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One Call Insurance: Car insurance broker reviews

Name: Car insurance broker
Rating: 4.79 (23132 reviews)

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4.79

Based on 23,132 reviews, last reviewed 19th Jun 2026

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Great service. Great service. Good price. Overall happy Reviewed on: 21st February 2026

Latest lowest rating:

1

Poor customer service and Lack of empathty for customer I am writing to provide feedback regarding the service I received from a One Call agent (TW5) following a motoring incident on Thursday 18th June 2026... Read more Reviewed on: 19th June 2026

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About this product

One Call Insurance provide a full range of policies for all types of vehicles including standard motors, classic and specialist cars.

They also have a range of other policies including pay as you drive, temporary cover, young driver and learner driver insurance.

One Call Insurance car insurance reviews help you find out what it’s really like to be a customer. If you’ve used One Call Insurance before, leave a review and share your experience.

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One Call Insurance Car insurance broker reviews (23132)

Poor customer service and Lack of empathty for customer

I am writing to provide feedback regarding the service I received from a One Call agent (TW5) following a motoring incident on Thursday 18th June 2026 at approximately 10:30 hrs. The incident occurred when my caravan became uncoupled from my car while making a right turn, resulting in damage to both vehicles. Unfortunately, the handling of this claim was significantly below expectations for the following reasons: - Lack of Technical Understanding: The agent (TW5) appeared unable to comprehend how the vehicles were attached or the nature of the separation. - Incorrect Information & Failed Transfers: I was initially told I was not insured with One Call. The agent then refused to identify the supposed insurer, citing "Data Protection," and transferred me to two different incorrect numbers where I received no reply. - Misrouting of Claims: During a follow-up call today, Friday 19th June 2026, TW5 transferred me to Allianz Commercial. After a 15-minute wait, an agent named Craig informed me that Allianz Commercial does not handle private cars and that my actual insurer is LV. - Poor Efficiency: It was only through Craig’s assistance that I obtained the correct contact details for LV. After a further 20-minute wait, I finally reached an agent named Araya, who handled the claim professionally. I am extremely dissatisfied with this experience. One Call proved to be "several calls," and it is clear that agent TW5 requires significant training regarding attention to detail, technical knowledge of vehicle attachments, and customer empathy. As a result of this experience, I will not be renewing my policy through One Call when it expires. I will also be sharing this feedback via external review platforms as requested in your previous correspondence. Reviewed on: 19th June 2026

Great service.

Great service. Good price. Overall happy Reviewed on: 21st February 2026

Well Done advisor EB7

Queried my car insurance renewal fee. Online Chat with advisor EB7 who was very efficient, dealt with my query very well and came up with a much more acceptable renewal fee that means I will stay with Onecall for my car insurance. Reviewed on: 14th January 2026

Good phone customer service

Good phone customer service when changes needed to policy Reviewed on: 2nd January 2026

More competitive quote using Chatbot

I was able to get a more competitive quote using the Chatbot facility and this included the same extras such as legal cover. Reviewed on: 6th November 2025

Always a GREAT price & staff are helpful & patient w...

Always a GREAT price & staff are helpful & patient with requests & prices Reviewed on: 3rd November 2025

one call and your insurance is done

one call have been the best on service and price the service is first cless Reviewed on: 28th October 2025

I found you to be extremely helpful and the person...

I found you to be extremely helpful and the person I spoke to was able to answer all my queries Reviewed on: 27th October 2025

The broker (EB7) was very patient, extremely clear a...

The broker (EB7) was very patient, extremely clear and helped me understand the answers to my questions. Honestly a pleasure to speak to and an asset to your team! Thank you soo much Ed as I was very anxious about calling. Reviewed on: 27th October 2025

Great Car Ins Broker

Rang to make changes and politely, promptly and efficiently dealt with by Edward Bartlett (EB7) Reviewed on: 27th October 2025

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