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One Call Insurance reviews

One Call Insurance Logo
Rated Excellent • 4.78/5

One Call Insurance reviews

Verified business Last reviewed within 7 days
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  • Fully digital service with no in-person branches
    Fully digital service with no in-person branches
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • UK-based contact centre
    UK-based contact centre
  • Award winning organisation
    Award winning organisation

Review summary

People rate this company as Excellent based on 48,078 product reviews

Average score of 4.78/5
5 star
89%
4 star
8%
3 star
1%
2 star
0%
1 star
1%
Reviews for One Call Insurance have trended positively over the past 90 days

One Call Insurance scores highly for competitive pricing, easy online renewals, and helpful staff who often go the extra mile. Many find their car insurance straightforward and value the loyalty rewards and clear communication. However, the claims process and customer service can be a nightmare, with poor phone access, long waits, and frustrating cancellation policies putting people off.

Positive themes

  • One Call Insurance car insurance is often praised for competitive prices and great value. (10 mentions)
  • Renewing with One Call Insurance is usually easy and offers good deals. (10 mentions)
  • Customer service at One Call Insurance is often described as friendly and helpful. (10 mentions)

Negative themes

  • Getting through to One Call Insurance by phone or chat is often a frustrating ordeal. (8 mentions)
  • Claims handling with One Call Insurance can be slow and poorly communicated. (5 mentions)
  • Cancellation and refund policies at One Call Insurance are seen as harsh and unfair. (5 mentions)
Summarised by AI
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About One Call Insurance

One Call Insurance is an insurance broker based in Doncaster.

Founded in 1995, they started out helping customers in South Yorkshire before expanding their services out UK-wide.

One Call Insurance help personal and commercial customers with a full range of policies. The personal insurance policies they provide include car, home, pet, travel and motorbike insurance as well as breakdown cover. Commercial customer policies include business insurance, vehicle, property and tradesman insurance.

One Call Insurance at a glance

Contact details

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Reviews for One Call Insurance

Showing 11 of 48078 company reviews • Last reviewed within 7 days

Easy to deal with, good price and helpful website

Motorbike insurance broker • 17th July 2026

Easy to deal with, good price and helpful website

{"display":"Ian M","full_name":"Ian M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews

Great site, great service!

Car insurance broker • 17th July 2026

I found the site easy to use and every time I have needed help, it has been arranged quickly.

{"display":"Graeme H","full_name":"Graeme H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    Always happy to help advisers, founding the better d...

    Always happy to help advisers, founding the better deal

    {"display":"Vanilla -chan","full_name":"Vanilla -chan","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1747481.png"}}'s avatar
  • 5.00/5

    Excellent Service

    Very good staff, really friendly and helpful, everything was explained in detail.

    {"display":"Steve ","full_name":"Steve ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    A fair price for my classic car an easy process gett...

    A fair price for my classic car an easy process getting quotes and renewals

    {"display":"Brian J","full_name":"Brian J","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Always good value.

    Always like that my insurance stays at a good price and covers what I need.

    {"display":"Awesome bomb13","full_name":"Awesome bomb13","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1747457.png"}}'s avatar
  • 4.00/5

    Very helpfull and a good reasonable price made me ch...

    Very helpfull and a good reasonable price made me choose this insurance company.. So far (fingers crossed) I havent had the need to make a claim.

    {"display":"Beverley H","full_name":"Beverley H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Easy Insurance

    Simple application for insurance.Easily available for assistance.

    {"display":"John","full_name":"John","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Great customer service and portal is easy to use.

    Great customer service and portal is easy to use.

    {"display":"Emma A","full_name":"Emma A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Fantastic service!

    Fantastic service! The young lady was so helpful and made my experience of car insurance renewal truly enjoyable.

    {"display":"David C","full_name":"David C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 4.00/5

    Reasonable service when I had minor accident.

    Reasonable service when I had minor accident on 30.09.2025.

    {"display":"Deborah Herrington","full_name":"Deborah Herrington","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

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