Performance Direct Insurance Broker Reviews

Ratings based on 19 reviews Last review 2 weeks ago

Read our reviews of Performance Direct broker services from customers just like you. If you're thinking of using & Performance Direct as a broker, our reviews will let you know more about their services. Already used Performance Direct in the past?...

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Read our reviews of Performance Direct broker services from customers just like you. If you're thinking of using & Performance Direct as a broker, our reviews will let you know more about their services. Already used Performance Direct in the past? Share your own review and help out others.

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Your Insurance Broker Reviews (19)

4th December 2019

Horrible service

They indeed come relatively cheap on Go Compare but dealing with them is a nightmare. They are run by kids who have no idea about the business, use appalling IT system which generates 7 -8 documents every time there is a small amendment needed (and...

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They indeed come relatively cheap on Go Compare but dealing with them is a nightmare. They are run by kids who have no idea about the business, use appalling IT system which generates 7 -8 documents every time there is a small amendment needed (and the required amendment is usually not reflected in any of them). Every time a confirmation or a small amendment was needed I had to call several times and exchange tons of emails. I am waiting to switch as soon as my insurance with them expires.

25th November 2019

Avoid, they will scam you

They come out very cheap on Go Compare but when you buy their insurance you then have to ring them. They then search for a small amendment and tell you the premium has increased by a few hundred pounds as they have to use a new insurer. In my car...

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They come out very cheap on Go Compare but when you buy their insurance you then have to ring them. They then search for a small amendment and tell you the premium has increased by a few hundred pounds as they have to use a new insurer. In my car the insure would not insure a standard car parked in a private car park!! When you then cancel they charge you £55.00. This is the sting and the rip off.

21st November 2019

Shady practices

Shady practices would...

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Shady practices would avoid.
Shady practices, not a company to recommend. Will actively try to trip you up on the answers given on the comparison website, presumably to charge you the £50 amendment fee, insisted on the exact use of the vehicle, considering it is a van and insured as SD&P only, they will presume it's for commercial use and press you for more information, also to make a charge for an amendment, god forbid I might want take my van to the beach with my dog in the back to save the mess in my car or maybe go fishing. Mileage: I was told outright if I go over my 'estimated' mileage the insurance is null and void and that I should call to inform them, guess what, another charge for that. Had a threatening email informing me that my insurance was cancelled because I hadn't called them to confirm details, this is the shady method used to suck you in to making those mistakes that they can charge you for. Three times they hung up on me, they state the call will take a 'few minutes', it doesn't. An hour later it took me to get off the phone, with my bank balance still intact. Better luck next time.

18th November 2019

This is not a good insurance company.

This is not a good insurance company. They are under investigation by the Financial Institutions. I insured my car with them in september but a month later I was informed my insurance was cancelled because I was listed as a director of a company. They...

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This is not a good insurance company. They are under investigation by the Financial Institutions. I insured my car with them in september but a month later I was informed my insurance was cancelled because I was listed as a director of a company. They provided information that is obsolate and asked for a proof of my current employement. My employer and I have provided them with the details but up till now no response. There are few warnings online about their dishonest tricks. https ://forums.moneysavingexpert.com/ showthread.php?t=4822851

16th November 2019

Avoid. Chaotic customer service

Purchased motor insurance online and all seemed straight-forward & efficient. Once the policy was paid for, they wanted to "validate your details before we can issue your documents". After many attempts to speak to them at the telephone (long waits,...

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Purchased motor insurance online and all seemed straight-forward & efficient. Once the policy was paid for, they wanted to "validate your details before we can issue your documents". After many attempts to speak to them at the telephone (long waits, incessant "your call is important to us" recording on a loop, being placed on hold & then nothing), I managed to speak to someone but I had to explain a number of times why they had asked me to call! The actual call took about 15 minutes & I thought that would be it. An email was sent to me the same day (15/10/19) enclosing my insurance documents & I was asked to activate my online account, which I did on receipt. However, I keep on getting 'phone calls requesting that I validate my details before they will release my documents! Today (16/11/19), a voicemail message suggested my insurance would be cancelled in 7 days time if I did not comply! I've tried telephoning them again only to be faced with the mind-numbing "your call is important to us" nonsense so I've emailed their Customer Service team, enclosing the email from a month ago which enclosed the documents they still maintain they won't release to me and I've asked them to sort out their mess. What an utter shambles. Avoid.

14th August 2019

DO NOT USE THESE RIP OFF MERCHANTS!

They accepted us for a policy, and then a MONTH later emailed us out of the blue saying our policy was being cancelled at the end of the day because they had changed their mind after sending documents to the underwriters!...

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They accepted us for a policy, and then a MONTH later emailed us out of the blue saying our policy was being cancelled at the end of the day because they had changed their mind after sending documents to the underwriters!

They also decided to try and charge us £75 cancellation fee for the pleasure! Of course they kept their £50 broker fee!

Terrible customer service - real attitude.

Moreover, they claim to use an underwriter called Marketplace Recuro, who I cannot find a single thing about on the entire web.

They are cheap for a reason!

We will be referring this case to the ombudsman.

Seriously, there are plenty of respectable insurers around - I would suggest you pay a little bit extra for the peace of mind of not dealing with these people.

16th December 2018

Horrible company to deal with

Horrible company to deal with. I hope I never have to claim as I'm sure it would be an absolute nightmare. I think their main problem is their call centre. I even have a call recording of one of the advisors lying to me. I tried to get my insurance...

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Horrible company to deal with. I hope I never have to claim as I'm sure it would be an absolute nightmare. I think their main problem is their call centre. I even have a call recording of one of the advisors lying to me. I tried to get my insurance sorted near the end of the day and got it paid for etc, then was being transferred through to their legal department to listen to the policy wording which is a requirement before the insurance is valid. Ended up losing signal while I was on hold so the line dropped, and when I phoned back they were closed... Fair enough, waited until the next day. Spoke to an advisor and gave him my details and asked for a call back from the legal department for the completion of the policy. The advisor seemed very distracted throughout and I got placed on hold without him actually saying why. Now comes another terrible point about this company/call centre... Whilst you're on hold, you have to press 1 to keep holding anywhere from every 1 to 4 minutes, or it cuts you off. As I did not ask the advisor to put me on hold and he did not tell me he was going to do this, I decided to hang up and phone back and hopefully get someone a little more competent who would arrange the call back. But what-do-you-know... I got the same advisor again, quite a recognisable voice and the same name. I asked him why he put me on hold without saying anything and he lied and said he has never spoken to me before. This is the gold that I have recorded, and other potential customers can judge for themselves, as I shall be uploading it to YouTube and other forms of social media in the coming days to name and shame this shambles of a company. I already gave a manager in the call centre the opportunity to deal with my complaint but I never heard anything back disappointingly, which is why I'm here. As well as this happening, when I sent them my No Claims Bonus proof from my previous insurer, there was no acknowledgment, and then a 'final demand' style email later saying I still hadn't provided it. I phoned the dreaded call centre again to ask what the issue was as I had already provided it and they said that I needed to provide either a 2018 renewal or proof letter. I said that's what I did, so the advisor put me on hold again and came back saying 'oh yes that's fine'. So someone had made a mistake there.

3rd December 2018

Rip off

Get you in with cheap insurance then find out its not the policy i agreed too. Best of all charge £55 for cancellation when its not your fault. Stay away they are out to nake money from small errors

13th April 2018

Avoid at all costs. Truly appalling service. Contacting ombudsman!

Truly appalling service. Unhelpful, uninformed staff. Failure to stand by statements made by their employees (or perhaps just lying). Request information that I have never before been asked for by any insurer and when I explain that I cannot provide...

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Truly appalling service. Unhelpful, uninformed staff. Failure to stand by statements made by their employees (or perhaps just lying). Request information that I have never before been asked for by any insurer and when I explain that I cannot provide the information because on of the insured parties is abroad they cancel the policy and charge 80% of policy cost.

4th November 2017

AVOID AT ALL COSTS, YOU HAVE BEEN WARNED

AVOID AT ALL COSTS, YOU HAVE BEEN...

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AVOID AT ALL COSTS, YOU HAVE BEEN WARNED

They may come up with one of the lowest quotes, on the comparison sites.
BUT PLEASE NO NOT BE FOOLED,
1. iF you sell your car and cancel or transfer the insurance policy.
It will cost you £50
2. If you change address it will cost you £50
3. If you want to add/remove names driver it will cost you £50
AND IF, LIKE ME
You pay upfront for the full year, then sell the car, they take £50+ they do not give you all the unused months balance you paid and.......
You will be waiting at least 30 days to get the balance back.
I have now been waiting over 30 days and STILL waiting my refunded balance.

10th August 2017

DO NOT NOT USE. Performance Direct Insurance, they WILL sting you.

What a shower, Quoted cheapest Insurance then after I'd paid required my DVLA Check Code Number...

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What a shower, Quoted cheapest Insurance then after I'd paid required my DVLA Check Code Number ?
I'm 66 and have NEVER been asked for this before.
So I cancelled, 20 minutes later...OH NO, they charged me £55 for the privilege!
I am now reporting them to The Insurance Ombudsman re the 14 day cooling off period.
What a bunch of xzwx this lot are.
DO NOT USE.
Further, try phoning them, set aside 15 minutes waiting for them to pick up.

30th March 2017

To the Ombudsman

I have had a 16 (sixteen!) page reply from Performance Direct, refusing to refund the £55 cancellation fee. I guess they get loads of complaints – the reply is in a standard generic format! I am referring the issue to the Financial Ombudsman.

27th February 2017

Not overly impressed

I use Performance Direct at the moment - I am a total Go Compare type girl so usually just go with the cheapest possible. I haven't been overaly impressed with these tho. My husband is on policy and he had an accident to try and get my policy to show...

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I use Performance Direct at the moment - I am a total Go Compare type girl so usually just go with the cheapest possible. I haven't been overaly impressed with these tho. My husband is on policy and he had an accident to try and get my policy to show this was more hassle than what it is worth so I ended up just taking him off my policy

7th February 2017

Unprofessional, arrogant, rip-off merchants!

I did an online quotation with this lot, for my 20 year old car. Nowhere in the quotation process was I told that I had bought a Classic Car policy. Classic Car cover is not suitable for me or my vehicle. ...

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I did an online quotation with this lot, for my 20 year old car. Nowhere in the quotation process was I told that I had bought a Classic Car policy. Classic Car cover is not suitable for me or my vehicle.

No problem, I thought, the risk has not even begun yet. However, after talking to them, I am being forced to either pay £60 for a non-Classic Car policy, or a £55 cancellation fee! Rip off!

28th October 2016

great company George was great

Had a nightmare with my insurance my company enterprise went into liquidation!! Not best pleased done a quote on money supermarket and these guys came top. Had to call them and spoke to a guy called George who was very helpful and got it all sorted...

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Had a nightmare with my insurance my company enterprise went into liquidation!! Not best pleased done a quote on money supermarket and these guys came top. Had to call them and spoke to a guy called George who was very helpful and got it all sorted for me. I hate buying insurance so if I ever meet this guy will buy him a pint. Cheers George