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One Call Insurance: Car Insurance Broker reviews

Name: Car Insurance Broker
Rating: 4.81 (13887 reviews)

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4.80

Based on 13,887 reviews, last reviewed 13th Jun 2025

500% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Fast and helpfull Needed help changing a few of my policy details and was provided fast and excellent help by agent HM1 Reviewed on: 13th June 2025

Latest lowest rating:

1

Do not use this firm - bunch of crooks Do not use this firm - they are a bunch of thieves. I sold my car after only using 80 days of my annual insurance. I calculated refund at around £184.... Read more Reviewed on: 29th May 2025

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About this product

One Call Insurance provide a full range of policies for all types of vehicles including standard motors, classic and specialist cars.

They also have a range of other policies including pay as you drive, temporary cover, young driver and learner driver insurance.

One Call Insurance car insurance reviews help you find out what it’s really like to be a customer. If you’ve used One Call Insurance before, leave a review and share your experience.

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One Call Insurance Car Insurance Broker reviews (13887)

Fast and helpfull

Needed help changing a few of my policy details and was provided fast and excellent help by agent HM1 Reviewed on: 13th June 2025

TW9 agent.

TW9 When I had received my car renewal quote it was high, I had found a lower quote with another, so I contacted the oneclick chat via the web portal, agent TW9 who sorted out a better quote and clearly explained all of the details in a professional manner, very happy with outcome and to stay with Onecall another year. Reviewed on: 5th June 2025

Spoke to EB7 concerning insuring our car.

Spoke to EB7 concerning insuring our car. He was extremely helpful and knowlegable and very polite and professional. Reviewed on: 5th June 2025

I spoke to CM7 today was polite and helpful

I spoke to CM7 today was polite and helpful Reviewed on: 4th June 2025

Do not use this firm - bunch of crooks

Do not use this firm - they are a bunch of thieves. I sold my car after only using 80 days of my annual insurance. I calculated refund at around £184. Then there is the cancellation fee of £55.99 (a total rip-off) reducing my refund to about £128. They have offered me £37 approx! Other fees are brokers fee of £40 and gold breakdown charge of £39. I have no idea what these are for but in essence, I have been charged £150 for cancelling my insurance. It’s criminal. And trying to navigate their contacts for a recent insurance claim was so awful that I gave up completely and paid my repairs privately. They are an absolute disgrace. Reviewed on: 29th May 2025

I just cancelled a car insurance policy that had 5 m...

I just cancelled a car insurance policy that had 5 months remaining. No refund was offered. The person on 'chat' wrote 'there will be no remaining balance nor refund and includes a cancellation fee of £50.15. A full breakdown of the cancellation will be sent to your customer portal if you decide to go ahead with the cancellation, please be aware if no letter is uploaded this means the cancellation has not been completed.' I keep looking in my customer portal but no breakdown has appeared, and no letter has been uploaded. Where does this leave me, I wonder! I won't be returning to One Call Insurance - ever! Reviewed on: 24th March 2025

Chat with username TJ2

access via Chat to One Call Agent username TJ2 to alter details on car insurance. Very happy with the interaction for me using non verbal access for the first time. Reviewed on: 22nd March 2025

No Refund Given on 6 months of Remaining Motor Policy

I cancelled my motor insurance and they offered no refund on 6 months of remaining policy cover which is scandalous. They are clearly jsut another rip-off, scamming insurance company. They are also no longer keen to speak to you on the phone and direct you to 'chat'. Clearly that is cheaper to run as you need fewer employess for that. Reviewed on: 26th February 2025

Very helpful, cheap and reliable

Very helpful, cheap and reliable Reviewed on: 11th December 2024

Easy to use product, reasonable rates

Easy to use product, reasonable rates Reviewed on: 4th November 2024

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