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Performance Direct: Insurance Broker reviews

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1.47
Based on 59 reviews, last reviewed 7th Nov 2025
No new 5 star reviews
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Latest highest rating:

5

Easy to deal with and good value for money Easy to deal with and good value for money Reviewed on: 24th August 2024
Carla 's avatar
Carla

Latest lowest rating:

1

A dreadful experience with the customer service supe... A dreadful experience with the customer service supervisor B. Reviewed on: 7th November 2025
Tim 's avatar
Tim
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About this product

Read our reviews of Performance Direct broker services from customers just like you. If you're thinking of using & Performance Direct as a broker, our reviews will let you know more about their services. Already used Performance Direct in the past? Share your own review and help out others.

Review Performance Direct: Insurance Broker now

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Performance Direct Insurance Broker reviews (59)

Greedy dishonest profiteers

1
I filed the following complaint: "I am very displeased with your business practices. When I signed on initially in 2019 I was quoted approximately £1800 p/a for this policy. I chose to pay monthly as I needed the flexibility to cancel, as the car in question is a leasing vehicle which I was supposed to return on 30.03.2020. I however decided to extend the lease temporarily. What I was not aware of, is the fact that you took out a credit agreement in my name to have the policy paid upfront for 12 months and charged the interest back to me. You possibly hid it somewhere in the small print but I find this business practice highly questionable. I have never had any company do this, this just comes across as usury and I find it dishonest and distasteful. So I ended up paying £190.54 per month or £2,286.48 for the year, almost £500 more than what I was quoted. Yet, to add insult to injury you auto-renewed me this year and started charging me despite me never having signed the contract. But due process does not appear to be of great concern to you. Furthermore for no reason you increased the price of my policy by almost 30%. This, despite the fact when I signed on I had 0 NCB and this year I had one year NCB with yourselves. My price should have decreased, the utmost I would have understood if the price increase was in line with inflation. So currently you are charging me £246.53 or £2,958.36 p/a, something I never agreed to. This with a policy of £3000 excess, I think we can all agree this is a subpar car insurance policy. When I spoke to one of your customer service representatives he was argumentative, repetitive and unprofessional, it felt like I am talking to a 'yob' I hope this matter can be settled professionally, however I strongly feel this malpractice should be referred to the Ombudsman." Their response was as braindead as the customer service advisor: - we reject all your complaints - we made you aware during the phone call that we auto-renew our policies (ex post facto) -we made you aware during the phone call that we get another creditor involved on your behalf so we can get the money 12 months upfront and charge the interest back to you (ex post facto) -Prices just change, that's it In summary I currently must have the worst insurance policy in the UK, paying £3000+ for a standard run of the mill policy with £3000 excess provided by a shady company of brokers teaming up with a gang of loan sharks. Reviewed on: 23rd September 2020
Sisko's avatar
Sisko

Very helpful friendly staff

5
Reliable helpful company always willing to help! They are always reachable without a dreaded wait. Stag are very helpful and friendly too Reviewed on: 18th September 2020
Samantha Buntain's avatar
Samantha Buntain

A mind bogglingly dishonest organisation

1
Well, my yearly automatic renewal came this week. I saw fit to cancel it. I phoned them up and after talking to the operator for about a minute he proceeded to cancel it. After my call, I got an email from them claiming that they were lapsing my policy, thereby claiming that I had been missing payments. I have emailed them but no answer back. I do not trust them to allow me to have a clean break. They are insatiably greedy Reviewed on: 9th September 2020
Nicholas Carlton's avatar
Nicholas Carlton

Another genuine review by a Performance direct customer. AVOID OR GET STUNG.

1
I always say " you do not know how good a Insurance company is until you need to make a claim or request something", People often give positive reviews for a company offering the cheapest price, take that as a hint, First time and last time I used them, Customer service once you have paid is almost impossible to get in touch with, they have limited staff and if you want to change your policy, cancel your policy or are due a refund then this is the worst company out there ,and I have had multiple insurance policies for several cars and bikes over the last 44 years, so please if you have not choose them yet pay a few quid more and use someone else, these need to be closed down or hopefully go bust . Reviewed on: 21st August 2020
TC40's avatar
TC40

Why so complex

3
I am used to getting an online quote and paying for it should be simple. Tried today to avoid the issues of the bad reviews. So rang ahead to check a missing registration number for the vehicle. No problem added. Asked if there wa anything else to check or just pay. Told just pay. Tied top do that then got message that I needed to ring or would be rung and was not covered. Rang and guy again very helpful but got query after query. One answer actually dropped the quote £10. Great. Then another query would I mind holding. Waited and eventually line went dead. No call back in 2 hours so returned to insure with current insurer. no issues done in 5. I felt there was going to be a catch coming back although the quote did look attractive at the start. Whys so complex and the charge of £55 for any error or correction is quite unreasonable. What happened to the 14 days cooling off period. How do they get round this these days. Crazy. Reviewed on: 19th June 2020
Christine's avatar
Christine

Untrustworthy company - AVOID

1
Bought a policy via Moneysupermarket. Beware you can't complete the purchase online they have to phone you back "to confirm details" and then fleece you. The premium went up but they couldn't email me with a confirmation! The cooling off period doesn't apply so although I cancelled within 24 hours they have still relieved me of £55.00. Now covered with Churchill, service as expected. Avoid this crowd. Reviewed on: 30th April 2020
Grant's avatar
Grant

avoid them. greedy and horrible service.

1
greedy and horrible service. they just want your money and nothing in return Reviewed on: 6th April 2020
Igor's avatar
Igor

Bunch of profiteers, AVOID

1
Cancelled my insurance after selling my car. The broker refunded £101 and Performance Direct promptly took £55 as a cancellation fee, presumably charging for the 5 min call. Bunch of profiteers, AVOID. Reviewed on: 30th March 2020
Mike Salter's avatar
Mike Salter

scam

1
charged £55 for a policy that hadn't even started due to wrong information passed to them Reviewed on: 14th March 2020
Alex's avatar
Alex

£55 fee for a 20-second phone call

1
£55 cancellation fees for a 20 second phone call should not be a thing. Yet with Performance Direct, they are! Edit: reference GD77XAS0000693 Please find below a statement of your account: Insurance Return Premium £ -82.93 Cancellation Fee £ 55.00 Outstanding Balance £ 0.00 Balance Due £ -27.93 AND performancedirect.co.uk tried to censor my review on another review site. Appalling, unethical behaviour. The worst insurance company ever? Reviewed on: 13th March 2020
M G's avatar
M G

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