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One Call Insurance: Home Insurance Broker reviews

Name: Home Insurance Broker
Rating: 4.84 (5397 reviews)

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4.85

Based on 5,397 reviews, last reviewed 10th Sep 2025

61400% increase in 5 star reviews

in the past 90 days

500% increase in 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Was good, **MB1*** helped, nothing else to say about... Was good, **MB1*** helped, nothing else to say about this interactions, it was fine, etc etc etc etc etc Reviewed on: 10th September 2025

Latest lowest rating:

1

One Call is all it took. simple and efficient service. I would recommend them to anyone looking for no fuss insurance. Reviewed on: 31st July 2025

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About this product

One Call Insurance provide cover for homes which include buildings and contents insurance. They also offer policies that cover holiday homes.

Policies include free home emergency cover, family legal cover and a 24-hour claims service.

One Call Insurance home insurance reviews help you find out what it’s really like to be a customer. If you’ve used One Call Insurance before, you can also leave a review and share your experience.

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One Call Insurance Home Insurance Broker reviews (5397)

Okay service but copy and paste responses. Bad form.

Went to do a change of address which went smoothly to begin with. Once the price was given I was unable to pay monthly due to the short amount of time left on the policy. I wasnt in a position financially to pay this in full so I asked for the cost of cancellation. JA1 never provided the cost, instead they used copy and paste responses which was frustrating and felt a little alienating. They then offered a reduced fee... Why not offer this first? But still did not give me the cost of cancellation. I appreciate the need for retension however it would have been nice and perhaps felt more personalised if I was provided the information I asked for. Having worked in the industry I fully appreciate the situation advisors are put in, especially when outcomes affect kpi's but please do not just partially ignore a request only to meet it with a copy and paste response, very bad practice. Reviewed on: 10th September 2025

Was good, MB1* helped, nothing else to say about...

Was good, **MB1*** helped, nothing else to say about this interactions, it was fine, etc etc etc etc etc Reviewed on: 10th September 2025

dicussed my quote and happy with revised quote

dicussed my quote and happy with revised quote Reviewed on: 10th September 2025

Spoke to MB1 on the live chat, really quick and effe...

Spoke to MB1 on the live chat, really quick and effective communications which resulted in my getting a better deal than I could find anywhere else. Everything was quick and easy, and allowed me to sit back and relax! very happy! Reviewed on: 10th September 2025

Home Insurance Renewal

MB1 was very helpful and managed to reduce my renewal policy. She managed to keep a wavering customer from leaving. Reviewed on: 10th September 2025

Spoke to KT7, super helpful.

Spoke to KT7, super helpful. took the time to look into whether there was other options for my renewal and came up with a new highly competitive price. Thank you for making it such an easy and smooth process. I'm happy to stay with one call :) Reviewed on: 3rd September 2025

Great customer service!

Great customer service! The only negative is they charge a £40 renewal fee (my annual insurance £38…) however they quickly helped me with this and were very polite and helpful. KT7 Reviewed on: 3rd September 2025

Beat my renewal

I was given a better price than my renewal. Reviewed on: 3rd September 2025

Understanding

Good understanding of people's predicament at this time Reviewed on: 3rd September 2025

KT7 very helpful and got an improved price for my co...

KT7 very helpful and got an improved price for my contents insurance renewal very promptly. Reviewed on: 3rd September 2025

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