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One Call Insurance reviews

One Call Insurance Logo
Rated Excellent • 4.79/5

One Call Insurance reviews

Verified business Last reviewed within 7 days
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  • Fully digital service with no in-person branches
    Fully digital service with no in-person branches
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • UK-based contact centre
    UK-based contact centre
  • Award winning organisation
    Award winning organisation

Review summary

People rate this company as Excellent based on 52,602 product reviews

Average score of 4.79/5
5 star
90%
4 star
8%
3 star
1%
2 star
0%
1 star
1%
Reviews for One Call Insurance have trended positively over the past 90 days

One Call Insurance is loved for its friendly, helpful staff and easy-to-use online portals that make managing policies a breeze. Many find their prices competitive and appreciate the company’s willingness to match or beat other quotes. However, claims handling and customer service during issues can be frustrating, with long waits, poor communication, and extra fees causing stress for some.

Positive themes

  • One Call Insurance’s staff are friendly, helpful, and easy to talk to on the phone. (14 mentions)
  • The online portals for One Call Insurance are simple and straightforward to use. (11 mentions)
  • One Call Insurance offers competitive prices and often beats other quotes. (10 mentions)

Negative themes

  • Claims handling with One Call Insurance is slow and poorly communicated. (5 mentions)
  • Customer service can be hard to reach with long waits and unhelpful chat bots. (5 mentions)
Summarised by AI
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About One Call Insurance

One Call Insurance is an insurance broker based in Doncaster.

Founded in 1995, they started out helping customers in South Yorkshire before expanding their services out UK-wide.

One Call Insurance help personal and commercial customers with a full range of policies. The personal insurance policies they provide include car, home, pet, travel and motorbike insurance as well as breakdown cover. Commercial customer policies include business insurance, vehicle, property and tradesman insurance.

One Call Insurance at a glance

Contact details

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Reviews for One Call Insurance

Showing 11 of 52602 company reviews • Last reviewed within 7 days

Easy to use, very good price, great service, shall b...

Car insurance broker • 4th October 2026

Easy to use, very good price, great service, shall be insuring the house with them this month as well

{"display":"Tim B","full_name":"Tim B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews

Contact has been straightforward and when requested...

Car insurance broker • 4th October 2026

Contact has been straightforward and when requested fast efficient response's

{"display":"Steven B","full_name":"Steven B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
  • 4.00/5

    Not really had to call about much only once and all...

    Not really had to call about much only once and all very friendly

    {"display":"Michelle S","full_name":"Michelle S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    competitive prices, great customer service and easy...

    competitive prices, great customer service and easy to access.

    {"display":"Debbie M","full_name":"Debbie M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    One Call provide an excellent and affordable service.

    One Call provide an excellent and affordable service. The One Call app is very user friendly and provides easy accessible information at a touch of... One Call provide an excellent and affordable service. The One Call app is very user friendly and provides easy accessible information at a touch of a button. One Call beats the top competitors on every level, which is why I will always recommend them to friends and family. Keep doing what your doing One Call, your the best! Read more Read less

    {"display":"Donna","full_name":"Donna","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance broker
    Donna 4th October 2026
  • 5.00/5

    Home Contents Insurance

    No messing around, clear speaking and straight forward to renew. Definitely would recommend.

    {"display":"Annette B","full_name":"Annette B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Overall good, helpful when renewing, would recommend.

    Overall good and helpful when it came to renewing. Have not yet had to call upon them to make a claim (and, with all due... Overall good and helpful when it came to renewing. Have not yet had to call upon them to make a claim (and, with all due respect, I hope I don't have to as it would affect my NCB!) Read more Read less

    {"display":"SFM","full_name":"SFM","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance broker
    SFM 4th October 2026
  • 4.00/5

    After Care

    Regular emails with information, and competive prices.

    {"display":"Hussain","full_name":"Hussain","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    No problem Insurance

    well it does what it says on the tin, no problems so far

    {"display":"Melvin T","full_name":"Melvin T","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Great cover & excellent value

    Great cover & excellent value, easy to speak to

    {"display":"Steven P","full_name":"Steven P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Very good customer service easy to use

    Very good customer service easy to use

    {"display":"Harry N","full_name":"Harry N","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

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