Paid advertisement
Smart Money People Logo
Newsletter
Go to business site

Voting in the Insurance choice awards 2026 is open - Vote here

Share this page
Link copied

One Call Insurance reviews

One Call Insurance Logo
Rated Excellent • 4.77/5

One Call Insurance reviews

Verified business Last reviewed within 7 days
Write a review
  • Fully digital service with no in-person branches
    Fully digital service with no in-person branches
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • UK-based contact centre
    UK-based contact centre
  • Award winning organisation
    Award winning organisation

Review summary

People rate this company as Excellent based on 48,664 product reviews

Average score of 4.77/5
5 star
89%
4 star
8%
3 star
1%
2 star
0%
1 star
1%
Reviews for One Call Insurance have trended positively over the past 90 days

One Call Insurance scores highly for competitive pricing, easy online setup, and friendly, helpful staff who make renewals and claims straightforward. However, many find their customer service hard to reach by phone, with long waits and reliance on chatbots causing frustration. Renewal price hikes and admin fees also leave a sour taste for some.

Positive themes

  • One Call Insurance offers great value with competitive prices and easy online setup. (59 mentions)
  • Customer service at One Call Insurance is friendly and helpful across many interactions. (17 mentions)
  • Renewals with One Call Insurance are easy and often come with competitive or reduced prices. (31 mentions)

Negative themes

  • Getting through to One Call Insurance by phone is a nightmare with long waits and no direct numbers. (17 mentions)
  • Renewal prices often spike unexpectedly with One Call Insurance causing many to leave. (9 mentions)
  • High admin fees and costly policy changes frustrate many One Call Insurance users. (8 mentions)
Summarised by AI
Was this helpful?

About One Call Insurance

One Call Insurance is an insurance broker based in Doncaster.

Founded in 1995, they started out helping customers in South Yorkshire before expanding their services out UK-wide.

One Call Insurance help personal and commercial customers with a full range of policies. The personal insurance policies they provide include car, home, pet, travel and motorbike insurance as well as breakdown cover. Commercial customer policies include business insurance, vehicle, property and tradesman insurance.

One Call Insurance at a glance

Contact details

Social media

Reviews for One Call Insurance

Showing 11 of 48664 company reviews • Last reviewed within 7 days

Great and quick company to deal with

Home insurance broker • 27th August 2026

Great and quick company to deal with

{"display":"Hugh B","full_name":"Hugh B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews

Great price made me cancel my renewal for my current...

Car insurance broker • 26th August 2026

Great price made me cancel my renewal for my current insurance and I am so happy that One Call’s process was so user friendly and quality assured -

{"display":"Mrs E","full_name":"Mrs E","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    Positive experience so far

    Seems to be positive so far ease of use and value for money. Hopefully wont need to use the cover but so far ive been happy with the service

    {"display":"jacqui g","full_name":"jacqui g","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Easy to buy car insurance, good price for money

    Easy to buy car insurance, good price for money

    {"display":"Mandy Roma","full_name":"Mandy Roma","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1710868.png"}}'s avatar
  • 5.00/5

    Always a good renewal price.

    Always a good renewal price. Friendly, helpful staff.

    {"display":"Kelly ","full_name":"Kelly ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Good Value for Money

    Policy has not gone up so stayed with them for last 3/4 years!

    {"display":"Anita C","full_name":"Anita C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Very good service very good service

    Very good service very good service

    {"display":"ben l","full_name":"ben l","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance broker
    ben l 24th August 2026
  • 5.00/5

    Nee customer, very impressed!

    I am a new customer but my experience so far has found One Call to be efficient, professional and extremely helpful with clarity in all... I am a new customer but my experience so far has found One Call to be efficient, professional and extremely helpful with clarity in all aspects of my cover. I had a phone call after everything was set up to notify and remind me of what my insurance included, or not, and to ensure I was happy with it all Read more Read less

    {"display":"Wend ","full_name":"Wend ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    As an older user in my 70s It was easy to set up wit...

    As an older user in my 70s It was easy to set up with good comprehensive cover. When I needed to provide documentation regarding my... As an older user in my 70s It was easy to set up with good comprehensive cover. When I needed to provide documentation regarding my no claims discount that was simple as well. Read more Read less

    {"display":"Wayne Clapp","full_name":"Wayne Clapp","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Home insurance

    Value for money , I would recommend them

    {"display":"Val ","full_name":"Val ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Got me a great quote for my insurance on the...

    Got me a great quote for my insurance on the car

    {"display":"Anthony Ryan","full_name":"Anthony Ryan","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

    Products from One Call Insurance
    Showing products offered by One Call Insurance

    We are Smart Money People

    Join 2 million active users who make better financial decisions with the power of reviews.

    Create an account

    Protecting trust by verifying companies and reviewers

    The only site that specialises in financial services

    Providing everyday people with a voice