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One Call Insurance reviews

One Call Insurance Logo
Rated Excellent • 4.86/5

One Call Insurance reviews

Verified businesses always have up to date contact details and can respond to reviews.

Verified business Last reviewed within 14 days
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Review summary

People rate this company as Excellent based on 42,451 product reviews

Average score of 4.86/5
5 star
90%
4 star
8%
3 star
1%
2 star
0%
1 star
1%
Reviews for One Call Insurance have trended positively over the past 90 days

One Call Insurance is loved for its competitive prices, easy online process, and friendly helpful staff who make insurance straightforward. Many appreciate the quick, no-fuss renewals and value the option to speak to someone when needed. However, some find the renewal price hikes frustrating and the lack of easy phone contact a real pain, especially when trying to cancel or claim. The online portal and chat system can be clunky and impersonal, leaving a few feeling stuck or ignored.

Positive themes

  • One Call car insurance is often praised for competitive prices and great value.
  • Many find One Call's online process easy and straightforward to use.
  • Helpful and friendly staff make dealing with One Call a positive experience.

Negative themes

  • Renewal prices often jump unexpectedly, causing frustration and distrust.
  • Difficulties contacting One Call by phone or getting real human help annoy many.
  • The online portal and chat system are often described as clunky and unhelpful.
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About One Call Insurance

One Call Insurance is an insurance broker based in Doncaster.

Founded in 1995, they started out helping customers in South Yorkshire before expanding their services out UK-wide.

One Call Insurance help personal and commercial customers with a full range of policies. The personal insurance policies they provide include car, home, pet, travel and motorbike insurance as well as breakdown cover. Commercial customer policies include business insurance, vehicle, property and tradesman insurance.

One Call Insurance at a glance

Reviews for One Call Insurance

Showing 11 of 42451 company reviews • Last reviewed within 14 days

Worry free

Commercial Property Insurance Broker • 16th December 2025

I have never needed to worry about one call insurance everything is smooth

{"display":"Hester I","full_name":"Hester I","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
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More competitive quote using Chatbot

Car Insurance Broker • 6th November 2025

I was able to get a more competitive quote using the Chatbot facility and this included the same extras such as legal cover.

{"display":"James L","full_name":"James L","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
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  • 5/5

    Always a GREAT price & staff are helpful & patient w...

    Always a GREAT price & staff are helpful & patient with requests & prices

    {"display":"Lyndon ","full_name":"Lyndon ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 4/5

    House move

    When i asked for renewal due to house move, the quote was double. Cancellation was almost 100£ ridiculous. So had to cancel anyways, and get... When i asked for renewal due to house move, the quote was double. Cancellation was almost 100£ ridiculous. So had to cancel anyways, and get cheaper quote via comparison company and it was one protect subsidiary of one call which was cheaper then the half price of the initial quote. Customer service had no power to help and it took me 3 days to sort it.... Read more Read less

    {"display":"Akbar","full_name":"Akbar","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Home Insurance Broker
    Akbar 31st October 2025
  • 5/5

    one call and your insurance is done

    one call have been the best on service and price the service is first cless

    {"display":"stephen c","full_name":"stephen c","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    I found you to be extremely helpful and the person...

    I found you to be extremely helpful and the person I spoke to was able to answer all my queries

    {"display":"Margaret Cather","full_name":"Margaret Cather","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    The broker (EB7) was very patient, extremely clear a...

    The broker (EB7) was very patient, extremely clear and helped me understand the answers to my questions. Honestly a pleasure to speak to and an... The broker (EB7) was very patient, extremely clear and helped me understand the answers to my questions. Honestly a pleasure to speak to and an asset to your team! Thank you soo much Ed as I was very anxious about calling. Read more Read less

    {"display":"Sally C","full_name":"Sally C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 4/5

    Great Car Ins Broker

    Rang to make changes and politely, promptly and efficiently dealt with by Edward Bartlett (EB7)

    {"display":"Andy S","full_name":"Andy S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car Insurance Broker
    Andy S 27th October 2025
  • 5/5

    easy to administer and great value

    easy to administer and great value

    {"display":"Glenw","full_name":"Glenw","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car Insurance Broker
    Glenw 27th October 2025
  • 5/5

    Surprisingly Helpful and Patient

    During what for me was a difficult bereavement time, One Call Insurance were far more patient and helpful than I expected from a primarily online remote service. following

    {"display":"Gerard","full_name":"Gerard","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car Insurance Broker
    Gerard 26th October 2025
  • 5/5

    very reasonably priced.

    very reasonably priced.great value for money

    {"display":"jeff c","full_name":"jeff c","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car Insurance Broker
    jeff c 26th October 2025

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