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Drive 24-7: Breakdown Cover reviews

1.45
Based on 11 reviews, last reviewed 18th Sep 2019
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Latest highest rating:

5

recent Breakdown I had a fan belt failure in January this year. they arrived well within the hour and towed my car to my usual garage a few miles away.. which is the ... Read more Reviewed on: 11th January 2018

Latest lowest rating:

1

Don't waste your money I was unfortunate to purchase my breakdown cover from these cowboys a couple of years ago.Problems started when they emailed me that they could not gi... Read more Reviewed on: 18th September 2019
Royp's avatar
Royp

About the Breakdown Cover

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Drive 24-7 Breakdown Cover reviews (11)

Don't waste your money

1
I was unfortunate to purchase my breakdown cover from these cowboys a couple of years ago.Problems started when they emailed me that they could not give me the said cover because of certain difficulties, so I bought cover from another company. I had paid twice for breakdown cover, then I had another email saying"hi we're back in business". So I asked for a refund from 'drivel '24/7 but how ever I tried to get in contact I was fobbed off, so pay a little extra for peace of mind Reviewed on: 18th September 2019
Royp's avatar
Royp

The seem to have gone bust without contacting customers

1
I have an annual breakdown cover with Drive24/7. I broke down on 22nd December and tried to call them without luck. My car was stuck away from home, no online service either. After searching I find the wound up and n court 18 th December. Reviewed on: 5th January 2019
CjS's avatar
CjS

Absolutely terrible service resulting in stressful experience

1
The first time I broke down at around 8pm in January my car was in a dangerous position on a junction and I was unable to budge the car an inch. I phoned up Drive 24-7... no answer. I phoned up again and 2-3 mins later I got an 'answer' but was promptly disconnected. After this going on for about 20 mins I eventually got through to someone. The man was actually very sympathetic and genuinely wanted to help me but was struggling to arrange anything. 2 hours later I got a call back but no one was able to come and help. It was unclear why not! I was freezing and I had to phone my neighbour for a lift and arrange for my car to be picked up the next day. The SECOND time I had to phone them my back box had fallen off. I phoned Drive 24-7 several times with no answer. Thankfully my local garage was still open and very kindly picked me up. I've since arranged alternative cover and will never use this service again! I would say you get what you pay for but it wasn't even that cheap. Reviewed on: 8th June 2018
Ellie's avatar
Ellie

Don't Break Down 80 Miles From Home!!!!

1
What a waste of time this lot were last October when we broke down 80 miles from home. It took almost 4 hours for them to get someone to us; car couldn't be fixed on spot so taken to a breakdown depot - rather than a proper garage - spent hours there and finally told car wasn't worth fixing. Spoke on phone to Drive 24/7 again saying we wanted taking home with our car - they said they would but it would cost us £350! Depot manager said they would do it for £275. So having little choice asked them to take us and the car home. Finally got home about 9 hours after making initial call to Drive 24/7. Our local garage then fixed our car in a few hours and at a reasonable cost - it's still running fine now. Tried to contact Drive 24/7 to make a claim for repayment of cost of getting home, but could not get reply - by post or email. So now my complaint has gone to the Ombudsman - waiting to see what happens next. So, take my advice and avoid using Drive 24/7. Reviewed on: 20th March 2018
Gary Knaggs's avatar
Gary Knaggs

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