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Christine

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Review of the Performance Direct, Insurance Broker:

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Why so complex

I am used to getting an online quote and paying for it should be simple. Tried today to avoid the issues of the bad reviews. So rang ahead to check a missing registration number for the vehicle. No problem added. Asked if there wa anything else to check or just pay. Told just pay. Tied top do that then got message that I needed to ring or would be rung and was not covered. Rang and guy again very helpful but got query after query. One answer actually dropped the quote £10. Great. Then another query would I mind holding. Waited and eventually line went dead. No call back in 2 hours so returned to insure with current insurer. no issues done in 5. I felt there was going to be a catch coming back although the quote did look attractive at the start. Whys so complex and the charge of £55 for any error or correction is quite unreasonable. What happened to the 14 days cooling off period. How do they get round this these days. Crazy. Reviewed on: 19th June 2020

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