputing they are liable for the recovery etc costs because of their telephone voice recordings not being clear. The investigation continues after about a month. I would not recommend Brightside as a consequence.

NicholasLevel 1

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Read the Terms and conditions

I never received notification of an "Auto renewal" But managed to cancel the policy within 3 days . Brightside still charged me over £70. When I refused to pay they passed the alleged debt to a collection agency within 14 ...

I never received notification of an "Auto renewal" But managed to cancel the policy within 3 days . Brightside still charged me over £70. When I refused to pay they passed the alleged debt to a collection agency within 14 days!
I phoned to explain that I had 4 valid reasons as to why I was in the right and was told very rudely that I should have read their T&c's.

Michael BlaikieLevel 1

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