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Brightside: Car Insurance reviews

Name: Car Insurance
Rating: 4.56 (1385 reviews)

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4.50

Based on 1,385 reviews, last reviewed 5th Sep 2024

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

78%

13%

Latest highest rating:

5

Great customer service and helpful. Great customer service and helpful. Reviewed on: 5th September 2024

Latest lowest rating:

1

Absolute Ripoff Absolute ripoff, cancelled a policy and it cost 25% of the whole years premium. Wouldn't use Brightside ever again, not even if they were the cheapest... Read more Reviewed on: 23rd June 2023

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About this product

Brightside car insurance reviews on Smart Money People come from drivers like you! You can read these honest Brightside car insurance reviews to help you decide which car insurance provider is right for you...and your car! For example, read through our review to find out how good the claims process. And remember, if you've used Brightside before, you too can write a short Brightside car insurance review here to help other drivers. Smart Money People is the UK's leading financial services review site. Together, we can help us to increase trust and transparency in financial services.

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Brightside Car Insurance reviews (1385)

Avoid this company

Avoid this company I was not satisfied with your customer service during the first two weeks which I did not had a good phone communication during the weekends, so I decided to cancel my policy with you during the 15 days, I called on Friday evening before the 15 days limit but you were closed at that time, then I called again on the next day which was Saturday unfortunately I had an answer phone saying that the the company is off on weekends, so I had only 10 days of my limit to cancel the policy I still had 5 days, first thing on next Monday morning I called and I had positive answer to cancel my policy straight way which during the 15 day and one of your colleague told me that the deposit(£82) was lost because of the cancelling, now I have received letter saying a payment of 40.16 is outstanding which is not in the agreement policy of cancellation fee therefore I am not going to pay another fee of £40.16 beside the deposit I paid in conclusion, I do not recommend anyone to insure with Brightside Insurance because of the unclear 15 day of cancellation and the agreement policy. Reviewed on: 28th February 2016

Avoid this company

insured my car via brightside and sent the correct information. 5 days later claimed they could not read my details or access my driver details via a DVLA code so cancelled my policy at a cost of £89 for set up and administration fee. Now 1 month later want £59 even though I was only insured with them for 2 weeks. ..... money grabbing company do not say you have not been warned Reviewed on: 17th February 2016

AVOID - con people out of deposit

Charged £76 to set up policy then told 3 weeks later policy was cancelled due to information with held. Explained I couldn't get a picture of the back of my drivers licence but sent them the code from DVLA. Weren't interested and are now charging £45 to cancel the already cancelled policy. Disgusting customer service. AVOID. Reviewed on: 29th January 2016

Con Artists

Wanted car insurance for my grandson i was helping my daughter to change her car insurance at the same time my fault i put her date of birth down for my granson when they discovered this they cancelled the insurance I had paid a deposit Which in thge smallprint of their policy I repeat in the small print of their policy which you can't read untill you purchase the said policy states that deposits are non refundable they cancelled the policy in Christmas day and then sent emails after a phone call to say that the policy was cancelled on the 29th more money for them the upshot is it cost me the deposit plus 55 pound for them to cancel the policy my advice to anyone is AVOID THIS COMPANY and go with someone who you can trust Reviewed on: 30th December 2015

DREADFULL

CAR INSURANCE SENT ALL RELEVANT DTAILS REQUIRED EMAILS TO PROVE SAID THEY HADNT RECIEVED THEM CANCELLED MY POLICY THEN WANTED £45 FOR POLICY BEING CANCELLED SINCE THIS AWFUL INCIDENT NUMEROUS PEOPLE SEVERAL PEOPLE HAVE SAID SCAM COMPANY THIS IS THERE TRICK SAYING HAVENT RECICIED DOCUMENTATIONS THEN CANCELLING YOUR POLICY FOR FEES BIG CAM BEWARE Reviewed on: 9th December 2015

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