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Colin Groves

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Review of the Performance Direct, Insurance Broker:

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Do not use this insurance company

Performance Direct ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ Add a photo Performance Direct 3.5 (1.4K) Auto insurance agency in Hornchurch, EnglandOpen OVERVIEW SERVICES REVIEWS PHOTOS ABOUT Google review summary Reviews aren't verified 5 4 3 2 1 3.5 (1,353) Reviews Allfee 63 my policy 56 competitive 33 spoke 30 +6 Sort by Most relevant Newest Highest Lowest Colin Groves 11 reviews 7 minutes ago NEW Switched from Tesco insurance to performance direct via go compare, as it looked a good price or so i thought. I had to phone performance direct to confirm a couple of things, as i put on go compare, that my car was parked on the drive …More Robert Serjeant 1 review 2 weeks ago NEW The service from Charlie was excellent, very efficient and made sure the details of my 3 changes were correct. New policy documents arrived very quickly - 5 star service. I gave 4 stars because I thought the £50 admin charge was a bit steep Performance Direct (owner) 2 weeks ago Hello Robert, Thank you for taking the time to leave us a positive review. I'm pleased to hear that you are happy with the excellent service provided by Charlie. Your feedback is appreciated and will be passed to the relevant team leader. Our charges for amending the policy, are outlined within the terms and conditions you agreed to prior to purchase of the policy. All the best, Amy Performance Direct Leone Meyer 5 reviews a month ago I had to change my insurance to a new vehicle. The phone was answered promptly, the gentleman who answered knew exactly what to do and did everything quickly and a efficiently. It was a really positive experience. And their rates are so good too! Performance Direct (owner) a month ago Hello Leone, Thank you for leaving us a positive review. I'm pleased to hear that you are happy with the efficient service provided. Kind regards, Amy Performance Direct Dave Lea 16 reviews·7 photos 5 months ago I’ve used this company a couple of times and can not recommend it, they are not easy to deal with. They are the only insurance company that wanted a photo of my garage which is just a faf, I cancelled my policy after 3 months and didn’t get …More 5 Performance Direct (owner) 5 months ago Hi Dave, We are sorry to hear you feel this way. All purchased policies have a validation procedure to ensure that full cover is in place should a claim occur. We are sorry for any call waiting experienced due to an unexpected high level of calls. We can confirm that your comments have been passed onto the relevant department manager. Due to this being a public platform we cannot ask for personal details via Google Reviews. Please fill out our feedback form below to provide us with further details to investigate any issues you have experienced. https://www.performancedirect.co.uk/existing-customers/online-feedback.aspx Regards, Performance Direct Colin Groves 11 reviews 7 minutes ago NEW Switched from Tesco insurance to performance direct via go compare, as it looked a good price or so i thought. I had to phone performance direct to confirm a couple of things, as i put on go compare, that my car was parked on the drive overnight, when in fact it was parked on a private residential car park well away from the road and security light. To my surprise the girl on the phone, said there would be a price increase, i was expecting just a few pounds, but to my shock and horror, it was an extra £115 because i don't park on a drive, and another £50 admin fee, but its ok to park on a busy supermarket car park or drive on the road with thousands of other road users, i won't be insuring my car with these thieves again. Reviewed on: 21st March 2023

Colin Groves

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