Brightside Car Insurance Reviews

Ratings based on 696 reviews Last review 1 day ago

Brightside car insurance reviews on Smart Money People come from drivers like you! You can read these honest Brightside car insurance reviews to help you decide which car insurance provider is right for you...and your car! For example, read through...

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Brightside car insurance reviews on Smart Money People come from drivers like you! You can read these honest Brightside car insurance reviews to help you decide which car insurance provider is right for you...and your car! For example, read through our review to find out how good the claims process. And remember, if you've used Brightside before, you too can write a short Brightside car insurance review here to help other drivers. Smart Money People is the UK's leading financial services review site. Together, we can help us to increase trust and transparency in financial services.

5 501
4 101
3 16
2 14
1 64

Your Car Insurance Reviews (696)

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9th September 2019

CHEAP BUT APALLING IF YOU CLAIM

AVOID AVOID...

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AVOID AVOID AVOID
AVOID AVOID AVOID
Brightside have the most obscure and convoluted claims process I have ever encountered. At all stages calls are automatically diverted to Slater and Gordon, a Claims Management Company who need to make money from their involvement with your claim. Brightside say that they have an agreement with Slater and Gordon to administer claims on their behalf which is separate from Slater and Gordon's Claims Management business. If this is true then it is virtually impossible to access. The insurance policies that Brightside sell are with insurance underwriters, such as Tansar for motor policies, but it is virtually impossible to deal with the underwriter, you are forced into Claims Management by Slater and Gordon. It is especially difficult to progress any claim for "add on" policies such as guaranteed hire car because these are administered by Slater and Gordon and unless you are extremely persistent you can not get beyond the claims management business. Claims management is all very well if you have a no fault claim and you want to opt in to claims management (such as claiming for personal injury etc). But it should not be used as a default setting for customers wanting to make a claim, you should be able to make a claim to your underwriter as an individual and not be represented by a company trying to make money from their involvement. In addition, the telephone line is awful - 30 to 60 minutes to answer a call, uninformed call centre staff giving inaccurate and misleading information, sometimes told different things each time you call. Please be aware that Brightside is an insurance broker, not an insurance company, and when you have questions about a claim they are not interested, they just say that they don't deal with claims. And you are likely to spend hours on the phone getting passed from company to company.
IT IS MY WORST EXPERIENCE EVER with motor insurance, and I have had insurance for almost 30 years now, and dealt with a wide range of companies

IMPORTANT ADVICE - Look at the reviews from customers who have had to make a claim, not at the reviews from customers who are pleased with the low prices. The prices may be low but if you ever have to make a claim you will wish you had paid a little bit more for a reputable broker with adequate customer service.

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28th June 2019

Awful! Stay away

Awful service. Claims and complaints are dealt with in such a way that I have spent literally hours on the phone on hold and sending numerous emails, none of which get answered....

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Awful service. Claims and complaints are dealt with in such a way that I have spent literally hours on the phone on hold and sending numerous emails, none of which get answered.

If you have better things to do with your life stay well away!

Hopefully someone at this firm gives a damn and calls us to sort this out... Case ID - 201901362

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3rd June 2019

Would give 0 if I could

...

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Been on hold 3 times for over a hour. They have auto renewed my insurance, and advised to cancel if you don’t want to renew which I am completely fine with, if you can get through to them!
They advised to email on the website and nothing can get delivered to their email address, no answer on the phone so having to ring the bank to cancel.

They also advise to go though social media. However they reply 2 weeks later? Yet you have to cancel your policy 4 days before it even renews. You don’t get the letter 2 weeks earlier, so how can they reply 2 weeks later with a standard, email us and we will sort it.

I’ve also tried to go though accident claim line. Which you can’t get though as well. So imagine if I had an accident, to claim and they can’t even answer the phone for a serious problem is concerning. All the good reviews looking down at them seem to be from people who haven’t had to deal with them, only purchased the insurance. Which yes I had no problem with, but actually having to ring them which is what you expect from an insurance once they have got your money has been a massive issue, which looking at the other reviews a lot of people who have tried to contact have the same problems

Nightmare

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29th May 2019

Dark side insurance company

Worst insurance company I have ever come across. They charged me £97 deposit then cancelled my insurance without contacting me for my proof of ncd and then because they had my card details saved took out another £27 as cancellation fee. I am going t...

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Worst insurance company I have ever come across. They charged me £97 deposit then cancelled my insurance without contacting me for my proof of ncd and then because they had my card details saved took out another £27 as cancellation fee. I am going to send them a letter by my solicitor and ask for refund all. I would call them darkside insurance company.

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8th May 2019

WORSE EVER - PLEASE BEWARE

They have hardly any staff and the ones they do have are untrained. They take your money, ask you to ring them BEFORE the insurance is valid and then don't answer the phone. It tool three days to contact them ( three days without use of my vehicle )...

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They have hardly any staff and the ones they do have are untrained. They take your money, ask you to ring them BEFORE the insurance is valid and then don't answer the phone. It tool three days to contact them ( three days without use of my vehicle ) totaling nearly four hours of phone calls. The final call I was on hold for 68 minutes before being told that they had to transfer me to customer service but they were closed. I gave up - they now have my money and I have no insurance. Please Please avoid at all costs.

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10th April 2019

I have been scammed

I purchased a vehicle and used a well known price comparison website. Found Brighside and was happy with the quote. When i attempted to purchase the insurance, at the point of payment i received an error. "Please try...

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I purchased a vehicle and used a well known price comparison website. Found Brighside and was happy with the quote. When i attempted to purchase the insurance, at the point of payment i received an error. "Please try later".
I gave it 2 hours for document to be sent, i received my login information that didn't work. Stuck in the middle of nowhere i was forced to buy insurance from elsewhere, i just didn't know if i was insured and i couldn't call them because they were closed over the weekend. The following monday i tried ot call them for hours on end and nobody answered. I tried again the next day over and over. In the end i ended up contacting close brother finance and cancelling with them (as i had received the esigner document but still no cover). Having checked online if the vehicle was insured, it wasn't. I emailed all of this to them and eventuality somebody replied. They want £78 from to to cancel a policy that went wrong during setup. Disgusting. They took the deposit too of £63. Their phone lines are premium rate too. Stay away from these people and be careful when using price comparison websites.

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6th April 2019

Completely a waste of time

My experience with Brightside has thrown my anxiety through the roof, it should have been easy but Brightside required headed paper of NO CLAIMS PROOF even when it was sent by a company that had forwarded my no claims proof, they declined to accept...

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My experience with Brightside has thrown my anxiety through the roof, it should have been easy but Brightside required headed paper of NO CLAIMS PROOF even when it was sent by a company that had forwarded my no claims proof, they declined to accept it!! The insurance company is a legally registered British Car insurance company but Brightside gave me 7 days to prove that I was not a criminal trying to defraud them!! I sent the original email from my last insurance company but because of their abysmal email replying I was left in 'no man's land' to confirm my no claims to them...
My original insurers do not insure for private leasing so I had to look elsewhere.
Adding to this and the fact that I had to act on their threat of cancellation of my policy, I have successfully gained another insurer for the same price without having to give them proof of my licence from the DVLA and my ability to drive plus the protected No claims I have had, this insurer has asked no questions and has already given me a policy.
Through Brightsides inability to accept an honest approach I am now in debt having paid for two insurance policies.
DO NOT HAVE ANYTHING TO DO WITH THIS COMPANY AS THEY WILL CAUSE YOU PROBLEMS IN THE FUTURE!!
I was worried that through their stance on receiving a headed letter that if I ever had the misfortune to require a claim from them I would have to go through the same timewasting proceedures..
Leave them alone.....

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23rd November 2018

Terrible - confusing

They keep requesting information for the underwriter, which I provide. I then get repeated letters cancelling my insurance in 7 days. I ring them up; they answer after about 20 minutes. They say I can ignore these letters, as the underwriter is still...

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They keep requesting information for the underwriter, which I provide. I then get repeated letters cancelling my insurance in 7 days. I ring them up; they answer after about 20 minutes. They say I can ignore these letters, as the underwriter is still considering it. I have repeatedly sent them what they asked for, and then have received another cancellation notice. I have rung them about 6 times, as each time they ask for different information. They are absolutely appalling - stay well clear.

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11th October 2018

Unwilling to communicate until they have extorted their clients

I have now sent required information (Proof of No Claims) to 7 different e-mail addresses all of which retrun undelivered; their 'online service system' doesn't even accept my e-mail address never mind try to login; And I've spent 6 days calling their...

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I have now sent required information (Proof of No Claims) to 7 different e-mail addresses all of which retrun undelivered; their 'online service system' doesn't even accept my e-mail address never mind try to login; And I've spent 6 days calling their premium rate telpehone numbers to listen to 'on-hold music' for 10 minutes each time before I give up.
This is not SERVICE - it is EXTORTION.
Had I chosen a better and more expensive supplier I would still have paid less than I have paid between my premium and premium rate telephone calls to Brightside Insurance.
Quite positively the worst experience I have ever had with an insurance company.
I would urge anyone else who has had a similar experience to get in touch with me as I am now considering legal action for breach of contract. These monkeys are failing to provide adequate service or avenues to allow clients to communicate with them which is unacceptable.

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25th September 2018

Don't use them -

You cannot get hold of them, if you ring, you get transferred around 5 different departments and no-one can help. They do not answer emails. They completely ripped my off - would not touch them with a barge pole. My previous insurance company sent...

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You cannot get hold of them, if you ring, you get transferred around 5 different departments and no-one can help. They do not answer emails. They completely ripped my off - would not touch them with a barge pole. My previous insurance company sent me a letter confirming 9 years no claims bonus, Brightside would not accept it. Kept informing me by no-reply email that needed no claims certificate, we kept up-loading details and the DVLA licence, but still got emails saying would cancel policy if not received. You couldn't speak to anyone, they would not deal with all the emails I sent, and in the end I cancelled the policy and went back to previous insurance company. After more emails and phone calls, Brightside said they would not refund my money as there was a fee of £68.00 just to change policy + fees for cancellation. DO NOT TOUCH THIS COMPANY

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11th September 2018

Tried there luck to rip me off even after NCB!!

After a no claim year, they decided to charged me more for the second year. It really gets under my skin when companies try to rip you off but not only by £100 but by £400-600!! Called to complain and they couldn’t bring the price down. Advise against ...

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After a no claim year, they decided to charged me more for the second year. It really gets under my skin when companies try to rip you off but not only by £100 but by £400-600!! Called to complain and they couldn’t bring the price down. Advise against them. There is a lot cheaper insurance out there! Disappointed!!

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20th August 2018

Unprofessional

Three months after renewing my policy for a year with Brightside, I received a letter from the Motor Insurers' Bureau, informing me that my motorbike was not insured. I checked the database. It turned out that both of the motorcycles on that policy...

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Three months after renewing my policy for a year with Brightside, I received a letter from the Motor Insurers' Bureau, informing me that my motorbike was not insured. I checked the database. It turned out that both of the motorcycles on that policy were shown as not insured.
After a total of 30 minutes spent waiting on the telephone, I spoke to someone who did not apologise, gave no explanation, but promised to correct the error. He gave me only his first name and no reference number.
It now turns out that nothing has happened and that I cannot pay my road tax.

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