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Brightside: Car Insurance reviews

Name: Car Insurance
Rating: 4.56 (1385 reviews)

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4.50

Based on 1,385 reviews, last reviewed 5th Sep 2024

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

78%

13%

Latest highest rating:

5

Great customer service and helpful. Great customer service and helpful. Reviewed on: 5th September 2024

Latest lowest rating:

1

Absolute Ripoff Absolute ripoff, cancelled a policy and it cost 25% of the whole years premium. Wouldn't use Brightside ever again, not even if they were the cheapest... Read more Reviewed on: 23rd June 2023

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About this product

Brightside car insurance reviews on Smart Money People come from drivers like you! You can read these honest Brightside car insurance reviews to help you decide which car insurance provider is right for you...and your car! For example, read through our review to find out how good the claims process. And remember, if you've used Brightside before, you too can write a short Brightside car insurance review here to help other drivers. Smart Money People is the UK's leading financial services review site. Together, we can help us to increase trust and transparency in financial services.

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Brightside Car Insurance reviews (1385)

Excellent customer service

My switch to Brightside was hassle free and the quote was much more competitive than my previous insurer. Reviewed on: 14th September 2019

Easy

Been driving a long time but never had my own insurance and and Brightside made taking my insurance out very easy and fare Reviewed on: 14th September 2019

20 minute standard wait time to get though on telephone

The long wait times to be connected to a customer service agent is the worst I’ve ever experienced. 20 minutes to get through and even then if you’ve got the wrong department another 10-15 minutes for someone to pick up the transferred call. Poor advice given when I phoned to check if I’d filled in the online comparison quote properly - as a result it cost me an additional premium to change and, of which they didn’t identify £35 was for admin fees! Reviewed on: 13th September 2019

Best value I could find

Easy to set-up online but wasn’t clear that taking the monthly payment option meant setting up a credit agreement with a third party Reviewed on: 13th September 2019

Excellent

Service and support exceptional Reviewed on: 13th September 2019

Easy.

The process was very simple from start to finish. I called up and paid for a full year upfront as the price was extremely competitive. Reviewed on: 13th September 2019

Smooth and easy.

I loved to Brightside recently and the process was very smooth. Unlike many providers Brightside have communicated well and made the change extremely easy. Reviewed on: 13th September 2019

brilliant

quick response quick result brilliant customer service Reviewed on: 13th September 2019

Good service

Quick service price promise good customer service Reviewed on: 13th September 2019

Amazing value

I got a fast very reasonable quote. In a few clicks I had a very good deal on my car insurance. Emailed documents easy access. Reviewed on: 12th September 2019