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One Call Insurance reviews

One Call Insurance Logo
Rated Excellent • 4.79/5

One Call Insurance reviews

Verified business Last reviewed within 7 days
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  • Fully digital service with no in-person branches
    Fully digital service with no in-person branches
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • UK-based contact centre
    UK-based contact centre
  • Award winning organisation
    Award winning organisation

Review summary

People rate this company as Excellent based on 52,691 product reviews

Average score of 4.79/5
5 star
90%
4 star
8%
3 star
1%
2 star
0%
1 star
1%
Reviews for One Call Insurance have trended negatively over the past 90 days

One Call Insurance is loved for its competitive prices, easy renewals, and friendly, helpful service that makes insurance straightforward. Many appreciate the clear communication and the convenience of online portals combined with personal support. However, frustrations arise around poor claims handling, difficult cancellations, unexpected admin fees, and slow or unhelpful customer service, especially by phone or chat.

Positive themes

  • One Call Insurance keeps prices competitive and often beats other quotes at renewal. (28 mentions)
  • Renewing with One Call Insurance is easy and hassle-free with helpful reminders. (27 mentions)
  • Customer service at One Call Insurance is friendly and helpful on phone and online. (18 mentions)

Negative themes

  • Claims handling with One Call Insurance is slow and often frustrating to deal with. (5 mentions)
  • Cancelling or changing policies is costly and complicated with high admin fees. (5 mentions)
  • Customer service is often hard to reach by phone or chat and can be rude or unhelpful. (11 mentions)
Summarised by AI
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About One Call Insurance

One Call Insurance is an insurance broker based in Doncaster.

Founded in 1995, they started out helping customers in South Yorkshire before expanding their services out UK-wide.

One Call Insurance help personal and commercial customers with a full range of policies. The personal insurance policies they provide include car, home, pet, travel and motorbike insurance as well as breakdown cover. Commercial customer policies include business insurance, vehicle, property and tradesman insurance.

One Call Insurance at a glance

Contact details

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Reviews for One Call Insurance

Showing 11 of 52691 company reviews • Last reviewed within 7 days

GOOD CUSTOMER SERVICE

Car insurance broker • 12th November 2026

On each occasion following receipt of a quote for car insurance, I have contacted the customer service and they always gone the extra mile to... On each occasion following receipt of a quote for car insurance, I have contacted the customer service and they always gone the extra mile to find a better quote for me to my satisfaction. Read more Read less

{"display":"Deborah H","full_name":"Deborah H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Good • 4.00/5
Read more product reviews

They are not a good company to choose for home insur...

Home insurance broker • 11th November 2026

They are not a good company to choose for home insurance in my opinion

{"display":"johnnyinthebrig@msn.com","full_name":"johnnyinthebrig@msn.com","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1099308.png"}}'s avatar
Rated Terrible • 1.00/5
Read more product reviews
  • 5.00/5

    Best insurance in the uk

    Been with one call many years they have looked after me and my pocket I had my car and van insurance with them excellent service... Been with one call many years they have looked after me and my pocket I had my car and van insurance with them excellent service I would highly recommend them to anyone Read more Read less

    {"display":"Phillip bates","full_name":"Phillip bates","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 4.00/5

    Important of human touch.

    once there is human voice on the other end, half of the problem is solved.

    {"display":"MK","full_name":"MK","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance broker
    MK 26th October 2026
  • 5.00/5

    Number 1 insurance company

    It’s never two much trouble great service and friendly people and very good on the prices been with them a few years , I would... It’s never two much trouble great service and friendly people and very good on the prices been with them a few years , I would highly recommend them to my friends and family Read more Read less

    {"display":"Phillip bates","full_name":"Phillip bates","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Good value car insurance Brilliant value for money

    Good value car insurance Brilliant value for money

    {"display":"Tony hall","full_name":"Tony hall","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Great and efficient quick service, polite and friend...

    Great and efficient quick service, polite and friendly staff

    {"display":"Mrs K","full_name":"Mrs K","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance broker
    Mrs K 22nd October 2026
  • 5.00/5

    Great customer service .

    Great customer service. Id recommend to everyone

    {"display":"Glen W","full_name":"Glen W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance broker
    Glen W 22nd October 2026
  • 5.00/5

    Extremely helpful

    Extremely helpful customer service solved problem straight away

    {"display":"Vanessa l","full_name":"Vanessa l","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Great experience with customer services.

    Great experience with customer services.

    {"display":"Simon B","full_name":"Simon B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    I can recommend them

    Been with them before I have had no problem at all . They are there if I need any help

    {"display":"Miss L","full_name":"Miss L","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance broker
    Miss L 20th October 2026

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