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One Call Insurance reviews

One Call Insurance Logo
Rated Excellent • 4.86/5

One Call Insurance reviews

Verified businesses always have up to date contact details and can respond to reviews.

Verified business
Last reviewed within 7 days
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Review summary

People rate this company as Excellent based on 42,084 product reviews

Average score of 4.86/5
5 star
90%
4 star
8%
3 star
1%
2 star
0%
1 star
1%
Reviews for One Call Insurance have trended negatively over the past 90 days

Latest positive rating

5/5

Onecall was amazing after my accident, everything an...

Onecall was amazing after my accident, everything and all sorted out within 2hrs of my accident. Very helpful and understanding as I was very worried... Onecall was amazing after my accident, everything and all sorted out within 2hrs of my accident. Very helpful and understanding as I was very worried and anxious ,.and the aftercare was reassuring and checking to make sure I was ok. Read more Read less

{"display":"Kathy M","full_name":"Kathy M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

Latest negative rating

1/5

One Call is all you get when you make a Claim

Ok until you make a claim, No Communication just on line Chat. When my car was recently written off by a Third Party I only... Ok until you make a claim, No Communication just on line Chat. When my car was recently written off by a Third Party I only had one phone call from the Legal Expenses Department and no further communication. Only by on line Chat. When a policyholder has an accident he or she should be treated with concern and some compassion and what can be traumatic experience. I received no offer for my car in settlement until set a chat message chasing the same to be told that I had been sent an offer by email which I did not receive even when asked to check my spam folder. Surely offers should be made by phone. There was not once any updates shown on the claims portal in the 8 weeks following the claim other than all documents forwarded to the claims department had been received and that nothing further was required from me. The last letter received confirmed that One Call Claims would not be pursuing this claim further and that I could approach the Motor Insurance Bureau to try and recover my uninsured losses, ie £500 policy excess. Isn't this what I have paid legal expenses cover for and the 'Legal Team should be doing this for me? Overall I don't think One Call have treated me fairly. Read more Read less

{"display":"Andrew E","full_name":"Andrew E","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
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About One Call Insurance

One Call Insurance is an insurance broker based in Doncaster.

Founded in 1995, they started out helping customers in South Yorkshire before expanding their services out UK-wide.

One Call Insurance help personal and commercial customers with a full range of policies. The personal insurance policies they provide include car, home, pet, travel and motorbike insurance as well as breakdown cover. Commercial customer policies include business insurance, vehicle, property and tradesman insurance.

One Call Insurance at a glance

Reviews for One Call Insurance

Showing 11 of 42084 company reviews • Last reviewed within 7 days

Onecall was amazing after my accident, everything an...

Car Insurance Broker • 11th October 2025

Onecall was amazing after my accident, everything and all sorted out within 2hrs of my accident. Very helpful and understanding as I was very worried... Onecall was amazing after my accident, everything and all sorted out within 2hrs of my accident. Very helpful and understanding as I was very worried and anxious ,.and the aftercare was reassuring and checking to make sure I was ok. Read more Read less

{"display":"Kathy M","full_name":"Kathy M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Excellent

Home Insurance Broker • 11th October 2025

Perfect for home insurance, easy to use and view your details

{"display":"Dumitru B","full_name":"Dumitru B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 4/5

    Cheapest insurance

    Cheapest insurance and ease of set up were my main factors in choosing

    {"display":"Mark ","full_name":"Mark ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car Insurance Broker
    Mark 11th October 2025
  • 5/5

    Excellent service

    I have found One Call to be an excellent insurance company to deal with.Their customer service is excellent, great communication, which is prompt and courteous.... I have found One Call to be an excellent insurance company to deal with.Their customer service is excellent, great communication, which is prompt and courteous. Following an accident in my vehicle they were very helpful, and dealt with matters in a professional manner. Read more Read less

    {"display":"Gill L","full_name":"Gill L","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car Insurance Broker
    Gill L 11th October 2025
  • 5/5

    One call travel insurance

    Value for money and excellent service

    {"display":"Dawn Allison","full_name":"Dawn Allison","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Good quality product and helpful

    Good quality product and helpful when discussing policy

    {"display":"Andrew Czolacz","full_name":"Andrew Czolacz","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Welcome to older customers.

    when I insured my car this year, it was a first time experience of on-line business. one call insurance, made the transaction , easy and... when I insured my car this year, it was a first time experience of on-line business. one call insurance, made the transaction , easy and simple. it was also easy to down load the certificate. Read more Read less

    {"display":"Stanley P","full_name":"Stanley P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    The One Call Insurance website is very easy to use e...

    The One Call Insurance website is very easy to use even for oldfolks like me.

    {"display":"MR L","full_name":"MR L","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car Insurance Broker
    MR L 11th October 2025
  • 5/5

    Long standing customer

    Been with them for a few years now and they always come out cheaper and deal with change of vehicles or queries very effectively

    {"display":"James H","full_name":"James H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Return customer

    Excellent service when calling prefer to speak to someone rather than use online service

    {"display":"Alan S","full_name":"Alan S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car Insurance Broker
    Alan S 11th October 2025
  • 5/5

    Excellent value for money and customer service

    Excellent customer service. One call on renewall and the price given was lowered in a short and easy call. The value for money is super would recommend.

    {"display":"Sue","full_name":"Sue","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car Insurance Broker
    Sue 11th October 2025

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