The first time I broke down at around 8pm in January my car was in a dangerous position on a junction and I was unable... The first time I broke down at around 8pm in January my car was in a dangerous position on a junction and I was unable to budge the car an inch. I phoned up Drive 24-7... no answer. I phoned up again and 2-3 mins later I got an 'answer' but was promptly disconnected. After this going on for about 20 mins I eventually got through to someone. The man was actually very sympathetic and genuinely wanted to help me but was struggling to arrange anything. 2 hours later I got a call back but no one was able to come and help. It was unclear why not! I was freezing and I had to phone my neighbour for a lift and arrange for my car to be picked up the next day. The SECOND time I had to phone them my back box had fallen off. I phoned Drive 24-7 several times with no answer. Thankfully my local garage was still open and very kindly picked me up. I've since arranged alternative cover and will never use this service again! I would say you get what you pay for but it wasn't even that cheap. Read more Read less

What a waste of time this lot were last October when we broke down 80 miles from home. It took almost 4 hours for them... What a waste of time this lot were last October when we broke down 80 miles from home. It took almost 4 hours for them to get someone to us; car couldn't be fixed on spot so taken to a breakdown depot - rather than a proper garage - spent hours there and finally told car wasn't worth fixing. Spoke on phone to Drive 24/7 again saying we wanted taking home with our car - they said they would but it would cost us £350! Depot manager said they would do it for £275. So having little choice asked them to take us and the car home. Finally got home about 9 hours after making initial call to Drive 24/7. Our local garage then fixed our car in a few hours and at a reasonable cost - it's still running fine now. Tried to contact Drive 24/7 to make a claim for repayment of cost of getting home, but could not get reply - by post or email. So now my complaint has gone to the Ombudsman - waiting to see what happens next. So, take my advice and avoid using Drive 24/7. Read more Read less

Draw your own conclusion from this: I paid for breakdown cover with Drive24-7 and was then informed by Emergency Assist that I was not covered... Draw your own conclusion from this: I paid for breakdown cover with Drive24-7 and was then informed by Emergency Assist that I was not covered because they were no longer in partnership with Drive24-7 (this should have come from Drive24-7!). Attempts to contact Drive24-7 were not responded too - Mobile on answer phone and emails rejected? Then when I finally got a response it was to say that if I had taken out another breakdown policy (which of course I had) they would refund me the money paid in good faith. I got through to Emergency Assist without difficulty and managed to get a working email for Drive24-7. I then forwarded to them proof of my new policy so that a refund could be issued to me - Nothing, despite several wasted attempts! A thoroughly disappointing company. Read more Read less

Miserable experience dealing with this company, you have been warned,

I had a fan belt failure in January this year. they arrived well within the hour and towed my car to my usual garage a... I had a fan belt failure in January this year. they arrived well within the hour and towed my car to my usual garage a few miles away.. which is the cover I bought. Mechanic was polite and cheerful... Customer Service took some time to locate my policy but overall I was happy with the service. Dont know where the rumour of "Company gone bust in December" sprang up... but in January they were operating here in Manchester Read more Read less

Having purchased my cover (my 2nd year and absolutely no issues the previous year) 2 weeks later I have a letter from 'Emergency Assist Ltd'... Having purchased my cover (my 2nd year and absolutely no issues the previous year) 2 weeks later I have a letter from 'Emergency Assist Ltd' stating Drive24/7 have not paid their fees so my cover is cancelled....... I have contacted the following, all to no avail: [email protected] - This is the owner. [email protected] [email protected] All I expect is my refund. They have provided me no service. I will not be paying any admin fees either as it is due to them I have had the policy cancelled. Read more Read less

awful company , I should have known better as it was for too cheap , hence left stranded by the contractor they called or didn't... awful company , I should have known better as it was for too cheap , hence left stranded by the contractor they called or didn't . good luck if you take out breakdown cover with these , bring some sandwiches and a few books if you do break down Read more Read less

Apologies for the delay in responding to your initial email. However, further to your request I can confirm that your policy has been cancelled with... Apologies for the delay in responding to your initial email. However, further to your request I can confirm that your policy has been cancelled with immediate effect and your debit/credit card has been credited in full less our £15.00 administration fee (as per our terms & conditions). If you require any further assistance please do not hesitate to Contact Us again. Kind regards, Mark D M Allen Managing Director I paid 12.10.16 by mistake insurance, the next day I talked to customer service for the cancel I sent 3 messages from the cancel of policey. and after 11 days of fighting to recover money minus 15 pounds because no one wanted concat with me in 24 hours after when I send a message with cancellation. a bad insurance , not recommend to anyone Thanks Mark Read more Read less

Staff on customer service were not very friendly, seemed impatient