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EDF Energy: Credit Broker reviews

Name: Credit Broker
Rating: 3.40 (12 reviews)

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3.40

Based on 12 reviews, last reviewed 6th Nov 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

42%

25%

2 star

25%

Latest highest rating:

4

not that many options given by the provider not that many options given by the provider Reviewed on: 16th April 2026

Latest lowest rating:

1

EFFORT DRAINING FALSE INFORMATION Absolutely shocking customer service – avoid EDF if you can! I honestly don’t know where to begin. The level of incompetence, miscommunication and l... Read more Reviewed on: 6th November 2026

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About this product

EDF Energy (as a loan broker) reviews on our site can help you make up your mind as to whether this is the right company to help you find a home improvement loan. Our community shares their EDF Energy reviews and experiences in order to help others. So if you've already used EDF Energy in the past, please write a review of your own to assist others choosing a loan finder!

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EDF Energy Credit Broker reviews (12)

EFFORT DRAINING FALSE INFORMATION

Absolutely shocking customer service – avoid EDF if you can! I honestly don’t know where to begin. The level of incompetence, miscommunication and lack of organisation I’ve experienced with EDF is beyond frustrating. You constantly get passed from one customer service representative to another, most of whom seem to have no clear understanding of what’s actually happening. You receive conflicting information, nobody takes ownership of the situation, and getting a straight answer feels like a full-time job in itself. To make matters worse, EDF manually disconnected the electricity supply to my business, leaving me unable to operate and forcing me to let customers down. Once the outstanding balance was settled (a balance which I also dispute as not being my responsibility), I was then told I would have to wait 24–48 hours for an engineer to attend and reconnect the supply. Fair enough, or so I thought. After several more phone calls and being passed around yet again, another member of staff finally informed me that the reconnection could actually be done remotely. Then came the next level of frustration. While speaking to one customer service representative, someone from their reconnection team called me. I ended the original call, assuming the reconnection team would now deal with the matter. I waited hours for that call, only to discover that I had to contact EDF AGAIN and refill a form so the reconnection process could supposedly start all over again. Seriously? WOW. All of this while my business was sitting in darkness, appointments were being affected and customers were left waiting. And to top it all off, despite settling the balance, I haven’t even received an email confirming this, nor have I received any proper response or clear communication regarding the situation. A complete lack of coordination, accountability, communication and basic customer care. My advice? Think twice before choosing EDF. Running a business is stressful enough without having to spend hours chasing an energy supplier just to get your electricity switched back on. At this point, I’d genuinely rather work in darkness than deal with EDF again. Absolutely appalling experience. Reviewed on: 6th November 2026

not that many options given by the provider

not that many options given by the provider Reviewed on: 16th April 2026

Best offer

Gave me the best deal and their customer service was great, what more could I ask for? Reviewed on: 26th August 2024

I have been without supply quite a few times and tha...

I have been without supply quite a few times and thankfully I have been helped with temporary credit which has been a life saver.it has been such a massive help to help keep my supply on Reviewed on: 24th May 2024

EDF do not solve the problems

EDF do not solve the problems that have arisen, just imitating care and help. If you value your mental health and your time, then EDF COMPANY is not for you. Your letters and arguments are ignored, it is difficult to get through on the phone and often the connection is cut off, the complete confusion you are led in a closed circle over and over again is only an imitation of helping customers. I have been a customer of the EDF company for many years, and always pay all bills on time. In September 2022 I paid a bill of £261.61. But in October 2022 I received a huge bill for electricity for £3,486,62 I have repeatedly asked EDF to send an engineer to inspect my meter for malfunctioning, After a long negotiation EDF set me an appointment for 18 January 2023 When the electrician arrived, he informed me that he had arrived to install the smart meter. Although I have always told EDF that I will not change or install anything until we have checked whether my meter works properly or not. I explained the problem to the electrician. He inspected the meter, and noted that my meter is spinning very quickly, although at that time the heating and other electrical appliances did not work. He also said he understood the problem and that he would report it all, but to close the issue. Another appointment needs to be made and another duplicate meter installed to make sure the old one is correct. I was very pleased, hoping that this would now be resolved more quickly. On 17th July 2023 EDF responded that they would not be able to send an engineer until the debt was settled. Whats going on? I live in one bedroom flat, according to the readings of my electric meter over the past two months, my consumption has increased by more than three times. while I do not use heating, and try to be very economical, i have all the lighting economical on LED EDF has been refusing to send an engineer to check the servesability of its equipment for more than 8 months. And at the same time, through letters and calls, EDF are stubbornly trying to send me an engineer to install a smart meter, like its a panacea for all the problems, although we can observe that with smart meter, consumers also have a lot of problems. EDF Its like a one-way road, no dialogue, just EDF interest, more than a year of telephone conversations and letters nothing has changed EDF is a large company with huge trained staff sharpened only for profit, and lonely consumers simply lack the strength and resources to defend their rights, and in the end, a lot of people do not want to be in this stress simply give up, and EDF becomes enriched withdrawing funds from people who trusted them, believing that this is a large and promising company with a huge financial turnover. Although not everything is so promising here. In 2022, the debt of the French company EDF grew to 64.5 billion euros, and here we also need to think about whether we made the right choice for the company EDF Reviewed on: 23rd January 2024

Excellent

Best ever energy supplier highly recommended by myself Reviewed on: 27th September 2023

Best insurance

I think this the insurance that easy to understand Reviewed on: 18th July 2023

EDF Energy doesn't rip you off!

This is the first time I've had a pre-payment meter and I must say, being with EDF Energy has made it such a breeze. I can see now that I was paying way over the odds with energy suppliers in previous homes, and now I can see exactly what we're using on a daily basis. It works out to about £40 a month electricity for two people (one of which leaves the lights on all the time!) Very impressed with EDF :) Reviewed on: 10th July 2020

Amazing and fantastic

Was a great experience to say the least and can hope to keep going with the same thing again Reviewed on: 3rd July 2019

Great Service

I love using EDF they are always helpful. Reviewed on: 7th June 2019

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EDF Energy: Credit Broker reviews

No new 5 star reviews

100% increase in 1 star reviews

Latest highest rating:

4

Latest lowest rating:

1

About this product

Review EDF Energy: Credit Broker now

EDF Energy Credit Broker reviews (12)

EFFORT DRAINING FALSE INFORMATION

not that many options given by the provider

Best offer

I have been without supply quite a few times and tha...

EDF do not solve the problems

Excellent

Best insurance

EDF Energy doesn't rip you off!

Amazing and fantastic

Great Service

Review EDF Energy: Credit Broker now

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